Ethical Services Group

'Platform' Infrastructure Security Dashboard and Automated Operational Toolkit

Infrastructure Security Dashboard and Automated Operational Toolkit. 'Platform' automatically connects and profiles any infrastructure and application environment regardless of the environment to deliver Audit, Discovery, Scheduling, Reporting, Governance and Operational functionality, OS, COTS patching, anti-virus and firmware security updates. Dashboard, APIs and reporting metrics are easily configured to meet need.

Features

  • Provides real-time assurance reporting of asset security status
  • Customised security policy compliance and assurance reporting
  • Performs security activity auditing
  • Patching, Scheduling, Reporting, Monitoring, Risk Identification in one product
  • Sensitive Asset Discovery
  • Drill down capability by asset highlighting patching levels and vulnerabilities
  • SSL Certificate monitoring, CARECERT and end of life alerts
  • Connectors for any environment or asset type
  • Export function for customisable monthly pack
  • Mobile ready

Benefits

  • Platform Independent: Automates asset discovery regardless of the operating system
  • Compiles a complete CMDB for IT estate management
  • Business and IT can collaborate on asset project requirements
  • Supports MSPs and large companies in managing their portfolio
  • Supports end users in understanding how the service is performing
  • Raises the risk before it happens
  • Scalable for any asset management or any data reporting requirement

Pricing

£0.50 per unit per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 5 3 0 2 5 7 4 8 9 8 5 4 4 6

Contact

Ethical Services Group

Steve Loveridge

07779498617

steve@esg.limited

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Avanti
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None although connectors will need to be assessed by us on an individual basis and will be provided where needed
System requirements
  • Connectors will need to be assessed
  • Avanti is required to be in place

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Standard: 9 to 5 (UK time), Monday to Friday - response time 4 hours weekends 8 hours Alternative arrangements can be made to suit the client
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We currently do not provide web chat. However, we are willing to do so should this be required
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
We provide a number of support services - these are customized to suit the client needs and budget. An account manager is assigned to all clients.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a number of implementation, support, training and managed services. Implementation is straight forward and flexible. Provide access to training tutorials. We can host a bespoke training package at a fixed price. Account Manager liaison. Help desk support.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data is destroyed
End-of-contract process
Outstanding CCN costs where work is in progress or completed and not delivered
Ongoing costs should the client require rolling non contractual software and services support

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The entire product can be customized to meet client needs. During the initial engagement the spec will be discussed and changes documented .

Scaling

Independence of resources
We employ a robust change management process that validates change through a central governance function.

Analytics

Service usage metrics
Yes
Metrics types
Completely bespoke - could include for example: Patching status, asset logs, status for each asset, firmware status, anti-virus status, scheduling, monitoring, audit logs, vulnerabilities/risks
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Not applicable. Data is held at the client location
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Client specified
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Client specified

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Organisation network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
Set up on client environment
Outage reporting
System Health Notifications

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Client specified
Access restrictions in management interfaces and support channels
Refer to service definition document
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Client specified

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • IASME Gold working towards BS27001
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
IASME Gold (working towards BS27001)
Information security policies and processes
Refer to service definition document

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Refer to service definition document
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Refer to service definition document
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Refer to service definition document
Incident management type
Supplier-defined controls
Incident management approach
Refer to service definition document

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
Organisation networks

Pricing

Price
£0.50 per unit per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Happy to discuss on an individual basis

Service documents

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