Edifit Limited

BiZZdesign Enterprise Studio Online and HoriZZon Portal

BiZZdesign Enterprise Studio Online and HoriZZon Portal deliver a collaborative business design platform offering powerful, integrated modelling, analysis and reporting to enable coherent decision-making. It is recognised by Gartner as a magic quadrant and critical capabilities leader for EA tools.

Features

  • Cloud based, collaborative, digital business design & transformation modelling solution.
  • Business model canvas, PESTEL, SWOT, Porters Five Forces, Balanced Scorecard.
  • Business & ICT Strategy development, alignment and publication.
  • Capability based planning, scenario analysis, customer journey, business outcome journeys.
  • Architecture models with ArchiMate 3.1, methods such as TOGAF ADM.
  • Portfolio management and impacting; Investment planning and portfolio shaping.
  • Process modelling (BPMN), Business logic using Decision Model Notation (DMN).
  • Governance, risk and compliance (GRC) modelling, including GDPR.
  • Dashboards, powerful analytics, scenario analysis & what-if planning.
  • Integration: Excel, SQL Databases, ServiceNow, JIRA, Confluence, SharePoint, Azure, API's.

Benefits

  • Single platform permits greater stakeholder collaboration within and across disciplines.
  • Communicates business vision and the transformation journeys across the enterprise.
  • Increased transparency, enables evidence-based decision making through powerful analysis.
  • Digitise baseline & target models, de-risk major transformation programme initiatives.
  • Identify the impact of portfolio change on other portfolios.
  • Standards based modelling, allowing easier start-up and no vendor lock-in.
  • Unify design activities into common toolset to maximise reuse.
  • Proven in complex environments including SIAM and multi-source delivery models.
  • Prebuilt Integrations unlock information value through connection of data silos.
  • HoriZZon self-service analysis, feedback and workflow capabilities enable stakeholder collaboration.

Pricing

£30 to £2,850 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eddie.walker@edifit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 4 8 7 2 7 0 0 2 0 3 7 6 8 3

Contact

Edifit Limited Eddie Walker
Telephone: +441676925859
Email: eddie.walker@edifit.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Modern browser for access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1: 30 minutes
Priority 2: 1 hour
Priority 3: 4 hours
Priority 4: 1 working day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Priority 1: The SaaS service is unavailable, causing major business impact (e.g. “Platform down”).

Priority 2: Major SaaS functionality is unavailable or working incorrectly, causing minor business impact.

Priority 3: Minor software product functionality is unavailable or working incorrectly, causing minimal business impact and/or an acceptable workaround may be available.

Priority 4: A cosmetic or documentation defect causing minimal business impact, which may be resolved in a future SaaS release.

Priority 1: 30 minutes
Priority 2: 1 hour
Priority 3: 4 hours
Priority 4: 1 working day

Third party support available if users are named users of the service.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Helpdesk support is available at startup. User documentation is available online. Online training, onsite training courses and public training courses are also available at additional cost. We also offer cloud support services to accelerate startup and time to value.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
User can export their data to certain file formats or create report from their models before contract end date. The following extensions can be used for export: BPMN, ArchiMate Exchange File Format, CSV, SQL, XMI, XML PDF, RTF, Word, Excel, PowerPoint, HTML
End-of-contract process
Users will need to export their data before the end of their contract period. At contract end, the service environment will be de-provisioned and customer data will be permanently removed. Any client data on backups will be overwritten within a specified period after contract termination.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Browser based access to the modelling environment (Enterprise Studio) for 'design' users is delivered via AWS Appstream.
Browser access to HoriZZon portal for 'consume' and 'contribute' users is via HTML5 portal.
Accessibility standards
None or don’t know
Description of accessibility
The design environment is not designed for users with accessibility needs. This environment is graphically 'model intensive' and does not lend itself to accessibility requirements.

The consume/contribute environment supports basic accessibility needs as it is delivered via web browser. The more model content/documentation created/populated by design users, the more accessible the model content becomes to consume/contribute users
Accessibility testing
Access via the HoriZZon portal and publication to HTML has been tested with screen reader technology such as JAWS and in browser extensions such as ChromeVox.
Assistive technology tools are not formerly supported.
API
Yes
What users can and can't do using the API
BiZZdesign Enterprise Studio allows invited users to collaboratively model architectural structural objects, store these in BiZZdesign Team Server, and publish them to selected user groups on the HoriZZon platform.
In order to use the open API a named "API client" must be created in HoriZZon. It can only be done by an Administrator user. This API allows an authorized client application to directly create, modify and delete schemas and documents, enriching the architecture with additional data that is visible and editable in HoriZZon (GET, PUT, PATCH, POST,DELETE).
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Design users can customise attributes and view templates (shapes, colour scheme’s, etc.) in accordance with the extensibility of the modelling frameworks included within the product (e.g. ArchiMate)

Scaling

Independence of resources
Each customer has a dedicated and isolated service resource pool to prevent service degradation as a result of other user demand.

Analytics

Service usage metrics
Yes
Metrics types
Uptime
Ticket response time
Ticket resolution time
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
BiZZdesign

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
The service encrypts data in the data tier and any cached data
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can perform full model exports using a variety of file formats.
Exports of specific data sets are possible using export functions within the software. Data 'round-tripping' is also supported for offline editing and enrichment.
Reports can be generated into rtf, word, excel and html5 for general publication and consumption.
Data export formats
  • CSV
  • Other
Other data export formats
  • ArchiMate exchange format
  • Xml
  • Html
  • Bpmn
  • Docx/pptx/xlsx
  • Sql
Data import formats
  • CSV
  • Other
Other data import formats
  • Xml
  • Xlsx
  • Visio
  • ArchiMate exchange format
  • Bpmn
  • Csv
  • Sql

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The application service availability target is set at 99.6% (or <3 hours of downtime per month). The ‘worst case’ Recovery Point Objective (RPO) is 24 hours based upon a backup strategy of once every 24 hours. The ‘worst case’ Recovery Time Objective (RTO) is 3 days.
Approach to resilience
The BiZZdesign cloud platform is architected for high availability and hosted in AWS datacenters. A well-tested disaster recovery plan is in place which includes failover to a different region in case of large-scale outages.
Outage reporting
Internal monitoring and follow-up is in-place 24x7. A 24x7 hotline for reporting large-scale incidents is also available for customers.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
A separate secure connection is used for administrators to access management interfaces. Additional controls are in place to restrict non administrators accessing management interfaces, including additional assurance on user credentials.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Brand Compliance B.V
ISO/IEC 27001 accreditation date
10/07/2018
What the ISO/IEC 27001 doesn’t cover
The certification only applies only to Cloud Software Service (BiZZdesign Enterprise Studio), which covers:

Application Development
Application Hosting
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • SOC2 Type 1 pending
  • SOC2 Type 2 pending

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC2
IASME Governance
Cyber Essentials
Information security policies and processes
The company has an Information Security Forum that has Board level contacts and representatives from all business areas, including Development, ICT Operations and Service Support. It also has regular contacts with various professional security bodies. The Forum meets regularly has an ISO 27001 compliant ISMS and SOC2 accreditation.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration changes are subject to test and approval by independent team prior to deployment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We ensure that any published vulnerabilities are identified, assessed for applicability on our service and where necessary suitably mitigated. We identify vulnerabilities from the media and vendors. We also subscribe to a vulnerability alert service and staff monitor a number of discussion groups. The vulnerability is checked against the software used on our estate and where a match is found, the details are entered in our issue tracking system where it is managed through to resolution.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The Protective Monitoring implemented for the service includes a central log repository for network, OS and application activities. It allows us to log relevant user activities. The system raises alerts on key security events and regular management reports are produced to show security related activity on the service. We have also implemented an IDS service to assist in the identification of suspicious activity.
Incident management type
Supplier-defined controls
Incident management approach
Staff are given guidance on what constitutes a security incident and are required to report such events to the helpdesk. We have a separate management instruction on the escalation and reporting of security incidents, including to external interested parties/stakeholders. All such incidents are recorded, presented to the security forum and analysed for lessons learnt purposes.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£30 to £2,850 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A local software installation can be downloaded and used for 30 days. This provides full access to the software functionality for trial purposes before moving to the cloud solution.
Link to free trial
https://www.edifit.co.uk/bizzdesign-enterprise-studio/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eddie.walker@edifit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.