CDS

Digizuite™ Digital Asset Management

Standalone DAM solution for Single source of all digital files in one central repository. Market leading integrations to Episerver and Sitecore CMS, Adobe Creative Cloud and Microsoft Office. Future and custom integrations through well documented API.

Features

  • Upload all file types to one central repository
  • Easy and intuitive UI/UX and mobile friendly
  • Efficient organization of assets by metadata, folders and collections
  • Strong and intuitive search by filters and advanced options
  • Related asset, preview and print for efficient daily usage
  • Editing (tag, zoom, crop, trim, annotate) and integration Adobe CC
  • DAM Workflows and asset lifecycle with Approval and Expiration
  • Collaboration and Sharing by comments, collections and publishing
  • Reporting through Microsoft PowerBI or similar BI tools.
  • Scalability and performance across numbers and sizes of assets

Benefits

  • Easy and secure digital asset management with one single repository
  • Easy archival, search, share and reuse of assets
  • Improved Brand governance by approval, expiration and repurpose
  • Facilitate high quality self-service around the clock
  • Reduced manual tasks by optimized processes and automatic workflows
  • Improved collaboration by versioning, comments and roll-back
  • Easy discovery and selection of assets for digital content creators
  • Enable compliance with licence rights to assets

Pricing

£23000 per licence per year

Service documents

G-Cloud 11

845694373570443

CDS

James Davis

0113 399 4076

james.davis@cds.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Standalone DAM and/or extension to Episerver and Sitecore CMS
Cloud deployment model Private cloud
Service constraints No. Maintenance plan subject to agreement with Customer.
System requirements
  • Option 1: Include Digizuite Cloud service in subscription
  • Option 2: Provice Microsoft Azure environment in accordance with instructions
  • Option 3: Provide onpremise environment in accordance with instructions

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Silver: Critical 4h, High 1d, Normal 3d
Gold: Critical 1h, High 4h, Normal 1d
CDS can liaise with Digizuite on your behalf, subject to a support and maintenance agreement. Standard CDS support from 9.00 to 5.00 Mon-Fri, extensions up to 24x7 available on request. Response times vary between 15 mins and 1 day, depending upon priority. For full details of response times, please refer to the service definition document.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Digiziute support options are
Silver: Critical 4h, High 1d, Normal 3d
Gold: Critical 1h, High 4h, Normal 1d

CDS augments this where required with broader service management services, subject to a CDS Support and Maintenance Agreement.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started CDS supports onboarding with discovery, audit, process design, user experience, configuration, technical integration.

Train-the-trainer training is provided as part of the onboarding project, and easy access to online documentation with ad hoc support.

In addition, CDS can provide creative services for the development of new digital assets, including brand design, artworking, copywriting and video production.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Upon customer request - most common is asset download and metadata export as XML file.

CDS provides additional Exit Planning and Management services upon request.
End-of-contract process Export of assets and metadata on agreed medium and format.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Some functionality is performed in a different way to accommodate e.g. touch screen (multiselect assets by checkmarking instead of dragging the "mouse")
API Yes
What users can and can't do using the API All Digizuite™ modules and connectors including the presentation layer is using the Digizuite™ API to connect with the DAM Center. So everything you can do in our products (Media Manager, DAM for Episerver/Sitecore etc.) can be achieved through the API.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Admins and/or supers users are trained to perform day to day customizations (metadata fields & values, user groups, etc.) and your preferred partner can be trained to perform configuration of the system. No custom code is needed as the system is highly configurable and the API allows for additions.

Scaling

Scaling
Independence of resources Private cloud deployment to ensure performance

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics are available to authorised users for Asset Statistics, Asset Usage, Asset details and sessions (who accessed what). This can be visualised using a 3rd party tool such as Microsoft PowerBI.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Digizuite A/S

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach XML export of metadata is the default option. Other options may be available upon request.
Data export formats Other
Other data export formats Asset file types and Metadata in XML format
Data import formats Other
Other data import formats Any file type

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability For Digizuite Managed Cloud, 99,9% uptime is guaranteed, however no service credits are provided.
Approach to resilience Digizuite Managed Cloud uses Azure Back-up, (30 days default retention) health monitoring and maintenance.

Options are available depending upon customer requirements, for high availability, Disaster Recovery, hot standby and restore from backups. Costs can be provided.
Outage reporting According to SLA, email alerts to responsible people or groups, and included in a monthly report.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Single Sign On or Username and password
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date On request
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CyberEssentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes GDPR

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach ITIL process with JIRA
Vulnerability management type Supplier-defined controls
Vulnerability management approach Provided by Microsoft Azure Security Center
Protective monitoring type Supplier-defined controls
Protective monitoring approach Provided by Microsoft Azure Security Center
Incident management type Supplier-defined controls
Incident management approach ITIL process with JIRA

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £23000 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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