IT Lab Limited

Service and Solution Integration and Management

IT Lab will act as an agent of clients to provide federated service brokerage, technical integration, ITIL based process integration and business engagement; alongside having specialist skills and wide ranging capability in the delivery of support services, tooling, ticket management and user support for small organisations and large enterprises.

Features

  • Provide overarching management of cloud services and on premise services
  • Client specific dashboard and multi-supplier metrics
  • Cross functional and cross supplier reporting and management information
  • Support supplier selection and contracting with future suppliers
  • Business case assessment, review and development
  • Assessment, recommendation and implementation of applications, technologies and services
  • Migration and transition of services, both new and legacy systems
  • Change and transition planning and delivery

Benefits

  • Specialist support provider, invested in delivering high quality, tailored services
  • Cross service provider service management and multi supplier collaboration
  • Receive supplier agnostic management
  • Receive integrated management and service desk
  • Gain flexible service management and service desk support
  • Expert service brokerage, integration and management
  • Cross supplier tooling and ticket management

Pricing

£550 per person per day

Service documents

G-Cloud 9

842923605799051

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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