OLM Systems

Nalytics - Search Discovery and Analysis

Nalytics is a unique cloud solution for extracting knowledge from all of your unstructured data from any device. Nalytics helps individuals, teams and entire organisations access and analyse their data to enhance insight, drive innovation and deliver improvements. Cutting edge technology delivering powerful search, analytical and explorative capabilities.

Features

  • Precision Search across unstructured data from any source / format
  • Unified Information Access
  • Quick and easy to use
  • No software downloads
  • Power in the hands of end users
  • Level of search precision is second to none
  • Secure access
  • ISO accredited secure hosting
  • Data Preservation for legacy solutions
  • Word or Phrase redaction to protect Personally Identifiable Information (PII)

Benefits

  • Uncover the hidden value in your unstructured data
  • Better decision making through enhanced data visualisation
  • Improved efficiency with fast, accurate and precise searching
  • Improved effectiveness; ability to deep dive into your data
  • Language independence, works out-of-the-box with any textual data
  • Explore, discover and review across your unstructured material

Pricing

£30 to £90 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

841151622855434

OLM Systems

Aagna Trivedi

020 8973 1100

bidteam@olmgroup.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Redbox
Eclipse Early Help (OLM Case Management)
MyLife (OLM Citizen Engagement Portal)
BedFinder (OLM Resource/Bed Management Software)
Eclipse Troubled Families (OLM Case Management)
and any unnamed legacy solution that requires retiring or archival.
Cloud deployment model Private cloud
Service constraints We supply solutions that are flexible to meet our customer’s needs; we therefore place very few constraints on our customers. Maintenance arrangements for our customers are agreed on a case-by-case basis ensuring you have access to services when you need it.

In addition, we also make available a product roadmap that ensures you know the features that are coming out and when you can expect them.
System requirements IE 9, 10, 11, Edge, Safari, FireFox and Chrome

User support

User support
Email or online ticketing support Email or online ticketing
Support response times As per out stated SLA, response is within 2 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels We provide support levels to all customers through a defined statement in the Contract Agreement.
Our Support Levels cover 1st, 2nd and 3rd line support through our supported hours (contract dependent).
We enable customers to raise, escalate, respond to and manage all their own calls. Support levels cover; incidents and requests for support not covered by the support contract.
Support is included within our pricing.
Account Management is provided with frequent account reviews. Cloud Support Engineers are available.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding is a process of project discovery, planning and execution that ensures we can deliver a service that meets the needs of our clients. We support our clients with a range of training options including onsite class room and one-2-one training, online web training videos, online help documentation and visual aids (such as tool tips when you hover the cursor over a function) on screen to describe the function provided.
In addition we support our clients training needs with help over the phone. Our online support ticketing service includes a FAQ section allowing customer to lookup common questions related to training needs and be guided to the most appropriate training channel.
Service documentation Yes
Documentation formats Other
Other documentation formats Embedded Online Help which is printable as product documentation
End-of-contract data extraction The index is built from the source content which is returned to the client upon ending the contract. The source content may take the form of Documents (for example Microsoft Word or PDF) or Records from a database.
End-of-contract process The service end is in line with the stated contract end process. Please refer to the contract for a definition.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our solution is designed to be responsive to the device that the users is accessing the solution from. Our responsive website automatically changes to fit the device you're reading it on. Typically there have been four general screen sizes that our responsive design has been aimed at: the widescreen desktop monitor, the smaller desktop (or laptop), the tablet and the mobile phone. Functionality is not impacted by the device, mobile or desktop.
Accessibility standards WCAG 2.0 A
Accessibility testing We have undertaken usability testing with a broad spectrum of users to ensure that we can support assistive technology needs. In addition we provide an application service layer that allows clients to embed our capabilities within their own interface.
API Yes
What users can and can't do using the API Our API enables integration covering all levels of functionality which enables client server calls through a non vendor provided client application.
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The service can be embedded as an iFrame with a number of documented features and views. The service can be OEM'd into own or third party applications. The service has a number of documented configurable options to define customized search criteria and screens.

Scaling

Scaling
Independence of resources Each client instance is developed to be self contained; logically and/or physically independent of any other instance, and not impacted by the performance and maintenance of another clients instance. Client environments are not dependent upon one another.

Analytics

Analytics
Service usage metrics Yes
Metrics types Our approach is to provide BI in relation to Up time, Usage time, Performance of Search and metrics on the users.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Nalanda Technology Limited

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Stats for a data set or a set of results:
An Excel spreadsheet will be generated and opened in a separate window.
The spreadsheet can be updated and saved as any other Excel document.
Users defined notes:
Authorised Users can save and share notes which may include content from the solution. Notes are exported in MS Word format.
Data export formats
  • CSV
  • Other
Other data export formats MS Word
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Almost any machine readable content is supported by our parser
  • Word, PST, PDF, TXT, PPT
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability As part of our SLA we provide a high level of availability. The data within the service is an index of production data which can be re-indexed upon failure. The agreed SLA offers service credits for failure to meet the agreed standards as defined within the contract.
Approach to resilience This is available upon request.
Outage reporting Email alert notifications are provided to clients upon report or notification of an outage. We are working towards a management dashboard for monitoring and reporting of the hosting status.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Dedicated roles are provided for management functions which are restricted to key users within the solution and the support channel. Role Based Access Controls enable or disable a users ability to management information and management functions.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSi
ISO/IEC 27001 accreditation date 24/03/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes This is available upon request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We are fully ISO certified and these policies can be inspected as part of a client reviewing that information.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach This is available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We continually monitor third party information and news feeds for potential threats as well as our own management information logs. In addition we work closely with our hosting partners to ensure that we are always aware of threats to the services.
All incidents of potential compromise are put through our compromise triage process to assess the incident, the impact on services and the security of the solution.
Our response to incidents is dynamic and immediate to pass to our triage process.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All calls are recorded via our Support Portal. First Line Support analysts will review the calls and provide a timely resolution. Where a resolution cannot be delivered at this initial stage the incident will be transferred to one of our dedicated support teams who specialise in escalations from both the deployment and use perspectives.
Incidents are reported Online with Telephone support available.
Reports are automated and managed by dedicated Account Managers.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £30 to £90 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Included:
Full use of the service

Not Included:
Custom Data Integration or SSO services

Limitations:
Time limited to 30 days and data limit to 10GB

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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