ServiceNow Upgrade Service
Upgrading your ServiceNow instance to the latest version, employing best practice of approach and delivering outcome certainty, operational stability and minimal downtime to your mission critical platform. This service relieves the pressure on organisations to manage upgrades at the same time as providing an ongoing change and operational service.
Features
- Upgrade instance management
- Upgrade plan creation
- Detailed assessment of conflicts created by an upgrade
- Resolution to all conflicts identified though technical excellence
- Execution from start to finish including smoke and UA testing
- Alignment to Automated Test Framework (ATF)
- Early Live Support post upgrade
- Access to skilled ServiceNow tooling design, configuration and development resources.
- Documented handover of the upgraded instance
- Knowledge Transfer for subsequent upgrades
Benefits
- Seamless Upgrade execution
- Access to certified upgrade experts with hands on experience
- Clients remain uninterrupted by upgrade needs, concentrating on business needs
- Ongoing self-sufficiency for future upgrade requirements
Pricing
£380 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
8 5 3 0 5 6 3 7 0 3 0 9 9 0 5
Contact
Mozaic-Services Limited
Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net
Planning
- Planning service
- Yes
- How the planning service works
- Development of a comprehensive plan to upgrade your ServiceNow solution is an integral element of this service.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- ServiceNow
Training
- Training service provided
- Yes
- How the training service works
- Mozaic are able to provide training for any aspects of your ServiceNow Solution upgrade.
- Training is tied to specific services
- Yes
- Services the training service works with
- ServiceNow
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Execution of the plan to implement your ServiceNow Solution upgrade is an integral element of this service.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- ServiceNow
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Quality Assurance and performance testing of your ServiceNow Solution upgrade is included in our service.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Mozaic are able to support your ServiceNow Solution on an ongoing basis, post implementation.
Service scope
- Service constraints
- Our service does not have any constraints.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- N/A
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- ServiceNow
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £380 a person a day
- Discount for educational organisations
- No