Whitespace Municipal
Whitespace Municipal facilitates Routes and Rounds Management for domestic, chargeable services and commercial waste.
Features
- Automatic generation of round sheets
- Round sheets sent directly to the crew in-cab device
- A worksheet function to simplify ad-hoc requests handling
- Assisted collection notifications displayed on the in-cab device
- Recording missed collections and received complaints
- Real time communication between office staff and collection crew
- Links to existing council software infrastructure
Benefits
- Significant reduction in administrative effort
- Customer service improvements
- Full auditable functions
- In depth reporting capabilities on waste targets
- Reduces the amount of paperwork
Pricing
£40,000 to £60,000 an instance a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Rhiain.Dixon@whitespacews.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
8 5 1 2 6 7 5 6 1 8 8 1 9 0 1
Contact
Whitespace Work software
Rhiain Dixon
Telephone: 07929890892
Email: Rhiain.Dixon@whitespacews.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Please contact Whitespace for more details.
- System requirements
- Web browser, I.E, Chrome & Safari
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Monday to Friday:
Priority 1 (Major Impact): 15 Minutes
Priority 2 (High or Critical Impact): 1 Hour
Priority 3 (Medium Impact or non-critical): 24 Hours
Priority 4 (Low Impact or Change Request): 5 Days
Weekend and Bank holiday support is by arrangement. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Monday to Friday - 09:00 to 17:30
Weekends and out of hours support - by arrangement. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- A project kick off is arranged to discuss high level approach and plan for deployment. Workshops are then arranged to go into detail about the processes required for managing the operation (both operational and technical). A Project Initiation Document and Confirmation of Requirements are then drawn up for mutual agreement prior to system build and on-site training. Full user documentation is provided via our service desk including a WIKI which incorporates video content to help users in the day to day use of the system. Furthermore, we provide a client manager post live to handle queries outside of the service desk.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Customer who wish to retain their data post contract must define what data they wish to retain and the format they require to receive the data in. Extraction is a chargeable service and is best defined at the start of the contract.
- End-of-contract process
-
The price paid will include all necessary rights to access and use the system during the contract term. When the term ends, and assuming there is no continuation, the system will be turned off and access will be lost.
Towards the end of the contract, Whitespace will make contact with the customer to discuss options.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- In cab/mobile workers use a App installed on Mobile Devices to communicate work completed or undertaken to the back-office system. The back-office system is accessed via a web browser only.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Accessible via web browser and standard platform accessibility tools.
- Accessibility testing
- Internal testing using base platform accessibility tools.
- API
- Yes
- What users can and can't do using the API
- The API is a full service/functionality API. There are no limitations around core functionality.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- The customer logo that is displayed on the webpage. The menu options are based on user role permissions. The WORD templates that are generated by the system. The mobile templates that mobile / in-cab users view on their device (app). The data sources used by the system are fully customisable by the user i.e. Round Name, Round Schedules, Walk Orders, Worksheet Types, Worksheet customised data, Service Items, Services, Charges, Contracts and more.
Scaling
- Independence of resources
- Whitespace is a single tenancy solution. Each customer has their own environment.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Service usage metrics are provided via in-built reports in Whitespace Municipal or via the dashboard.
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Users will export their data using an approved method facilitated by Whitespace. This is in the form of a data extract layer (DEL) which is provided to the customer at the start of the contract. The DEL is a csv file(s) that extracts key operational data and is used to service up data to our dashboard products on a frequency defined on mutual agreement. Please note that the frequency is typically 1-2 times a day. It is not intended to be a live data extract.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Word
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection within supplier network
- Private backbone behind Packet and Application level firewalls and MPLS link for cross DC communications.
Availability and resilience
- Guaranteed availability
-
Monday to Friday
09:00 to 17:30 - 99.99% up time
17:31 to 08:59 - 99.95% up time
Weekends 99.95% up time.
Please note up time figures do not include planned outages. - Approach to resilience
-
Dual data centers, with automated DNS fail over. Additional details available on request.
Increased availability solutions available, please contact Whitespace Work Software for more details. - Outage reporting
-
Customer's are contacted directly by a member of the company.
Email alerts can be setup upon request from Whitespace monitoring tools.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
-
Whitespace Support only access the solution via VPN using named accounts to logon.
During the setup phase, Whitespace consultants use named accounts which can be restricted after the project has been completed.
Whitespace includes role based user security. - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- CQR Consulting Ltd
- ISO/IEC 27001 accreditation date
- 06/09/2017
- What the ISO/IEC 27001 doesn’t cover
- All Customer information is included within the ISO27001 scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO27001 Certified
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Solutions are baselined, with each upgrade/change to the baseline tested and tracked.
All changes are risk assessed and security tested prior to release.
Changes are three stage tested (Unit, Dev and UAT) before release, with test cases drawn from functional/non-functional requirements. In addition changes are regression tested. - Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Whitespace follows best practice. More information is available on request.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
-
The Whitespace Municipal solution is multi-point monitored, with security vulnerabilities reported to the Whitespace Service Desk and to Whitespace's hosting partner.
Vulnerabilities are risk assessed and a corrective plan is created in line with Whitespace's ISMS. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Whitespace follow a defined incident management process, in line with its ISMS.
Affected customers are notified and remain updated during the incident. Notifications are sent via the Service Desk and via email.
Once resolved, incidents reports are available on request.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Public Services Network (PSN)
Pricing
- Price
- £40,000 to £60,000 an instance a year
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Rhiain.Dixon@whitespacews.com.
Tell them what format you need. It will help if you say what assistive technology you use.