Webarchitects Co-operative

Nextcloud Virtual Private Servers

Private and secure collaborative document sharing, contacts, calendar, peer to peer voice and video chat and many more optional services provided by the Nextcloud platform and associated application plugins.

Features

  • Secure file exchange, sync and share across all platforms
  • Peer-to-peer, encrypted, audio and video communication service
  • Contact and address book management and sharing for all platforms
  • Calender management and sharing across all platforms
  • Unlimited user and group account management

Benefits

  • Access you data from all your devices

Pricing

£50 to £245 per virtual machine per month

Service documents

G-Cloud 10

842093792783565

Webarchitects Co-operative

Chris Croome

0114 276 9709

support@webarchitects.coop

Service scope

Service scope
Service constraints Not that we are aware of.
System requirements Linux, Windows, iOS, OSX or other supported OS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We do our best to respond to all support requests and questions as quickly as possible. During the week, between 9am and 3pm we are available in the office and aim to respond within the hour, at other times we aim to respond within 24 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Group, private and private chatrooms are available, we use Internet Relay Chat (IRC), there is a web interface available at https://webchat.freenode.net/ in addition to the multiple client applications, see for example https://en.wikipedia.org/wiki/Comparison_of_Internet_Relay_Chat_clients
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels The included server support is for security updates only, this is included in the price and allows for 20 minutes per month.

Additional support is available for £60 per hour as required.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Support is available for Nextcloud configuration from us for £60 an hour, there is also free community support available at https://help.nextcloud.com/
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction We can provide access to a backup of the database and file system as required. If the client has opted to have SSH access to the server then they can obtain this data directly themselves.
End-of-contract process If our services are required to migrate the data to a Nextcloud server hosted elsewhere we would charge for our time to complete this task.

Using the service

Using the service
Web browser interface Yes
Using the web interface All management can be done using the web interface, adding accounts and groups, creating shared folders and calendars etc.
Web interface accessibility standard None or don’t know
How the web interface is accessible All functionality is available via web based forms.
Web interface accessibility testing None.
API Yes
What users can and can't do using the API WebDAV is the main api for file related operations, see https://docs.nextcloud.com/server/13/developer_manual/client_apis/WebDAV/index.html

OCS API endpoints are also available, see https://docs.nextcloud.com/server/13/developer_manual/client_apis/OCS/index.html
API automation tools Other
Other API automation tools WebDAV
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface SSH and sudo access is optionally available with a charge made for setup time (account creation and adding public key(s) to the server), occe this is setup the occ command line interface to Nextcloud is available, see https://docs.nextcloud.com/server/13/admin_manual/configuration_server/occ_command.html

Scaling

Scaling
Scaling available No
Independence of resources Each virtual server has dedicated disk space and memory, CPU resources and bandwidth are shared across multiple virtual servers.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach Our data centre provider has multiple physical access controls, preventing unauthorised physical access to systems.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up We backup the whole virtual server on a nightly basis
Backup controls There is no direct client access to backup configuration.
Datacentre setup Multiple datacentres
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide 24x7 services except for planned and agreed maintenance. If services are not meeting customer requirements we provide discounted services for the next billing cycle.
Approach to resilience Available on request
Outage reporting We report outages via

1. Public Status page
2. Client accessible system metrics.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Management access is only via encrypted channels, and uses secure cryptographic ssh keys to identify personnel.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO 27001 Lead auditor training

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach As a small organisation we are not standards certified, however our security practices are informed by the OWASP and UK G-Cloud best practices. Staff have formal qualifications in ISO27001 and Information Security.
Information security policies and processes Our information security policies are informed by OWASP, ISO27001 and UK G-Cloud best practices.
The policies are implemented into automation techniques, which ensures consistent deployment and policy compliance.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configurations are held in version control systems giving cryptographically secure history and change log, and ability to revert configuration in event of error.
Changes are peer reviewed by team before commiting.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats are assessed according to CVE score and it's applicability to our infrastructure.
Systems and software are maintained at vendor supported versions.
Patches are installed through vendor supported methods ( example Windows update, apt-get upgrade ) at scheduled times, after testing.
Information about potential threats is obtained from vendor distribution channels, mailing list and the general Internet community.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We continually monitor audit logs, and system utilisation metrics, giving baseline performance posture.
Systems that go outside of these heuristics generate alerts. For example, failed login count, excessive network or CPU utilisation, or possible malicious network traffic.
In the event of an alert being generated, systems are assessed for a root cause analysis. In the event of this being a compromise we use access and process controls to stop the compromise, whilst preserving data and log files in the event of they will be required.
Alerts are generated 24x7
Incident management type Supplier-defined controls
Incident management approach We have pre-defined processes for common events. Eg. Password compromise.

Users can report incidents via our support desk software

Incident reports will be provided via email should they be required.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used Opensource Xen
How shared infrastructure is kept separate Xen virtualisation provides each organisation an independent virtual operating system. Organisations processes and data are held in these separate virtual machines preventing unauthorised access on shared infrastructure

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £50 to £245 per virtual machine per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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