TalenTeam Limited

SAP SuccessFactors HCM Suite

TalenTeam is one of SAP SuccessFactors premier UK partners with a 100% focus on their market leading cloud based HCM solution. We are a Gold level Value Added Reseller with SAP recgnised expertise in talent solutions offering the full spectrum of products and related services.

Features

  • Covers all HR processes from hire to retire
  • Actionable intelligence thru real time reporting
  • Mobile ready
  • Automated processes
  • Aritifical Intelligence
  • Compliance to GDPR and UK legislation
  • Talent areas: Recruiting, Onboarding, Performance, Learning, Succession, Compensation

Benefits

  • Significantly improve the employee experience
  • Automation and machine learning to reduce administration
  • Increased employee satisfaction and engagement
  • Higher employee retention
  • Drive better business results
  • Integrated Talent Management
  • Secure SaaS/cloud solution

Pricing

£51 to £143 per person per year

Service documents

G-Cloud 11

842315759894472

TalenTeam Limited

Andrew Taylor

07766113299

ataylor@talenteam.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements
  • Desktop Browser, IE 11, Edge, Firefox, Chrome, Safari
  • Mobile Browser
  • Network bandwidth Recommended connection speed 300 - 400 kbit/s
  • Screen resolution XGA 1024x768 (high color) or higher

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Technical support is available 24/7/365 for Mission critical P1 & P2 issues.

For P3 & P4 issues support is avialable Monday to Friday 8 am to 6 pm (Local Time Zone), excluding local holidays .

P1 Response: within 1 hour
P2 Response: within 4 hours
P3 Response: within 1 business day
P4 Response: within 2 business days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Technical Support is provided by SAP and included in the annual subscription cost of the software which is resold by TalenTeam.

TalenTeam also offer an optional and enhanced support package at additional cost. With TalenTeam support a dedicated support account manager is assigned and typical use cases are small config changes, how to questions, new release overviews etc. Hours are purchased upfront and can be used as needed.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started SAP Training guides and support is made available through the SAP SuccessFactors user community.

TalenTeam provide specialist, onsite training for administrators with user documentation. We also have our own customer community to encourage networking and sharing of best practices.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted using the data export option via csv
End-of-contract process At the end of the contract unless otherwise notified by the customer within the cancellation period the contract will auto renew on an annual basis. There are no additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Currently SAP have more than 2,000 customers taking advantage of our mobile apps all over the world. In a multi-device, multi-screen world we think about mobile not just as a way to expand access to your most critical HR systems but also as an opportunity to enable people to work differently. We are so confident about the transformative power mobile HR can have in your organization that we want to make it really easy for customers like you to try, experiment, and see it for yourself.
API Yes
What users can and can't do using the API https://api.sap.com/
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation SuccessFactors is a SaaS offering that allows a lot of flexibility through configuration of the service. New objects can also be added as well as User Interface in order to build new business processes. (this is done via the extension center that allows to build Objects, rules, workflow and UI without coding). Extension through coding (not change of the Software but extension) via the SAP Cloud Platform which is an Platform as a Service completely integrated with SAP SuccessFactors

Scaling

Scaling
Independence of resources SAP SuccessFactors was designed and developed, from the outset, to be a highly scalable application. SuccessFactors also uses the concept of “PODS,” from a hardware perspective. A POD is a fault tolerant cluster of application & DB servers designed, as a scalable unit, to provide core processing and data storage services for fixed increment of customers.

Analytics

Analytics
Service usage metrics Yes
Metrics types Dashboards and reports are available within the customer community tools that details service up time and planned outages
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold SAP SuccessFactors

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach AES 256 bits encryption
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Reporting and Integration tools are available within the solution to allow admin users to export data down to field level or create data files that can be used for integration purposes
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% System Availability percentage during each Month
for productive versions

Credit 2% of Monthly Subscription Fees for each 1% below SLA,
not to exceed 100% of Monthly Subscription Fees
Approach to resilience This information is available upon request
Outage reporting Outages are reported using e-mail alerts as well as public dashboard available in the user community

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Via IP Filtering, 2 Factor Authentication. and other information can be provided on request
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 https://www.sap.com/uk/about/trust-center.html
ISO/IEC 27001 accreditation date https://www.sap.com/uk/about/trust-center.html
What the ISO/IEC 27001 doesn’t cover https://www.sap.com/uk/about/trust-center.html
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications https://www.sap.com/uk/about/trust-center/certification-compliance.html

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes This information can be provided upon request
Public information are our Data processing Agreement and Security policies available here: https://www.sap.com/corporate/en/company/security.html

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All processes and policies are defined following best industry standards.
Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £51 to £143 per person per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
Return to top ↑