Central Networks and Technologies Ltd
Central Networks Cloud Support and Monitoring Services
Central Networks offers support for Private, Public or Hybrid cloud solutions delivered from our HQ in Greater Manchester. A variety of cover options are available including Fully Managed Service, 24x7, 8am to 6pm. Pro-Active Monitoring Services are also available.
- Available 8am-6pm Monday-Friday, with 24x7 option available
- ITIL compatible ServiceDesk with separate incident and problem management modules
- Unlimited telephone, email and remote access support
- Telephone, email and secure incident logging via a comprehensive system
- Remote diagnostic systems to perform fixes straight away, like onsite.
- Warranty incidents managed on your behalf
- Monthly incident, problem and change management reporting
- Quarterly Central Response review meeting with a designated service manager
- Custom Built SLA with every contract
- Early Notification incidents by text, email and telephone contact.
- Flexible solutions that can be scaled up and down
- Quick resolution from first to third line on first contact
- All calls are answered within your agreed SLA
- Senior engineers are available to escalate your calls
- Support engineers trained in multiple technologies
- ITIL, PRINCE2, Agile, ISO27001, ISO14001, ISO9001, Cyber Essentials Accredited Practitioners
- Central can be your IT Department
- Reduce downtime by using early incident notification
- Account Manager appointed to every customer
- Service desk engineers are always friendly and personalble