MiTEQ LIMITED

Motionworks Proximity

Location solutions that not only automatically sense the location of your assets and inventory, help improve the safety of your people and streamline your business. Zebra MotionWorks™ arms you with actionable insights so you can optimize your business and keep an eye on your assets

Features

  • Real Time Asset Management products, tag and track assets
  • Location Services, management, messaging and navigation to asset
  • Mobile Device Management
  • Tagging and tracking solutions.
  • RFID Solutions
  • Bluetooth beacon and Ultra wide band solutions
  • People management dashboard
  • Secure communications over Wifi, including messaging and 2 way radio
  • Contact tracing , track time spent with others, Covid-19 related
  • Multi departmental solutions, single dashboard view

Benefits

  • View of all assets within your business
  • Manage the status, working, service, out of use
  • Create orders or jobs & send people to retrieve them
  • Set up secure networks, or use existing networks
  • Advise people who have been in contact with others securely
  • Single solution for all tag types used and managed
  • Voice over IP, group calling, group messaging solution
  • Management of all solutions within the single system
  • deployment, service status, all viewed here
  • add new solutions as you grow your business

Pricing

£20.00 to £35.00 a licence a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex.whiting@miteq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 4 2 2 0 2 9 5 3 3 7 5 5 9 2

Contact

MiTEQ LIMITED Alex Whiting
Telephone: 07442124436
Email: alex.whiting@miteq.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No constraints
System requirements
  • Rfid readers and devices
  • Bluetooth ports
  • Wireless network with Bluetooth capability (optional)
  • Android or iOS mobile devices
  • RFID gateway technology (can be supplied)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Level 1 - 4 hours
Level 2 - 8 hours
Level 3 - 24 hours
Weekends - 24 hours at the moment, although able to offer flexible solutions dependant on requirements
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Technical account manager and Sales Account Manager on hand at all times, customer services provided as well from the head office, this is all included in the service.

3 levels of support available outside of this, costs dependant on the level of service required
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Implementation services, training services and installation solutions, as well as ongoing support services for the life of the solution
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Yet to be defined
End-of-contract process
Licences will end, services will switch off and devices can be used by the customer for other applications

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All functions are available on both
Service interface
No
API
Yes
What users can and can't do using the API
For integration into existing systems, a full REST API is available as well as an event publisher that allows subscribers to transform outputs from each of the available streams and formats and send them into hundreds of possible backend and third party applications
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Applications can be configured to suit your needs, API's can be created to generate the right data from the mobile device

Scaling

Independence of resources
The service is large, the supplier has made commitments to service customers globally, this is a very scale-able product, with over 250,000 rugged mobile devices in the UK sold each year, this solution is supporting efforts across the globe, more information on size and shape of the cloud solutions available on request

Analytics

Service usage metrics
Yes
Metrics types
Info on who logged in,when, how long for, usage per day, details fo what was used, very thorough but secure information
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Zebra Technologies

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
Managed by a third party
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Go to the export options, select data and press export, comes out via an XML or CSV file
Data export formats
CSV
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The process for configuring the service level will need specific discussions, the solution comes with many options for data up time and support, including evenings and weekend.
Approach to resilience
Available on request
Outage reporting
Email alerts, text alerts, dashboards and calls from the supplier (us)

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Third party managed
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
It is all outsourced right now and we then provide solution's to customers that have been checked based on their requirements, we can support all instances and our supplier is already a government supplier.
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
This will need to be provided upon request as it can be specific to customers request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Third party managed
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Third party managed
Incident management type
Supplier-defined controls
Incident management approach
Third party managed

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20.00 to £35.00 a licence a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
All parts included

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex.whiting@miteq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.