Chorus Software

CTax.uk Software

Council Tax Billing, Revenue Collection and Recovery

Features

  • Easy to Access Easy to Use Easy to Leave
  • Full ownership of data
  • Secure environment
  • Latest web software design
  • Government Digital Service (GDS) Guidelines for user interface
  • Thin client delivery (No Citrix required)
  • No requirement for centralised computing
  • Real-time searching and reporting
  • Scalability for any size of Council
  • Developed specifically for UK Councils

Benefits

  • Realise savings through low annual cost, emphasis on e-billing
  • Minimisation/Easier use of screen input
  • Maximisation of search processes to assist revenue recovery
  • Geographical reporting using Google mapping techniques
  • Multiple geographical hierarchical and non- hierarchical areas of processing
  • Real time performance management information, Billing modelling
  • Interface to Financial feeders e.g. Cash Receipting, Finance System
  • Early recognition of behavioral changes, supporting ability to pay
  • Flexible workflow processes for recovery and change of circumstance
  • Projection of hot spot recovery areas

Pricing

£0.29 to £0.50 per unit

Service documents

G-Cloud 11

846378250049401

Chorus Software

Russell Francis

07971506987

rfrancis@ctax.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Document Management, Cash Receipting, Financial Management
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints No known constraints as at May 2019
System requirements None as at May 2019

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels CTax.uk technicians will respond rapidly to software incidents as below and will take all reasonable steps to achieve a resolution after accessing business impact levels. A - Business Critical B - Significant C - Inconvenience D - Irritation CTax.uk will respond to incidents where availability of cloud services are reported in an accelerated time-frame, i.e. within 1 Hour of receiving a system unavailable notice.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started For Council employees to start using www.CTax.uk there will need be a data setup or migration from the legacy application which will be user acceptance tested. The data migration will be conducted in partnership with the nominated Council representative to ensure validity of data and where reasonable comparison of data to the legacy application. Initial Training will be provided onsite on a train the trainer basis. Chorus will provide a technician to oversee the implementation period at no cost to the Council, Chorus can provide floor walkers on site during go-live at additional cost. Please refer to supplied rate card.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Following completion of a service termination request an exit plan will be agreed including data extract arrangements. Please note: Data is owned by the Council and that Council will maintain complete control of its data, unlike current Proprietary offerings.
End-of-contract process "Easy to Access" "Easy to Use" "Easy to Leave" is our plagiarised motto. We believe (Like one of our Partners UKCloud.com) in the modern world of Cloud delivery of software customers will have the freedom to leave and seek alternative software tools when they need to and will not be impeded by the software vendor. Chorus will provide all data formats and documentation required for a transition to alternative processing services at no cost, technical services will be provided if requested using our published rate card.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
API Yes
What users can and can't do using the API CTax.uk provide a template data format for loading legacy data, this is provided as in XML or Comma Delimited style.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customisation is limited to the setup of parameterised tables, including local discount schemes, geographical areas etc.

The general system processing cannot be customised by the end user, however, the processing calendar can be.

Scaling

Scaling
Independence of resources Multiple instances i.e. one instance per Council

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics types

CPU
Disk
Memory
Network
Number of active instances
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported using any industry standard data extraction tools. Please note CTax.uk uses an open source database platform, we do not regard our application data as propriety, therefore no restrictions or extortionate additional costs are levied when leaving the service.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability CTax.uk standard core hours are 9am-5pm, Monday to Friday (excluding UK Bank holidays). Access to the service during core hours will have an up-time availability of 99.99%
Approach to resilience Several options exist for resilience and security which are largely based upon cost. Further information on request.
Outage reporting Email alerts, Public dashboard.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access restrictions are normally maintained by utilising 2 factor authentication.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Security Policies are based around ISO27001 and are provided to all staff via a static intranet web site.

Any breaches of Security Policy are reported directly to the Board.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach CTax.uk incorporates the following policies for configuration and change management. (1) Documenting and maintaining the configuration baseline(s) applicable to the deployed system; (2) Effectively managing and tracking all system configuration and associated document changes, as well as the integrity, availability and maintainability of the system; (3) Effectively planning to ensure the ability to reverse a deployment or implementation; and (4) Effectively tracking all system changes made, including installation of patches, to hardware, software, firmware, and documentation, through development, approval, testing, and controlled implementation of changes delivered into production environments.
Vulnerability management type Supplier-defined controls
Vulnerability management approach CTax.uk uses the following Policies for vulnerability management: 1) Identify vulnerability sources 2) Triage vulnerabilities and assign urgencies 3) Remediate vulnerabilities 4 )Continually improve the vulnerability management process Information on potential threats are monitored using the twitter feed and weekly report from the National Cyber Security Centre (NCSC).
Protective monitoring type Supplier-defined controls
Protective monitoring approach CTax.uk uses policies gleaned from the UK public sector. The Protective Monitoring Policy shall be used to enable the appropriate protective monitoring controls to be put in place on all CTax.uk IT systems or services to: • Provide visibility and an understanding of how the systems and services are used. • Provide details of who is accessing data, particularly sensitive data. • Provide the ability to detect and investigate unlawful activity or security events. • Assist in making users accountable for their use of the IT systems or services. • Provide evidence of compliance with policy, standards, legislation and regulations.
Incident management type Supplier-defined controls
Incident management approach Incidents can be reported by the customer or technical staff through various means, i.e., phone, email, or a self service web interface. Incidents are managed using our incident management workflow process document (IMWPD) . A copy can be provided on request. The IMWPD describes how users should report incidents, what escalation procedures and time-frames exist. The IMWPD is based upon ITIL and industry best practice.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Scottish Wide Area Network (SWAN)

Pricing

Pricing
Price £0.29 to £0.50 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A test version of the system is available with approximately 75% of the potential functionality. Printing of bills and data updates are disabled. A limited time period of one week is normally applied.
Link to free trial On request

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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