Caura Ltd

Caura Vehicle Management

Caura Vehicle Management is a suite of software applications for owners of vehicle fleets. Caura helps manage administration for MoTs, Road Tax, vehicle insurance and insurance claims. It also provides a platform for document management. It combines an application for vehicle drivers with a central Master Dashboard.

Features

  • Innovative suite of applications to facilitate vehicle and fleet management
  • Manages MoTs, Road Tax, insurance, accident claims and driver documentation
  • Booking and payment of MoTs, payment Road Tax etc.
  • Combination of central Master Dashboard and mobile phone-based driver application
  • Customer chooses which activities to centralise or allocate to drivers
  • Can support any number of vehicles or fleets
  • Suitable for fleets managed in-house or outsourced
  • iOS and Android versions available
  • On-boarding, training and aftercare available for Master Dashboard users

Benefits

  • Significant cost savings in vehicle and fleet management
  • Helps avoid non-compliance and expensive fines
  • Access to competitive insurance for each class of vehicle
  • Efficient documentation and management of insurance claims can improve outcomes
  • Provides support to drivers and saves time
  • GDPR compliant, reliable driver authentication, secure data transmission and storage
  • Reliable medium for document management and maintaining audit trails
  • Provides useful insights around frequency and causes of accidents
  • Cloud-based – customers pay according to usage of Driver App
  • Provides effective controls and peace of mind.

Pricing

£10 per device per month

Service documents

Framework

G-Cloud 11

Service ID

8 4 9 2 0 1 2 6 2 4 7 3 8 5 6

Contact

Caura Ltd

Sai Lakshmi

n/a

sai@caura.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Insurance underwriting is contingent on our partners willing to insure your vehicles.
System requirements
  • IOS / Android mobile device and mobile connection
  • Desktop Browser (Mac or Windows) with internet connection
  • Latest software updates

User support

User support
Email or online ticketing support Email or online ticketing
Support response times In-app support during business hours
User can manage status and priority of support tickets No
Phone support No
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing - Screen reader support: the Messenger is accessible via screen readers
- Keyboard navigation: Every component of the Messenger can be accessed using a keyboard without requiring a mouse or trackpad.
- Colour contrast: all text in the web Messenger is clearly visible when using colours with enough contrast.
Onsite support Yes, at extra cost
Support levels Same as in-app support
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training and documentation
Service documentation No
End-of-contract data extraction Support@caura.io
End-of-contract process Evergreen contract however cancellation completed through in-app functionality.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Caura Driver App - iOS / Android
Caura Master Dashboard - browser-based
Service interface No
API No
Customisation available Yes
Description of customisation As presented in service definition document

Scaling

Scaling
Independence of resources "Elastic Application Load Balancing" automatically distributes incoming application traffic across multiple targets, such as AWS EC2 instances.

Analytics

Analytics
Service usage metrics Yes
Metrics types This is available on Caura Master Dashboard. Additional service usage metrics can be requested by contacting support@caura.io
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach This is available on Caura Master Dashboard. Additional data export can be requested by contacting support@caura.io
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% uptime target however we are reliant on TPA API access. We would consider refund applications on a case-by-case basis.
Approach to resilience "Elastic Application Load Balancing" automatically distributes incoming application traffic across multiple targets, such as AWS EC2 instances.
Outage reporting In-app status page

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User-specific login, 2FA and minimum-strength passwords
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Payment partner accredited
PCI DSS accreditation date N/A
What the PCI DSS doesn’t cover N/A
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Not disclosed.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Commercially confidential
Vulnerability management type Undisclosed
Vulnerability management approach Commercially confidential
Protective monitoring type Undisclosed
Protective monitoring approach Commercially confidential
Incident management type Undisclosed
Incident management approach Commercially confidential

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other
Other public sector networks
  • DVLA
  • DVSA

Pricing

Pricing
Price £10 per device per month
Discount for educational organisations No
Free trial available No

Service documents

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