Mozaic-Services Limited

ServiceNow Upgrade Service

Upgrading your ServiceNow instance to the latest version, employing best practice of approach and delivering outcome certainty, operational stability and minimal downtime to your mission critical platform. This service relieves the pressure on organisations to manage upgrades at the same time as providing an ongoing change and operational service.

Features

  • Upgrade instance management
  • Upgrade plan creation
  • Detailed assessment of conflicts created by an upgrade
  • Resolution to all conflicts identified though technical excellence
  • Execution from start to finish including smoke and UA testing
  • Alignment to Automated Test Framework (ATF)
  • Early Live Support post upgrade
  • Access to skilled ServiceNow tooling design, configuration and development resources.
  • Documented handover of the upgraded instance
  • Knowledge Transfer for subsequent upgrades

Benefits

  • Seamless Upgrade execution
  • Access to certified upgrade experts with hands on experience
  • Clients remain uninterrupted by upgrade needs, concentrating on business needs
  • Ongoing self-sufficiency for future upgrade requirements

Pricing

£380 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 5 3 0 5 6 3 7 0 3 0 9 9 0 5

Contact

Mozaic-Services Limited Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net

Planning

Planning service
Yes
How the planning service works
Development of a comprehensive plan to upgrade your ServiceNow solution is an integral element of this service.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
ServiceNow

Training

Training service provided
Yes
How the training service works
Mozaic are able to provide training for any aspects of your ServiceNow Solution upgrade.
Training is tied to specific services
Yes
Services the training service works with
ServiceNow

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Execution of the plan to implement your ServiceNow Solution upgrade is an integral element of this service.
Setup or migration service is for specific cloud services
Yes
List of supported services
ServiceNow

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance and performance testing of your ServiceNow Solution upgrade is included in our service.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Mozaic are able to support your ServiceNow Solution on an ongoing basis, post implementation.

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ServiceNow

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£380 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.