Migration Monster

Migration Monster

Cloud Based Email Migration Tool for Microsoft Exchange and Office 365


  • Migrates Office 365 and MS Exchange email accounts
  • Web based portal for setup and management of your migrations
  • UK only based Data Centres
  • Uses AES encryption, so all mailbox passwords are safe
  • Source item count for easier migrating
  • Migrate between tenants on Office 365
  • Migration activity logs, usage reports, project mailbox reports
  • Exchange Web Service (EWS) utilised to migrate the mailbox content
  • Utilises webmail conncetivity on both source and destination


  • Easy to use interface
  • Manage Multiple migration projects
  • No special training required
  • Works for 1 to 1000s of mailboxes
  • Nothing to install, all cloud based
  • Streamlines Migrations


£4 to £6.50 per unit

Service documents

G-Cloud 10


Migration Monster

David Sturges

020 34113110


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • None
  • None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 hours, seven days a week
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Full Support is provided for use of our service. We may charge if additional assistance is required on issues not relating to our service or for consultancy work.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Easy to use interface. The site walks you through setting up your first job. You can also access our support and knowledge base.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Delete migration projects and all configuration and log file data is removed. We do not hold mailbox content at any time except for the subject field and location of failed or non-transferable items, to enable fault finding.
End-of-contract process No Contract, pay only for what you use.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Accessable on all web browsers and devices.
Accessibility testing None
Customisation available No


Independence of resources System is held on Microsoft Azure and will scale up to meet demand.


Service usage metrics Yes
Metrics types A summary of used and available migrations is held on the system for users.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Mailboxes are migrated between source and destination. No data is exported by the user.

Usernames and password of mailboxes can be imported by CSV file for the purpose of migrating them.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our services are hosted on Azure so we are reliant on their service availability which has been greater than 99.99% uptime in the case of the last year
Approach to resilience Hosted on MS Azure and utilising their failover and scaling technology.
Outage reporting Email alerts and will shortly be adding web portal notification bar.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels We use an encrypted web connection to access our portal together with user name and password authentication. To register for our service requires a valid email address.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We comply with the Security standard 27001 as we are familiar with the requirements but are in the process of completing ISO27001 certification with an external provider. We plan to be certified by the time G-Cloud goes live. Obviously we will not accept any G-Cloud business until we have the certification in place and will be open with this fact with any perspective clients.
Information security policies and processes We follow the policies based around the 27001 ISMS manual. All polices are published to our SharePoint website where they can be viewed by all. Emails are sent to staff members when changes are made and our staff joining procedures and annual reviews also reference our security policies so all staff are aware.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Currently there is only one individual making changes to our system so we currently diaries all changes within outlook but we will shortly be moving to an internal helpdesk system for managing system issues that includes configuration and change management. All changes to our systems are tested on a staging system before rolled out to our client base.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Warnings on potential threats are received from Microsoft/Azure and NCSC. The vulnerability is assessed and depending on its applicability to us and risk involved we will role out updates Immediately or over the next few days.
This process is currently managed by one individual but there is a planned role-out to a helpdesk system that includes the ability to manage vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We utilise Azure threat protection across our service elements. The Azure Dashboard is monitored throughout the day and will display threats if raised. Potential threats are assessed, logged and acted upon based on the assessed risk level with the highest priority being immediate.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We use FreshDesk for incident management. All incidents are logged within the system. We can provide Incident reports though this system

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £4 to £6.50 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full use of system. Limited by mailbox number. Usually 3 free.
Link to free trial https://www.migration-monster.co.uk/trial


Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑