Engagement Hub
iPLATO Engagement Hub allows central or regional teams (cancer screening, NHS Health Checks, etc.) to collaborate with GP practices around multi-channel patient engagement. The Hub supports safe and secure GDPR compliant patient communication using SMS, myGP® App, IVR, e-mail and letter.
Features
- Partnership between central team and Health Care Providers
- Leverages patient contact details from GP clinical system
- Multi-channel patient communication including SMS, IVR, e-mail and letter
- IG approved and safe, GDPR compliant
- Great response rates and low cost
- Cyber Essential Plus accreditation
Benefits
- Uptake in NHS Health Checks, breast and cervical cancer screening
- System is IG approved. Works within regional UK provider teams
- Patient safety through stringent requirements, consent and data security
Pricing
£10,000 a licence a year
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at thor.magnusson@iplato.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
8 5 2 6 9 4 2 2 2 8 6 2 1 4 7
Contact
iPlato Healthcare Ltd
Thor Magnusson
Telephone: 02037430060
Email: thor.magnusson@iplato.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- None
- System requirements
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We respond to questions within agreed SLA
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Email, phone, service desk during business hours.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Remote training, onsite training
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Can be provided by Support if required
- End-of-contract process
- User data deleted, no data record left behind, included in contract.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Direct integration to the number 1 free medical app, myGP®. myGP® is a very popular app and provides a 24/7 digital doorway to the local practice. Many of the frustrations of people with local primary care services come down to access. myGP® and the preGP™ service start from the position of patients being able to book appointments and then helping guide and signpost their journey. Medical record access and prescription management are also key features of myGP®.
- Service interface
- No
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- No guarantee
Analytics
- Service usage metrics
- Yes
- Metrics types
- Online Dashboard
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- CSV
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- All data is encrypted with 3DES.
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.9
- Approach to resilience
- Same location, multi line resilience on VPN connections.
- Outage reporting
- Internal reporting only. Support desk notification to client.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Email address and password
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Data Security & Protection Toolkit
- Cyber Essential Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
-
IGtoolkit
Cyber Essential Plus - Information security policies and processes
- Internally developed policies.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Yes
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Undisclosed
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Undisclosed
- Incident management type
- Supplier-defined controls
- Incident management approach
- Undisclosed
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- NHS Network (N3)
Pricing
- Price
- £10,000 a licence a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Requirements to be discussed with account manager with interested organisations.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at thor.magnusson@iplato.com.
Tell them what format you need. It will help if you say what assistive technology you use.