ServiceNow Upgrade Service
Upgrading your ServiceNow instance to the latest version, employing best practice of approach and delivering outcome certainty, operational stability and minimal downtime to your mission critical platform. This service relieves the pressure on organisations to manage upgrades at the same time as providing an ongoing change and operational service.
- Upgrade instance management
- Upgrade plan creation
- Detailed assessment of conflicts created by an upgrade
- Resolution to all conflicts identified though technical excellence
- Execution from start to finish including smoke and UA testing
- Alignment to Automated Test Framework (ATF)
- Early Live Support post upgrade
- Access to skilled ServiceNow tooling design, conﬁguration and development resources.
- Documented handover of the upgraded instance
- Knowledge Transfer for subsequent upgrades
- Seamless Upgrade execution
- Access to certified upgrade experts with hands on experience
- Clients remain uninterrupted by upgrade needs, concentrating on business needs
- Ongoing self-sufficiency for future upgrade requirements
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