Stream Networks Ltd

Cloud to Cloud Backup for Office 365

Barracuda Cloud-to-Cloud from Stream Networks enables a business to rest easy by ensuring Office 365 data is backed up to a secure and compliant environment. Accidental data deletion is the number one cause of data loss, ensure this data is not lost for eternity with our CLoud-to-Cloud backup solution.

Features

  • Backup Exchange, OneDrive and SharePoint
  • Fast and Easy recovery options
  • Powerful reporting and statistics
  • Audit Logging
  • Automated email alerts

Benefits

  • Esnrue all data is securely backed up
  • Help with compliance
  • Comprehensive, cost-effective and scalable protection

Pricing

£2.50 per user per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 4 3 7 8 1 8 4 0 9 8 3 0 8 5

Contact

Stream Networks Ltd

Ben Barry

01635884170

benb@stream-networks.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Office 365
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints None
System requirements Office 365

User support

User support
Email or online ticketing support Email or online ticketing
Support response times For email and ticket support we will respond to questions within four hours. However for emergency or major incidents (see SLA) we recommend that customer contact us by telephone where we will respond within 30 minutes.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Stream Networks can provide an array of support to customers. All customers will be assigned a dedicated Account/Project Manager upon on boarding with Stream Networks. What is deemed as standard Technical Support is defined in the Service Level Agreement. Outside of "Standard" support, the following options and charges apply: Onsite Technical Support is chargeable at £350.00 per half day / £700.00 per day. Remote Technical Support is chargeable at £65.00 per hour / £250.00 per half day / £500.00 per day
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Stream Networks can provide bespoke training agreements to cater for the needs of any organisation. As standard, all organisations will receive a handover document and user documentation guides where appropriate. Both onsite training and remote training options are available. All customers will be assigned a designated Account Manager who will serve as their primary point of contact throughout the duration of any agreement with Stream Networks.
Service documentation No
End-of-contract data extraction Data can be extracted in PST format -
End-of-contract process An end of contract process will be agreed between Stream Networks and customer upon notice of termination. Stream Networks will work with the customer to ensure they are happy

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
API No
Customisation available Yes
Description of customisation Users can determine the "dashboard" reports that they see.

Scaling

Scaling
Independence of resources Barracuda have designed the product to be a global solution with an infinite number of users from inception ensuring demand will never have any impact on performance.

Analytics

Analytics
Service usage metrics Yes
Metrics types User determined with the Cloud Control
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Barracuda

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach PST file
Data export formats
  • CSV
  • Other
Other data export formats PST
Data import formats
  • CSV
  • Other
Other data import formats
  • PNG
  • DOC
  • PDF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Unfortunately Barracuda do not offer SLA's
Approach to resilience Dual data-centre resilience
Outage reporting User internet portal, phone or via email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Different users will have different functionality which is dependent on their set role, during onboarding Stream Networks will gather a list of users and their roles and permissions they will need from a senior named contact within the customer organisation.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 British Asssessment Bureau
ISO 28000:2007 accreditation date 12/04/2018
What the ISO 28000:2007 doesn’t cover The service itself
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow information security policies and processes in accordance with our ISO27001:2013 accreditation.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available upon request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available upon request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available upon request
Incident management type Supplier-defined controls
Incident management approach Available upon request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.50 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full functionality - 1 month trial

Service documents

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