Mozaic-Services Limited

Atlassian Tooling Implementation

Supporting clients through implementation of Atlassian solutions, covering deployment of any variant of the Jira, Jira ServiceDesk and Confluence suite. Leveraging Mozaic's proven consulting methodology, understanding of digital operations and knowledge of the Atlassian suite, we assess your current use of the products and how these are integrated operationally.

Features

  • Access to skilled Atlassian tooling design, configuration and development resources.
  • Experience in leading complex systems and cloud projects.
  • Service Management and Cloud specialists.
  • Uses our best practice, proven, multi-supplier and Cloud management models.
  • Clarity on service design and data requirements supporting the processes.
  • Supports the acceptance of new ways of working (e.g. DevOps).
  • Use of Agile Scrum to drive pace and ownership.

Benefits

  • Delivery of an effective Atlassian solution in-line with your vision.
  • Uses industry and operational experience to ensure validity of design.
  • Rapid implementation using our design templates.
  • Supports build of an effective IT and Cloud delivery model.
  • Delivers well-defined financial, service, agility and customer satisfaction benefits.
  • Knowledge transfer to client personnel.
  • Avoids or eliminates unnecessary customisation.
  • Upgrades to latest software versions.

Pricing

£380 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 4 3 3 6 4 2 7 0 0 5 9 7 9 0

Contact

Mozaic-Services Limited Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net

Planning

Planning service
Yes
How the planning service works
Development of a comprehensive plan to implement your Atlassian solution is an integral element of this service.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Atlassian Suite of Products
  • Jira
  • Jira ServiceDesk
  • Confluence

Training

Training service provided
Yes
How the training service works
Mozaic are able to provide training for any aspects of your Atlassian Solution.
Training is tied to specific services
Yes
Services the training service works with
  • Atlassian Suite of Products
  • Jira
  • Jira ServiceDesk
  • Confluence

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Execution of the plan to implement your Atlassian product(s) is an integral element of this service.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • AWS
  • Microsoft Azure
  • Google Cloud Services
  • Private Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance and performance testing of your Atlassian Solution is included in our service.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Mozaic are able to support your Atlassian Solution on an ongoing basis, post implementation.

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Atlassian

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£380 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.