ELGIN

Elgin Data Services

A range of data and API services to support customers who need to integrate roadworks, road closures and other traffic disruption data into their applications, or to produce business analytics reports.

Features

  • unique range of roadworks, road closures and traffic disruptions data
  • option Roadworks and Traffic Disruptions API
  • option Customised Data Services tailored to user needs
  • option Roadworks Report App to support improved planning and coordination
  • real-time and archive data available
  • data rendered into common industry standards for easy assimilation
  • data aggregated across strategic and local road network in GB
  • incorporates national archive of historic, currently active and advanced roadworks

Benefits

  • real-time & near real-time access to unique Elgin data
  • easy integration into users own dynamic systems
  • access to historic roadworks data
  • measure streetworks performance and support decision-making
  • improve analysis and reporting
  • can be tailored to users specific requirements

Pricing

£2080 to £100000 per unit per year

  • Free trial available

Service documents

G-Cloud 10

852731507296026

ELGIN

Clare Burke

0207 127 6955

clare.burke@elgin.org.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • Developed with strict adherence to HTML5 standards and best practice
  • Supports all modern standards-compliant web browsers on PC and Mac
  • Supports majority of browsers on all mainstream mobile devices

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Immediate auto response with ticket number. Standard response time within 2 hours, during office hours 09:00 - 17:00, Monday to Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Service desk, email, phone and onsite support where relevant. Incident escalation process available. Technical & customer support available
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training (options of onsite, webinar, 1:1 or group) supporting documentation - guides, FAQs, video tutorial, etc.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction On request
End-of-contract process No additional costs. User credentials become invalid and access is revoked

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Analytics - Tableau, layout different to optimise mobile device real estate, but functionality same.
Accessibility standards None or don’t know
Description of accessibility Analytics - Tableau supports build of data views that conform to the Web Content Accessibility guidelines. This includes building views that are accessible to users who use screen readers, braille keyboards, keyboard-only navigation.
Accessibility testing -
API Yes
What users can and can't do using the API Elgin provides a Roadworks API for organisations who wish to incorporate roadworks data into their applications and services.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation We work with customers to identify needs and provide product specific to their requirements

Scaling

Scaling
Independence of resources Hosted on AWS. Elastic cloud approach supported, guaranteed resources defined, persistant storage supported.

Analytics

Analytics
Service usage metrics Yes
Metrics types On request, a range of usage metrics available, includes number of works published, clicked-on, etc.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach User credentials hashed
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data feed or Tableau workbooks
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • DatexII
Data import formats Other
Other data import formats Users do not upload data, supplier does this

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks HTTPS
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99% availability
Approach to resilience AWS resilience assurance, multi-zone redundancy, Ireland & London
Outage reporting System fully monitored. Server and database issue/outage alerts and alarms. Scout agent utilised.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Permission based. Users only access functionality they are permissioned for.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Reviewed periodicaly as part of the development and release cycle
Information security policies and processes Policies are tested and reviewed as part of the development and release cycle. Any issues are raised to CTO and Managing Director (board-level director responsible for the security of services)

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Chef utilised. Service changes are tracked, including security impact assessment, as part of the development and release cycle.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Established vulnerability assessment, monitoring, mitigation prioritisation, tracking with mitigation timescales.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Systems monitoring mechanisms, with alerts/alarms for irregular activity. Response on alarm/alert.
Incident management type Supplier-defined controls
Incident management approach Documented protocol detailing in and out of hours incident management, including disaster recovery. Not customer dependent. Utilise Ops Genie.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2080 to £100000 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial 3 month free trial if certain requirements are met

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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