Port-p

Microsoft Office 365

We are partners with Microsoft and can recommend and re-sell Office 365 licenses using a CSP licensing scheme. This scheme allows for monthly billing and you are able to increase/decrease your licenses throughout the year.

Features

  • Emails stored on Microsoft servers
  • Acces emails from everywhere with an internet connection

Benefits

  • Manage content on the move
  • Collaborate in real-time

Pricing

£3.80 to £30.80 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 4 7 1 9 3 4 0 7 5 9 4 5 2 8

Contact

Port-p

Khadeeja Kubra

0121 6939287

khadeeja.kubra@port-p.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Have to purchase extra add-ons for added security
System requirements
Have to use the latest browsers and versions of Office

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Within 2 hours and not on weekends
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The support levels and costs vary depending on the requirement. We tailor your support to suit you. You would be assigned an account manager who will work with both the cloud team and technical team to fulfill your requirements.
Support available to third parties
No

Onboarding and offboarding

Getting started
We can help user's by providing onsite, online or user documentation training depending on their requirements.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Word document
End-of-contract data extraction
Send in a request
End-of-contract process
This can be discussed with us as this is different depending on the customer's requirements.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
We tailor our service to fit the customer's needs

Scaling

Independence of resources
Office 365 uses Microsoft's servers and is segregated into tenants tat don't impact each other.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Professional services, licenses

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
They can download their data and complete CSV exports
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Microsoft have their SLAs and we recommend specific added software that adds to the security and availability of Office 365 which has an SLA of 100%
Approach to resilience
Available on request
Outage reporting
Dashboard- Office 365 portal

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Only have access to what they need to with use of roles and access restrictions
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
N/a
Information security policies and processes
Microsoft have their security policies and processes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The components of the services are tracked and Microsoft informs and tests changes
Vulnerability management type
Undisclosed
Vulnerability management approach
Microsoft deploy patches
Protective monitoring type
Undisclosed
Protective monitoring approach
Microsoft respond to incidents
Incident management type
Undisclosed
Incident management approach
User's report issues to us and we can either fix the issue or escalate and work on the issue with Microsoft

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3.80 to £30.80 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer some proof of concepts upon discussion

Service documents

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