The Very Good Email Company

MessageBunker

Email is the life-blood of any organisation so it’s imperative that it is backed up in a safe place, not only for legal compliance, but also for your own sanity and business continuity should your email platform go down. MessageBunker provides a simple, secure, in-the-cloud email archiving and discovery platform.

Features

  • email archiving
  • email discovery
  • email time-travel
  • email disaster recovery

Benefits

  • Archive email from almost any platform
  • Keep your email data safe

Pricing

£2 to £3 per user per month

Service documents

G-Cloud 9

847226035528142

The Very Good Email Company

Iain Ogilvie

01442 927470

iain@verygoodemail.com

Service scope

Service scope
Service constraints The service is platform independent.
System requirements A working email platform

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard support requests - 4 hour max response weekdays.

Emergency - 24/7
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels See separate SLA.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation/intuitive interface.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Either restore to a mailbox, or archive to disk.
End-of-contract process Monthly contract - standard monthly rates - no hidden costs.

Using the service

Using the service
Web browser interface Yes
Using the web interface All features managed via web interface.
Web interface accessibility standard None or don’t know
How the web interface is accessible Browser dependent.
Web interface accessibility testing Browser dependent.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources More than adequate capacity - both data connectivity/bandwidth and storage. Monitored real-time and alerts to engineers should levels increase at a greater rate than anticipated.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics Email archived.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Email
  • Email attachments
Backup controls Emails are backed based on user defined 'polling' intervals.
Datacentre setup Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Should The Very Good Email Company fail to achieve its stated target of 99.5% service uptime during any calendar month, the following discounts will be automatically applied to the Customer’s bill for that period:

98% to 99.5% - 10% discount
97% to 98% - 20% discount
96% to 97% - 30% discount
95% to 96% - 40% discount
Less than 95% - 50% discount
Approach to resilience https://www.verygoodemail.com/about/network/
Outage reporting Email alerts, website alerts, Twitter feed.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Access to authorised persons only, as required to perform duties.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Within general principles of ISO27001
Information security policies and processes Internal escalation and management procedure.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach User managed configuration.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Internal assessment and management process - updates applied as required.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Real-time monitoring and engineer alerts.
Incident management type Supplier-defined controls
Incident management approach Incident reports via support tickets/telecon/email.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £2 to £3 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 3 month fully featured, no obligation, trial available on request.
Link to free trial https://www.verygoodemail.com/messagebunker?source=gcloud

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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