Field Dynamics

JRNI formerly BookingBug

JRNI is a hosted, Digital by Default online booking system for local government, higher education and healthcare. This corporate platform provides organisational wide booking and queuing capability for appointments, ticketed events and training courses. A modern self-service platform that simplifies complicated, high-volume booking requirements, while maximising staff and resource utilisation.

Features

  • Online self-service customer booking journey, website integrated, standard protocols
  • Powerful, mobile friendly admin interface for booking / check-in management
  • 24/7 availability with real time performance reporting
  • Accessibility: Design to WCAG 2.1 (Jun 10) AA standards
  • Configurable built in business rules giving customised user options
  • Booking notifications via customisable email and optional SMS communication
  • Centralised access to team calendars providing real-time appointment information
  • Two-way Outlook integration available to improve internal communications
  • Full API integration with third-party systems, including payment engines
  • Flexibility to leverage appointment allocation using geographical intelligence (GIS)

Benefits

  • Improved customer experience, with seamless, mobile friendly, accessible journeys
  • Increased uptake, by providing access across all contact channels
  • Customers control calendars and appointment responsibility, greatly improving satisfaction
  • Reduced calls and avoidable contact, freeing resource and administration
  • Rationalise systems with single platform for appointments, resources, events
  • Geographical logic keeps teams in same locality, increasing productivity
  • Structure, available packages and built-in platform integrations minimises costs
  • Built-in reporting and exportable data, providing improved data management
  • Automated communication with customers, via customisable email and SMS

Pricing

£3000 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

842934806772207

Field Dynamics

Field Dynamics

01212328050

info@field-dynamics.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Browser accessible
  • Browser up to date
  • Browser secure

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times We use reasonable endeavours to respond to emails during standard business hours Monday to Friday.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is provided between 9am – 5pm Monday to Friday.
‘How to’ video guides are available.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Approved customers are on-boarded through the creation of an account. Field Dynamics has a highly skilled configuration team who are able to assist with the initial setup and configuration of the system to meet the individual client needs. From this point the client will be able to alter those configurations themselves.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction It is the customer’s responsibility to download all collected data prior to the project completion. All booking and customer data can be extracted in a number of formats to ensure a safe and secure migration to any new systems being used.
End-of-contract process Off-boarding follows the publication of automated emails and then the closure of their account. All booking and customer data can be extracted in a number of formats to ensure a safe and secure migration to any new systems being used.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Adapted to tablet and smartphone formats.
API Yes
What users can and can't do using the API RESTful Hypermedia API's
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Field Dynamics has a highly skilled configuration team who are able to assist with the initial setup and configuration of the system to meet the individual client needs. From this point the client will be able to alter those configurations themselves.

Scaling

Scaling
Independence of resources Dedicated cloud service or auto scaling policies.

Analytics

Analytics
Service usage metrics Yes
Metrics types JRNI monitors availability from 3 locations; traditional server performance monitoring tools, hypervisor and load-balancer control panel systems ( via Amazon ) and external third-party availability monitoring packages. Other metrics are extracted from the system using report generation processes. We provide information on system uptime; Service Level Agreement metrics; security related metrics.
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold JRNI formerly BookingBug

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Each council has complete access as required to the database, extensive Web Services API’s and booking widgets, and interfaces are open and open source. All data is completely exportable, transferable and secure.
Data export formats
  • CSV
  • Other
Other data export formats JSON
Data import formats
  • CSV
  • Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The service will be available 99% of the time including Scheduled and Unscheduled maintenance. This excludes Unscheduled maintenance due to malicious attack.
Approach to resilience Available on request.
Outage reporting Available on request.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Limited users. Username and password.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • JRNI ISO27001 Certified
  • JRNI PCI:DSS Certified

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Follow ISO27001.
Information security policies and processes Follow ISO27001.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Service components continue to be tracked and reviewed monthly, with risk assessments on security impacts.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Servers are built and attached to configuration management systems before being tested and permitted to access data, or accessed by the internet. These systems apply security requirements, including remedial actions found during penetration tests. Monitoring and IDS systems monitor for vulnerable settings, and alert engineers. Weekly reviews of CVE vulnerabilities are performed. Staff subscribe to updates from core news sources. Security incidents and vulnerabilities are investigated by the ISM and Operations. Issues are dealt with on the associated threat. Key contact points exist with customers. Patches are deployed on a priority basis, critical patches being deployed as soon as possible.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach JRNI monitors availability from 3 locations; traditional server performance monitoring tools, hypervisor and load-balancer control panel systems ( via Amazon ) and external third-party availability packages. Real-time Intrusion Detection Systems are installed on all servers. Logs and activities are monitored at 3 levels - On-host, central in-environment, and BookingBug central log management locations. This allows for per-server IDS services. File integrity is ensured by the IDS system and server monitoring. Core files that are managed by central configuration management are monitored and reverted if changes are found. Alerts are directed to the Operations team, who operate an on-call 24/7/365 rota.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach JRNI responds to incidents based on the terms of the Master Service Agreement that is in place between JRNI and each customer. These terms are agreed as part of the contract process and defines the response process for 4 levels of incident, ranging from P1 (service inoperable) to P4. Incident reports are directed to the customer via an agreed process. This is usually passed between the JRNI Account Manager and a nominated representative at the customer. JRNI incorporates automation of issue resolution actions, where possible. Other issues have defined steps stored in an incident management wiki.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A 14 day free trial of one of three SME versions of the software available on request.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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