Samsara

Samsara for Fleets

Samsara is a leading fleet technology platform that deploys wireless sensors, giving customers complete visibility into their fleet operations. Samsara’s integrated platform combines plug-and-play hardware and scalable cloud-based software to empower manufacturers and fleets to boost operational efficiency, increase safety, simplify regulatory compliance, and enhance customer service.

Features

  • Real-time Telematics: Live vehicle location tracking, trip histories, geofence alerts
  • Trailer tracking: Theft detection, utilization reporting, cargo and temperature
  • Safety & Dash Cams: Distracted driving detection, in-cab voice coaching
  • Routing & Messaging: Route tracking, two-way messaging, historical performance analysis
  • Fleet Maintenance: Fault code monitoring, paperless DVIRs, usage-based maintenance
  • Wifi Hotspot:In-cab WiFi, Cellular data included
  • Remote Tachograph: Remote tacho downloads, centralized reporting and analysis
  • Reefer monitoring: Live temperature monitoring, two-way reefer control, historical logs
  • Reporting & Alerts: Fuel efficiency, vehicle health, activity, driver behavior
  • Documents: Centralise record-keeping with uploaded photos of PODs, receipts, etc.

Benefits

  • Real-time Telematics: Live vehicle location tracking, trip histories, geofence alerts
  • Trailer Tracking: Theft detection, utilization reporting, cargo and temperature
  • Safety & Dash Cams: Distracted driving detection, in-cab voice coaching
  • Routing & Messaging: Route tracking, two-way messaging, historical performance analysis
  • Fleet Maintenance: Fault code monitoring, paperless DVIRs, usage-based maintenance
  • Wifi Hotspot:In-cab WiFi, Cellular data included
  • Remote Tachograph: Remote tacho downloads, centralized reporting and analysis
  • Reefer monitoring: Live temperature monitoring, two-way reefer control, historical logs
  • Reporting & Alerts: Fuel efficiency, vehicle health, activity, driver behavior
  • Documents: Centralise record-keeping with uploaded photos of PODs, receipts, etc.

Pricing

£23.75 per licence per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 4 1 4 4 2 6 5 4 6 7 8 7 6 7

Contact

Samsara

Kelsey Flagg

+44 (0) 20 3965 2700

kelsey.flagg@samsara.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Cloud based service that requires a computer with internet access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Weekdays/ Weekends: First response sent within an hour.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels There is no additional cost for support. The support system is tiered 1-3. Samsara provides two different types of support representative, Customer Support Representative and Customer Support Engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onboarding support through a dedicated Customer Engagement Manager and also have extensive support documentation available through kb.samsara.com
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is consistently consumable via our API. However, a larger export can be requested via your Account Manager. All data is owned by the Customer.
End-of-contract process Specific actions are to be discussed with the Account Manager. All data is owned by the Customer.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The dashboard is accessible on any browser including workstation, laptops, or mobile browsers.
Service interface Yes
Description of service interface Samsara Dashboard - data stored in the cloud and accessible anywhere with Internet connection
Accessibility standards None or don’t know
Description of accessibility We support industry-standard accessibility tools available in browser software.
Accessibility testing N/A
API Yes
What users can and can't do using the API Samsara provides API endpoints for interacting with Samsara Cloud, so that you can build powerful applications and custom solutions with sensor data. Samsara has endpoints available to track and analyze sensors, vehicles, and entire fleets.

The Samsara Cloud API is a RESTful API accessed by an HTTP client such as wget or curl, or HTTP libraries of most modern programming languages including python, ruby, java. We use built-in HTTP features, like HTTP authentication and HTTP verbs, which are understood by off-the-shelf HTTP clients. We allow you to interact securely with our API from a client-side web application
Full list of API endpoints avialable at: www.samsara.com/api
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Yes, data can be extracted via APIs (more information found here: https://www.samsara.com/api). Within the dashboard UI itself most of the reports are exportable via CSV as well.

Scaling

Scaling
Independence of resources All of our cloud infrastructure utilizes Amazon Web Services (AWS). We utilize auto-scaling features in AWS.

Analytics

Analytics
Service usage metrics Yes
Metrics types We have a number of metrics reports available out of the box, including activity (mileage and drive time), fuel usage (MPG and idle time), time on site report (activity based on geofence), equipment (engine hours utilization), documents (driver submitted custom documents), safety report (driver score based on distance, events, time over speed limit, and seat belt use), dash cam pictures and video, facial recognition, compliance reports, inventory, dormancy, utilization, routes, alert incidents, and maintenance related (DVIR, fault codes, PM schedules), and more. Most reports can be customized to display data by region, function, or custom grouping via tags.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Customer data is stored using AWS's RDS & S3 services. Most data is encrypted, and all data is secure due to very high security standards of AWS data centers.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data can be extracted via APIs (more information found here: https://www.samsara.com/api). Within the dashboard UI itself most of the reports are exportable via CSV as well.
Data export formats
  • CSV
  • Other
Other data export formats API
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Samsara implements SSL (using AES 256) for communications between our vehicle gateway devices and the Samsara cloud. End users of our system use HTTPS to access the web interface.

Samsara gateways communicate exclusively over SSL-encrypted connections. Whether communicating over a cellular network or WiFI, all traffic is encrypted, preventing third parties from reading sensor data. Samsara automates gateway provisioning, eliminating the potential for man-in-the-middle attacks through configuration errors or invalid certificates.

Access to sensor data via the Samsara web application, mobile app, or API access are SSL-encrypted, securing data retrieval without depending on the integrity of local networks or VPNs.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Samsara implements SSL (using AES 256) for communications between our vehicle gateway devices and the Samsara cloud. End users of our system use HTTPS to access the web interface. Samsara gateways communicate exclusively over SSL-encrypted connections. Whether communicating over a cellular network or WiFI, all traffic is encrypted, preventing third parties from reading sensor data. Samsara automates gateway provisioning, eliminating the potential for man-in-the-middle attacks through configuration errors or invalid certificates. Access to sensor data via the Samsara web application, mobile app, or API access are SSL-encrypted, securing data retrieval without depending on the integrity of local networks or VPNs.

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% Uptime
Approach to resilience Samsara is designed for rapid failover in the event of a hardware failure or natural disaster. We deploy to multiple availability zones in AWS, which means if one fails, the service will still run in another (hot site). And Samsara sensors and gateways are equipped with on-board storage to save data locally in the event of a cloud service interruption, and will automatically upload buffered data upon service resumption.

Samsara’s service is a distributed system designed to spread computation and data across multiple physical servers. Every customer’s data is replicated across multiple servers and storage appliances, so that hardware failure will not compromise service availability or customer data. Networks are multi- homed across a number of providers to achieve Internet access diversity.

Systems and processes shall be designed to recover from a catastrophic failure in fifteen (15) minutes.
Outage reporting Via Email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels All access to sensitive information is provisioned based on role. All parties who come in contact with sensitive data are given basic security training and briefed on our security policies.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Ernst & Young
ISO/IEC 27001 accreditation date 11/12/2017, 03/12/2018
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Privacy Shield

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We consult industry standards such as ISO and OWASP. We are completing a SOC2 audit to be completed by EOY 2019

Team structure: Security Engineers report to the Head of Infrastructure, who reports to the VP of Engineering, who reports to our CTO.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Developer Practices: All code changes are QA tested before merged to production. All code changes are accompanies by detailed Pull Request information.

Continuous Integration: Our continuous integration tool, BuildKite (https://buildkite.com/), is a platform for running fast, secure, and scalable continuous integration (CI). CI is our main method of approach to Change Management, popular in most modern technical organizations.
Benefits:
o Easy to parallelize and add concurrency
o Automatically cancels builds for new PRs
o Autoscales
o Contains spot instances
o Catch problems early

Changelog: All major code changes and product releases are documented in a public facing changelog.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We passively monitor our application for vulnerabilities, using AWS CloudWatch, Datadog, and McAfee solutions. We triage threats and have incident response plans for different tiers of severity. In addition to our passive activity, we also actively QA test and review all code changes before they are accepted and merged to production.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We passively monitor our application for vulnerabilities, using AWS CloudWatch, Datadog, and McAfee solutions. We triage threats and have incident response plans for different tiers of severity. In addition to our passive activity, we also actively QA test and review all code changes before they are accepted and merged to production. We also undergo an annual penetration test via a 3rd party security firm.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We triage threats and have incident response plans for different tiers of severity, and train developers to be prepared when they are on-call for any breakages or vulnerabilities and have a process for escalation when needed. Users are encouraged to email security@samsara.com for any security concerns and vulnerability reports. Incident reports are released to the customer when the severity and reach of the vulnerability has direct impact on the customer's daily use of the platform.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £23.75 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 30-day free trial includes hardware and full access to software platform

Service documents

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