Source Group

Waiting List Training

Our CPD accredited web-based learning – Learn RTT - ensures staff have a better understanding of 18 Weeks RTT and are able to make correct decisions when capturing data on the PAS, helping Trusts reduce pathway backlogs, resolve data quality issues and improve performance. CPD accredited classroom training also available.


  • Four levels available - Awareness, Introduction, Advanced, Data Management
  • All courses are fully CPD accredited
  • Modular training allows staff to work at their own pace
  • Accessible online via PC, tablet or phone
  • Provides ongoing assessment and certification on successful course completion
  • Dashboard reporting for managers on progress and results
  • Options to export user information and link to ESR systems
  • Easy to use with animations and audio to assist learning
  • Written by experts with over 30 years NHS data experience
  • CPD accredited classroom and consultant training options with online assessments


  • Improves staff understanding of 18 Weeks RTT
  • Enables staff to make correct decisions when capturing PAS data
  • Helps reduce pathway backlogs and resolve data quality issues
  • Helps Trusts improve - and sustain - RTT performance
  • Informs Trusts of issues that may be affecting RTT performance
  • Staff can revisit sections to refresh their knowledge
  • Provides reassurance staff have achieved required levels of competence
  • Questions and pass rates can be tailored to your organisation
  • Classroom training allows discussion through clinical pathways or complex scenarios
  • Ensures specialty leads use PTLs correctly for demand/capacity planning


£4 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Source Group

Shaf Ali

020 3727 4180

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints There are no specified maintenance windows.
There is no planned deprecation of functionality or features.
System requirements
  • The service is available via specified internet browsers.
  • Customers are required to have moderate bandwidth.
  • The service is accessible via PC, Mac, smartphone or tablet.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Urgent - within 4 hours
Semi-urgent - within 24 hours
Non- urgent - within 3 days
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Support service is included at no additional cost. Support service is available via Helpdesk, email, phone or onsite. Support is available Monday to Friday 9.00am to 5.30pm excluding bank holidays. Standard response times are as follows: Urgent - within 4 hours; Semi-urgent - within 24 hours; Non-urgent - within 3 days. We provide a technical account/support manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customer specifies user account details and the service can be made available in 1–4 hours from this point. The on-boarding of volume based group training in a classroom setting is scoped and planned to meet customer requirements on a client by client basis. The volumes typically consist of two trainers per client, providing a maximum training capacity per day of 60 candidates across four sessions. On-boarding for the above can be available to commence delivery one month from purchase. Web based learning licenses can be purchased on terms ranging from 3 to 12 months, thus enabling candidates to carry on learning post the initial course delivery.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction User data is not extracted on contract expiry.
End-of-contract process On contract expiry user accounts with be deleted within 1 hour. There are no additional off-boarding of end-of-contracts charges.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference between mobile and desktop services.
Accessibility standards None or don’t know
Description of accessibility Fonts, colours and sizes can be changed for visually impaired people. All outputs can be annotated and annotations can be converted to audio by windows / other OS assistive technologies.
Accessibility testing We have not yet undertaken any interface testing with users of assistive technology.
Customisation available Yes
Description of customisation Our courses are CPD accredited and maintain the standards of the CPD Standards Office for content - therefore only limited tailoring is permitted for CPD accredited courses. All courses can be customised to take into account job role, specialty and PAS system used. Customisation of the service is also available in terms of newly designed specific client courses that would not be CPD accredited. Trust’s assessment questions, pass rate and trust branding can be applied to the courses where CPD accreditation permits.


Independence of resources Our data centre servers are scalable.


Service usage metrics Yes
Metrics types Log in and log out times. Course progress by user. Pass/fail and % pass rate.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach All data can be exported as CSV files.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Access to Waiting List Training (web based learning) is available 24 hours a day, 7 days a week, 365 days a year via private cloud. Service availability is 99.99%.
Approach to resilience Dual power feeds. Dual fibre feeds. Failover at a different data centre.
Outage reporting Email alerts informing the users of the nature of the outage, why it is happening, how long the systems will be unavailable for and exactly when they are expected to return to full operationality. Provision of a helpline number for anyone who requires further information.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Only authorised individuals from the client organisation can access management interfaces for the service. Only authorised individuals from the client organisation can perform actions affecting the client's service through our support channel. Clients can restrict permissions given to their administrators.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Less than 1 month
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Certification

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have attained level 2 at NHS Business Partner Status in the IG Toolkit and all staff receive information governance training yearly. We have a Caldicott Guardian and a Senior Information Risk Owner (SIRO). We have information risk registers, information asset registers etc. All staff are aware that any breaches are reported directly to the SIRO, and the SIRO then reports on to the Information Owners (our capacity is as information processor and never owner). We apply all of the principles laid out in both of these information security policies in the design of our systems.

We have role based access control, pseudonymisation where necessary, no clearly identifiable personal data etc.

We also comply with the NHS Code of Practice – Confidentiality and the Data Protection Act.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a complete change management log in which all change requests are submitted, evaluated, prioritised and implemented (or not depending upon the evaluation process) according to established priority. We work to an Agile development methodology and so continually improve and update our products. We utilise industry standard version control techniques. Redgate SQL Source Control is used to assist in config management within all of our back end objects, and Team Foundation Server is used to manage all middleware and front end code objects.
Vulnerability management type Undisclosed
Vulnerability management approach Patches are deployed monthly unless there is serious risk, where patches are performed immediately. We get our information about potential threats from CERT/CC (Computer Emergency Readiness Team Coordination Centre) - US, National Vulnerability Database – US, and National Cyber Security Centre – UK.
Protective monitoring type Supplier-defined controls
Protective monitoring approach All server logons and access requests are logged with a 3 year retention. Network traffic is monitored periodically to ensure that no breaches have occurred. Various reporting channels have been set up to record breaches depending upon the nature of the breach. Breaches are scored in terms of impact and the upward reporting flows change as the impact of a breach grows, as does the time frame within which the breach must be dealt with.
Incident management type Supplier-defined controls
Incident management approach We have incident management processes in place that are enacted in response to security incidents. We have a defined process for reporting security incidents experienced by consumers and external entities. We publish to consumers our definition of a security incident, along with the format, incident triggers and timescales for reporting such incidents.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £4 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free 24 hour single user trial licence to the web-based service is available on request.


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