Chorus Software Software

Council Tax Billing, Revenue Collection and Recovery


  • Easy to Access Easy to Use Easy to Leave
  • Full ownership of data
  • Secure environment
  • Latest web software design
  • Government Digital Service (GDS) Guidelines for user interface
  • Thin client delivery (No Citrix required)
  • No requirement for centralised computing
  • Real-time searching and reporting
  • Scalability for any size of Council
  • Developed specifically for UK Councils


  • Realise savings through low annual cost, emphasis on e-billing
  • Minimisation/Easier use of screen input
  • Maximisation of search processes to assist revenue recovery
  • Geographical reporting using Google mapping techniques
  • Multiple geographical hierarchical and non- hierarchical areas of processing
  • Real time performance management information, Billing modelling
  • Interface to Financial feeders e.g. Cash Receipting, Finance System
  • Early recognition of behavioral changes, supporting ability to pay
  • Flexible workflow processes for recovery and change of circumstance
  • Projection of hot spot recovery areas


£0.29 to £0.50 per unit

Service documents


G-Cloud 11

Service ID

8 4 6 3 7 8 2 5 0 0 4 9 4 0 1


Chorus Software

Russell Francis


Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Document Management, Cash Receipting, Financial Management
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No known constraints as at May 2019
System requirements
None as at May 2019

User support

Email or online ticketing support
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels technicians will respond rapidly to software incidents as below and will take all reasonable steps to achieve a resolution after accessing business impact levels. A - Business Critical B - Significant C - Inconvenience D - Irritation will respond to incidents where availability of cloud services are reported in an accelerated time-frame, i.e. within 1 Hour of receiving a system unavailable notice.
Support available to third parties

Onboarding and offboarding

Getting started
For Council employees to start using there will need be a data setup or migration from the legacy application which will be user acceptance tested. The data migration will be conducted in partnership with the nominated Council representative to ensure validity of data and where reasonable comparison of data to the legacy application. Initial Training will be provided onsite on a train the trainer basis. Chorus will provide a technician to oversee the implementation period at no cost to the Council, Chorus can provide floor walkers on site during go-live at additional cost. Please refer to supplied rate card.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Following completion of a service termination request an exit plan will be agreed including data extract arrangements. Please note: Data is owned by the Council and that Council will maintain complete control of its data, unlike current Proprietary offerings.
End-of-contract process
"Easy to Access" "Easy to Use" "Easy to Leave" is our plagiarised motto. We believe (Like one of our Partners in the modern world of Cloud delivery of software customers will have the freedom to leave and seek alternative software tools when they need to and will not be impeded by the software vendor. Chorus will provide all data formats and documentation required for a transition to alternative processing services at no cost, technical services will be provided if requested using our published rate card.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Service interface
What users can and can't do using the API provide a template data format for loading legacy data, this is provided as in XML or Comma Delimited style.
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
Customisation is limited to the setup of parameterised tables, including local discount schemes, geographical areas etc.

The general system processing cannot be customised by the end user, however, the processing calendar can be.


Independence of resources
Multiple instances i.e. one instance per Council


Service usage metrics
Metrics types
Metrics types

Number of active instances
Reporting types
Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported using any industry standard data extraction tools. Please note uses an open source database platform, we do not regard our application data as propriety, therefore no restrictions or extortionate additional costs are levied when leaving the service.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability standard core hours are 9am-5pm, Monday to Friday (excluding UK Bank holidays). Access to the service during core hours will have an up-time availability of 99.99%
Approach to resilience
Several options exist for resilience and security which are largely based upon cost. Further information on request.
Outage reporting
Email alerts, Public dashboard.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access restrictions are normally maintained by utilising 2 factor authentication.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Security Policies are based around ISO27001 and are provided to all staff via a static intranet web site.

Any breaches of Security Policy are reported directly to the Board.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach incorporates the following policies for configuration and change management. (1) Documenting and maintaining the configuration baseline(s) applicable to the deployed system; (2) Effectively managing and tracking all system configuration and associated document changes, as well as the integrity, availability and maintainability of the system; (3) Effectively planning to ensure the ability to reverse a deployment or implementation; and (4) Effectively tracking all system changes made, including installation of patches, to hardware, software, firmware, and documentation, through development, approval, testing, and controlled implementation of changes delivered into production environments.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach uses the following Policies for vulnerability management: 1) Identify vulnerability sources 2) Triage vulnerabilities and assign urgencies 3) Remediate vulnerabilities 4 )Continually improve the vulnerability management process Information on potential threats are monitored using the twitter feed and weekly report from the National Cyber Security Centre (NCSC).
Protective monitoring type
Supplier-defined controls
Protective monitoring approach uses policies gleaned from the UK public sector. The Protective Monitoring Policy shall be used to enable the appropriate protective monitoring controls to be put in place on all IT systems or services to: • Provide visibility and an understanding of how the systems and services are used. • Provide details of who is accessing data, particularly sensitive data. • Provide the ability to detect and investigate unlawful activity or security events. • Assist in making users accountable for their use of the IT systems or services. • Provide evidence of compliance with policy, standards, legislation and regulations.
Incident management type
Supplier-defined controls
Incident management approach
Incidents can be reported by the customer or technical staff through various means, i.e., phone, email, or a self service web interface. Incidents are managed using our incident management workflow process document (IMWPD) . A copy can be provided on request. The IMWPD describes how users should report incidents, what escalation procedures and time-frames exist. The IMWPD is based upon ITIL and industry best practice.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
  • Public Services Network (PSN)
  • Scottish Wide Area Network (SWAN)


£0.29 to £0.50 per unit
Discount for educational organisations
Free trial available
Description of free trial
A test version of the system is available with approximately 75% of the potential functionality. Printing of bills and data updates are disabled. A limited time period of one week is normally applied.
Link to free trial
On request

Service documents

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