You Say Tomato

Cloud communications and culture audit

This service analyses your organisation’s culture and communications to support the transition to your chosen Cloud service(s). The service can encompass internal and external communications.

Features

  • Written communications review and analysis using anthropology and ethnography methods
  • Anthropologists observe and interact to understand interactional culture
  • Organisational and team cultures are identified and characterised
  • Clashes between values and/or assumptions are identified
  • Advice on communications and organisational practices are provided
  • Consistency of tone, message and interaction on Cloud services assured
  • Human factors assessment
  • Objective, practical analysis grounded in anthropology, linguistics, and ethnography

Benefits

  • Cloud implementation smoothed
  • Communications blockers to cloud implementation identified
  • Cultural clashes between teams (e.g., IT, digital, business, stakeholders) identified
  • Value of Cloud maximised through consistent messaging

Pricing

£350 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

8 5 1 4 6 4 9 1 6 8 2 5 5 1 7

Contact

You Say Tomato

Ren Reynolds

02032862488

info@you-say-tomato.com

Planning

Planning
Planning service Yes
How the planning service works This service supports the planning of cloud projects by supporting the communications elements of change management, project management and programme management. The service can diagnose communications issues within and between stakeholder groups. The service can also help all stages of cloud projects that are in support of a project following GDS Service Design principles i.e. Agile / Lean. This includes Discovery, Alpha, Beta and Live phases (and their assessment). The service is of particular benefit where both Agile and Cloud are a new to an organisation or a team within the organisation.

The service can also support the planning of external communications around a cloud implementation and the communications and functions that cloud services such as SAAS are intended to be used for; and can support the planning of human factors considerations.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Training can be provided in the use of cloud based social media SAAS tools. Training typically includes:
- Acquire a basic user knowledge of the cloud service
- Acquire confidence in using the service to project professional and
company identity
- Understand the basic online grammar of the service
- Know the basic rules of online writing
- Develop an authentic online identity
- Understand how to spot and respond (or not) to trolls
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works This service helps organisations transition to and maximise the use of cloud by identifying and the often unspoken communications and cultural issues that hamper the transition to many cloud based services.

The service employs proven tools and techniques from anthropology, organisational ethnography, and socio-linguistics to delivery a rigorous analysis of an organisation’s communication (both written and oral) and culture style. The service is invaluable in project, change and programme management or where two or more groups, including stakeholder groups, need to work together to deliver and maximise the benefits of cloud. The service also facilitates the includes of human factors analysis into the cloud transition.

In addition to internal communications this service can ensure that there is consistency of message and tone in the use of cloud services for example – are the functions and text in your SAAS implementation consistent with your organisational style and GDS Service Design guidelines and GDS Style Guide.

Typically the service will provide audits, reports and recommendations related to culture and communications.

This practice is lead by Dr B Clark a consulting anthropologist and linguist.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No technical constraints apply to this service.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times One business day or less.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We respond to queries relating to these services during working hours.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £350 per unit per day
Discount for educational organisations No

Service documents

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