Telefonica UK Limited

Mobile Data Usage Management - MODA from O2

MODA ensures mobile data usage is managed in accordance with organisational policies, for individuals or groups, which are created through the admin portal and automatically applied to enrolled devices. Smartphones can increase the data an individual uses exponentially, MODA manages data usage costs without restricting critical BAU services.

Features

  • Data usage policies quickly created for individuals and groups.
  • Control access to internet sites and Apps by category
  • Zone control allows setting of different geographic specific usage policies
  • Device and data security with Locate, Lock and Wipe functionalities
  • Seamless integration with existing infrastructure and MDM solutions.
  • Comprehensive policy management and access control.
  • Cloud based management portal with detailed reporting
  • Clear user alerts with remediation recommendations

Benefits

  • Costs Control your mobile data costs by minimising data overages
  • Restrict non-compliant website access and manage data usage
  • Restrict access to non-compliant websites and services.
  • Scaleable - Deploy to all or part of you network.
  • SIM based solution, malicious sites blocked prior to acess.
  • Ease of use - Web based management tools
  • Market leading compatibility with a wide range of devices.
  • Insights Understand where your mobile data usage costs come from.
  • Extract - Reports can be viewed online or downloaded.

Pricing

£45.60 per user per year

Service documents

G-Cloud 9

841982930451424

Telefonica UK Limited

Neil Cruden

07872015506

g-cloud_framework@o2.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to "MODA will sit alongside any existing MDM deployment or as a standalone function as no on device App installation is required.
MODA requires the SIM card to be provisioned and an APN to be configured on the device in question for comprehensive implementation and management of data usage policies."
Cloud deployment model Hybrid cloud
Service constraints MODA only manages data and access over a mobile network.
MODA on iPhone's devices require multiple APN's to be installed MODA does not monitor iPhone Visual Voicemail and MMS data iPhone Personal Hotspot data transfer cannot be monitored
The end-user could change the device APN themselves
Data monitoring only possible when the MODA APN is implemented Some services may deliver international versions rather than UK versions
System requirements
  • MODA works on any device that has a SIM card
  • MODA works on any device that has a configurable APN
  • MODA is device agnostic

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA's dictate response time to be between 15mins for a Priority 1 issue and 1 business day for a Priory 4 issue.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels "Mobile Data Usage Management - MODA from O2 includes Helpdesk-to-Helpdesk support at a ""Break/Fix"" level.
Initial issue triage is to be conducted by the customer helpdesk prior to escalation to Asavie for MODA related issues. All Network and device issues will be handled by O2 or the supplier of these services."
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started "MODA requires the SIM cards to be provisioned, by the network operator, and the APN installed on the device, by the customer, to be operational.
Once the SIM is registered within the MODA Admin portal all traffic is then routed via the Asavie network to allow data monitoring to start. "
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers can download their data through the portal before their account is terminated. Once the account is terminated all customer data is deleted.
End-of-contract process Once the contract has been terminated, the customer account is removed from the system and their data is no longer available.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service MODA is a service designed to manage data usage through mobile devices, the Admin portal is available through any desktop device with an internet connection.
Accessibility standards None or don’t know
Description of accessibility "Once the SIM and device have been correctly provisioned the connection to the MODA service is automatically applied and the user of the device needs to undertake no further action.
The MODA administrator then applies the required organisational policies, which need to be communicated to all end-users."
Accessibility testing The MODA system is compliant with assistive technologies, assessments have been conducted in the US but no European tests have been undertaken so far.
API No
Customisation available Yes
Description of customisation MODA is a service that allows the end user to implement data usage policies that fit the requirement of their specific organisation on a very granular level.

Scaling

Scaling
Independence of resources Asavie's Passbridge software as a service infrastructure scales on demand and is continually monitored and scaled to ensure service continuity. New resources are added as demand dictates to ensure that users are not affected by the demand of other users.

Analytics

Analytics
Service usage metrics Yes
Metrics types The MODA portal provides metrics around the mobile data per account, per group, per zone and by device. For each it is possible to see total usage and usage broken down by type and usage to the top 10 internet domains.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Asavie Technology Ltd

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There is an option through the account portal to download data relevant to the customers account.
Data export formats CSV
Data import formats Other
Other data import formats Customers are unable to upload their own data

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network Private WAN service. MODA is protected through the utilisation of private network over private circuits

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience MODA has been designed and built to provide a highly resilient service with active & standby links. Each node involved in processing data is deployed with an automated switchover in case of node failure.
Outage reporting Automated alarms are reported to our 24x7 NOC and operations team. Service affecting outages (planned/unplanned) are reported to customers as per defined SLA.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to the MODA portal is based on a role profile that is determined by the Primary system Administrator defined during the on-boarding process.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation No
Security governance approach The system on which MODA has been built is designed for secure connectivity from the ground up, and security has the highest priority across all aspects of the service. An internal cross functional team meet regularly to address any security concerns.
Information security policies and processes MODA works under several internally defined policies, which will be rationalised in line with the ISO27001 certification that is currently underway.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The MODA configuration and change management processes are ITIL aligned
Vulnerability management type Supplier-defined controls
Vulnerability management approach MODA is aligned with ISO 27001 - daily, monthly controls against CVE released updates
Protective monitoring type Supplier-defined controls
Protective monitoring approach MODA employees a suite of pro-active real-time aware tools are constantly monitoring the service across all leves of the stack
Incident management type Supplier-defined controls
Incident management approach All MODA incident management processes are ITIL aligned

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £45.60 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Up to 10 users can get up to a 30 day trial, to test operational scope of the service.
Link to free trial Please contact O2 for more information on a MODA trial

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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