Stream Networks Ltd

Cloud to Cloud Backup for Office 365

Barracuda Cloud-to-Cloud from Stream Networks enables a business to rest easy by ensuring Office 365 data is backed up to a secure and compliant environment. Accidental data deletion is the number one cause of data loss, ensure this data is not lost for eternity with our CLoud-to-Cloud backup solution.

Features

  • Backup Exchange, OneDrive and SharePoint
  • Fast and Easy recovery options
  • Powerful reporting and statistics
  • Audit Logging
  • Automated email alerts

Benefits

  • Esnrue all data is securely backed up
  • Help with compliance
  • Comprehensive, cost-effective and scalable protection

Pricing

£2.50 per user per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 4 3 7 8 1 8 4 0 9 8 3 0 8 5

Contact

Stream Networks Ltd

Ben Barry

01635884170

benb@stream-networks.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Office 365
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
Office 365

User support

Email or online ticketing support
Email or online ticketing
Support response times
For email and ticket support we will respond to questions within four hours. However for emergency or major incidents (see SLA) we recommend that customer contact us by telephone where we will respond within 30 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Stream Networks can provide an array of support to customers. All customers will be assigned a dedicated Account/Project Manager upon on boarding with Stream Networks. What is deemed as standard Technical Support is defined in the Service Level Agreement. Outside of "Standard" support, the following options and charges apply: Onsite Technical Support is chargeable at £350.00 per half day / £700.00 per day. Remote Technical Support is chargeable at £65.00 per hour / £250.00 per half day / £500.00 per day
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Stream Networks can provide bespoke training agreements to cater for the needs of any organisation. As standard, all organisations will receive a handover document and user documentation guides where appropriate. Both onsite training and remote training options are available. All customers will be assigned a designated Account Manager who will serve as their primary point of contact throughout the duration of any agreement with Stream Networks.
Service documentation
No
End-of-contract data extraction
Data can be extracted in PST format -
End-of-contract process
An end of contract process will be agreed between Stream Networks and customer upon notice of termination. Stream Networks will work with the customer to ensure they are happy

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Users can determine the "dashboard" reports that they see.

Scaling

Independence of resources
Barracuda have designed the product to be a global solution with an infinite number of users from inception ensuring demand will never have any impact on performance.

Analytics

Service usage metrics
Yes
Metrics types
User determined with the Cloud Control
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Barracuda

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
PST file
Data export formats
  • CSV
  • Other
Other data export formats
PST
Data import formats
  • CSV
  • Other
Other data import formats
  • PNG
  • DOC
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Unfortunately Barracuda do not offer SLA's
Approach to resilience
Dual data-centre resilience
Outage reporting
User internet portal, phone or via email

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Different users will have different functionality which is dependent on their set role, during onboarding Stream Networks will gather a list of users and their roles and permissions they will need from a senior named contact within the customer organisation.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
British Asssessment Bureau
ISO 28000:2007 accreditation date
12/04/2018
What the ISO 28000:2007 doesn’t cover
The service itself
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow information security policies and processes in accordance with our ISO27001:2013 accreditation.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available upon request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available upon request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available upon request
Incident management type
Supplier-defined controls
Incident management approach
Available upon request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.50 per user per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full functionality - 1 month trial

Service documents

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