Telefonica UK Limited

McAfee Multi-Access from O2

McAfee Multi Access from O2 is a security service that allows customers to protect all their devices, including smartphones, tablets and PCs. Provisioned and managed through a cloud-based portal with flat-monthly charges, the solution allows business administrators to deploy McAfee Total Protection, Mobile Security and TrueKey on a 5(+1)licence basis.


  • Protect devices from viruses, spam, malware, spyware and identity theft
  • Recover lost/stolen devices using Lock, Track, Wipe, Recover Feature
  • Store all your passwords and important information securely with TrueKey


  • Proactive protection against threats and identity theft
  • Protect 5 devices from one licence for £3 a month
  • Effortless protection with automatic updates


£3.00 per licence per month

Service documents

G-Cloud 10


Telefonica UK Limited

Neil Cruden


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None specified
System requirements Internet Access

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support No
Support levels O2 are able to offer Service Desk and Phone support.

Support can be offered Mon-Sat 8am -6pm, excluding Public holidays.

Standard support response times are typically 2-4 hours dependant upon severity of incident.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Customers receive a welcome email with next steps on how to set up their licences.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Not applicable.
End-of-contract process Not applicable.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing None specified.
Customisation available No


Independence of resources Not applicable.


Service usage metrics No


Supplier type Reseller providing extra support
Organisation whose services are being resold McAfee

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach To be confirmed.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Not applicable.
Data export formats Other
Other data export formats Not applicable.
Data import formats Other
Other data import formats Not applicable.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks No encryption.
Data protection within supplier network Other
Other protection within supplier network No encryption.

Availability and resilience

Availability and resilience
Guaranteed availability 98% availability, assured by contractual commitment.
Approach to resilience Not applicable.
Outage reporting Not applicable,

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Username and password.
Access restriction testing frequency Never
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 06/12/2016
What the ISO/IEC 27001 doesn’t cover Not applicable.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach McAfee is an Antivirus product for small office / home office type users and therefore is not accredited to any body.
Information security policies and processes ISO 27001 accreditation.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Not applicable.
Vulnerability management type Undisclosed
Vulnerability management approach Undisclosed.
Protective monitoring type Undisclosed
Protective monitoring approach Undisclosed.
Incident management type Undisclosed
Incident management approach Undisclosed.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3.00 per licence per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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