Brookcourt Solutions

Domain Tools

DomainTools helps IT Security analysts assess threat levels of unknown domains, profile attackers and quickly enumerate associated internet assets in order to stop attacks early, saving time and money. DomainTools has the most comprehensive data on domain name, DNS and related data for cyber threat intelligence.

Features

  • Profile phishing domains and IPs that cyber criminals use
  • Identify dangerous infrastructure before domains appear in blacklists
  • Profile malicious infrastructure, and analyse the risk of domains
  • Look back on DNS records to uncover connections
  • Web interface/APIs sources help detect cybercrime and cyberespionage
  • Intelligence risk scoring with industry-leading passive DNS data
  • IP address changes, registrar changes and name server changes
  • Return domain names that sharecommon web host IP address
  • IPv4 IP address range sub-allocations
  • 4 independent passiveDNS feed sources providing global coverage

Benefits

  • Avoid the blind spots that come with inferior data sources
  • Pinpoint the most valuable investigative path
  • Adversary profiling and attack infrastructure mapping
  • Forensic maps of criminal activity to triage threat indicators
  • Investigate Collaboration button
  • Ease of administration and Licensing Options
  • SaaS performance flexibility and architecture
  • Support and Training included in the subscription
  • Out-of-Box Reporting formats and exports
  • Scalable Monitors – best in class

Pricing

£12,000 to £200,000 an instance a year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

8 4 8 9 1 3 3 0 7 6 2 3 6 6 1

Contact

Brookcourt Solutions Phil higgins
Telephone: 01737886111
Email: contact@brookcourtsolutions.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Usage based licensing/subscription model with unlimited user accounts, but limited by queries per month (actual usage).
System requirements
Fully SaaS operated and accessible via web browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Online support available 24/7.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat support if needed for online case resolution.
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
Support levels L1 support accessed via email at memberservices@domaintools.com; L2 support is provided if issues resolution requires in-depth review and for API/integration support.
Support available to third parties
No

Onboarding and offboarding

Getting started
DomainTools Technical and Sales Representatives assist customers to start using the DomainTools services, with introductory, advanced and bespoke training.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users may generate reports of domain investigations and export those reports in PDF file format. Iris domain investigations can also be exported individually, saved, and imported in Iris as Investigations. Iris search Hash, CSV, and STIX format data exports are also available.
End-of-contract process
DomainTools Client Services will reach out to the End Customer (or the Reseller Partner if the previous subscription contract was transacted through a Partner) to renew the subscription contract prior to the renewal date. DomainTools also encourages Reseller Partners to actively engage with the End Customer and the DomainTools Client Services Team to renew subscription contracts.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
DomainTools services can be accessed from both mobile and desktop devices in the same manner.
Service interface
Yes
Description of service interface
DomainTools Iris and DomainTools PhishEye provide user interfaces.
Accessibility standards
None or don’t know
Description of accessibility
N/a
Accessibility testing
N/a
API
Yes
What users can and can't do using the API
DomainTools offers numerous APIs to integrate with other solutions.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
DomainTools customers may change the user interface of DomainTools products to suit their workflows.

Scaling

Independence of resources
DomainTools services are overload protected by limiting API calls to 240 per minute. We have software in place to detect abusive traffic and limit impact as well as monitoring in place for errors and timeouts.

Analytics

Service usage metrics
Yes
Metrics types
Detailed usage reports are provided under the 'My Account' page for quotas in terms of Included/Month, Used and Remaining. Equivalents available vi API calls for API services.
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Domain Tools

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users may generate reports of domain investigations and export those reports in PDF file format. Iris domain investigations can also be exported individually, saved, and imported in Iris as Investigations. Iris search Hash, CSV, and STIX format data exports are also available. Also integrated with Splunk, IBM Security, Anomali, ThreatConnect, MISP Threat Sharing and Maltego.
Data export formats
  • CSV
  • Other
Other data export formats
  • STIX format data exports are also available
  • Iris search Hash
  • Common Event Format
Data import formats
Other
Other data import formats
DomainTools services do not provide open data upload options.

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Available on request as a SaaS with 99.9% uptime – no reimbursement for downtime.
Approach to resilience
Available on request.
Outage reporting
Email based notifications are provided to Enterprise customers, announcing planned outages and results of such activity.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Single or two factor authentication options are supported.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
PCI Rapid Comply
PCI DSS accreditation date
07/1 2007
What the PCI DSS doesn’t cover
The only systems covered by PCI DSS are the ones involved in the credit card transactions. This doesn't include customer management database, data gathering systems, data processing systems, nor any customer facing web infrastructure.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Discussion available on request.
Information security policies and processes
Discussion available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Code is kept in a Git based source code control system and all changes are checked in and thoroughly tested before being put into our production infrastructure. Systems are built and managed using configuration management tools.
Vulnerability management type
Undisclosed
Vulnerability management approach
Historically have relied on US-Cert mailing lists to become aware of vulnerabilities and patch releases applying patches as deemed appropriate in our infrastructure.
Protective monitoring type
Undisclosed
Protective monitoring approach
In-house created tooling to monitor production access patterns, errors, and abuse patterns.
Incident management type
Undisclosed
Incident management approach
We have 24x7x365 on-call support managing any production incidents. Customers can report issues via our ZenDesk ticketing system.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£12,000 to £200,000 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Available on request.

Service documents