Port-p

Microsoft Office 365

We are partners with Microsoft and can recommend and re-sell Office 365 licenses using a CSP licensing scheme. This scheme allows for monthly billing and you are able to increase/decrease your licenses throughout the year.

Features

  • Emails stored on Microsoft servers
  • Acces emails from everywhere with an internet connection

Benefits

  • Manage content on the move
  • Collaborate in real-time

Pricing

£3.80 to £30.80 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

847193407594528

Port-p

Khadeeja Kubra

0121 6939287

khadeeja.kubra@port-p.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Have to purchase extra add-ons for added security
System requirements Have to use the latest browsers and versions of Office

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Within 2 hours and not on weekends
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The support levels and costs vary depending on the requirement. We tailor your support to suit you. You would be assigned an account manager who will work with both the cloud team and technical team to fulfill your requirements.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We can help user's by providing onsite, online or user documentation training depending on their requirements.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Word document
End-of-contract data extraction Send in a request
End-of-contract process This can be discussed with us as this is different depending on the customer's requirements.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
API No
Customisation available Yes
Description of customisation We tailor our service to fit the customer's needs

Scaling

Scaling
Independence of resources Office 365 uses Microsoft's servers and is segregated into tenants tat don't impact each other.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Professional services, licenses

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach They can download their data and complete CSV exports
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft have their SLAs and we recommend specific added software that adds to the security and availability of Office 365 which has an SLA of 100%
Approach to resilience Available on request
Outage reporting Dashboard- Office 365 portal

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Only have access to what they need to with use of roles and access restrictions
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach N/a
Information security policies and processes Microsoft have their security policies and processes

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The components of the services are tracked and Microsoft informs and tests changes
Vulnerability management type Undisclosed
Vulnerability management approach Microsoft deploy patches
Protective monitoring type Undisclosed
Protective monitoring approach Microsoft respond to incidents
Incident management type Undisclosed
Incident management approach User's report issues to us and we can either fix the issue or escalate and work on the issue with Microsoft

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3.80 to £30.80 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We offer some proof of concepts upon discussion

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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