Redinet Ltd

Hosted Exchange Private Email

Secure and privately hosted exchange servers for a single organisation. Designed and built specifically for your organisation on dedicated virtual machines.

Features

  • Microsoft Exchange Server
  • Self service administration portal
  • Fronted by full range of mimecast services

Benefits

  • Easily manage users and mailboxes via self service portal
  • Secure and dedicated to single organisation
  • 24/7 full user support available
  • Scalable from 5 to 5000 users
  • Tailored solutions and support for a broad range of customers
  • Direct support from server administrators

Pricing

£10 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

851290778702719

Redinet Ltd

Colin Bridle

02082497000

sales@redinet.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Virtual Machine and Network Infrastructure
Cloud deployment model Private cloud
Service constraints No designed constraints.
System requirements Microsoft-supported versions of email client and browsers

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 1 working hour hour valid response time
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide support from Monday to Friday 9am to 5pm remote support through to our of hours on site support. Cost will vary depending on the package the buyer requires. £50 per hour workshop time. £650 per day per onsite engineer Please see our SFIA rate card for further detail
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide onsite and remote training, as well as user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We can provide multiple methods to help the customer extract their data, depending on the customer requirement.
End-of-contract process We can provide an off boarding service to assist users. The process of data extraction can be discussed, as there are a number of methods available, depending on the customer requirements.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Interface will be scaled accordingly, and applications used to access the service will be different; e.g. using the native client on an Android or iOS device will be different to Outlook on Windows or Mac.
Accessibility standards None or don’t know
Description of accessibility The portal and apps used to access this service, are developed by Microsoft.
Accessibility testing N/A - Microsoft-developed.
API No
Customisation available Yes
Description of customisation CPU, RAM, Storage, Exchange version, configuration, capabilities e.g. POP3/IMAP, ActiveSync etc.

Scaling

Scaling
Independence of resources We use dynamic resource scheduling on the hypervisor platform, and guard-railing within the storage environment, for example.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Multiple methods are available, depending on the customer requirement. For example; standard client-based tools provided by Microsoft such as Outlook, or SaaS applications designed to extract data from Microsoft Exchange.
Data export formats Other
Other data export formats
  • PST
  • MST
  • ETC.
Data import formats Other
Other data import formats PST

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network All internal networks are firewalled and VLAN'd.

Availability and resilience

Availability and resilience
Guaranteed availability Our Standard SLA is a Valid 1 Hr response to all issues. Helpdesk tickets are not just logged but validated, given an onwer and responded to within 1 Hour SLAs for uptime depend on the Services supplied. Our Datacentre is a Tier3 datacentre and currently has a 100% uptime on services we use within it. Individual Service uptime SLAs are supplied by Hardware Vendors, and software suppliers as components, that build up to Services we supply
Approach to resilience Our platform, the infrastructure, and the datacentre(s) we use are designed with resilience in mind. Further information is available on request.
Outage reporting Telephone/email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication As a dedicated/bespoke service, multiple authentication methods may be utilised, depending on the customer requirement.
Access restrictions in management interfaces and support channels Access is restricted according to our ISO 27001 policy.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance Ltd
ISO/IEC 27001 accreditation date Current Issue Date: 27 January 2017
What the ISO/IEC 27001 doesn’t cover The scope of this approval is applicable to: Activities including and associated with the provision of IT based server hosting, support services and equipment reselling. Statement of Applicability V5
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We run change Control and configuration management in our ITIL framework. Configuration and Change Control is applied to any service affecting multiple customers, and individual changes are controlled in bespoke tailored Service as part of our Dedicated Hosting and Support Agreements
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We operate within a Tier3 Datacentre, and are protected from DDoS attacks using software controlled by the datacentre We have an Annual Penetration Test by an External Party, and we assess and fix items found regularly We are audited multiple times a year with our ISO 27001 accreditation, and our Internet Security group (ISG) meet monthly to assess risks, check status of actions, and research on recent and upcoming potential threats to us and our customers
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Within our ISO 27001 controls we have penetration testing We have Perimeter firewalls which are checked daily We have monitoring and alerting setup with two different vendor COTs products to keep the teams alert. The ISG will meet immediately upon finding of any incidents, we meet (at least) quarterly to review risks and any incidents service requests, or events that occur
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have a central incident management ledger and run Incident and problem management within our ITIL designed Service Desk

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial This is possible depending on what is required.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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