CDS

Episerver Digital Experience Cloud DXC

Episerver Digital Experience Cloud (DXC) is a complete web content management platform, comprising powerful, market-leading software and high availability, scalable cloud hosting. DXC offers exceptional ease of use and connectivity with other cloud services and systems.

Features

  • Elastic scaling to support traffic peaks and bursts
  • Based on latest Microsoft cloud technology, Azure Web Apps
  • Optimal performance via a content delivery network (CDN)
  • Separate environments for integration/test, pre-production and production
  • Best-of-breed services from vendors via connectors and add-ons
  • 24x7x365 global operations for maintenance and support
  • Online reports for website and transaction performance
  • Proactive application monitoring and end-user experience monitoring
  • Data back-up and retention
  • DDOS mitigation

Benefits

  • SLA guarantee on DXC service availability
  • Unlimited number of Episerver websites
  • Unlimited number of CMS editors and administrators
  • Scaled packages available to suit your traffic and content needs
  • Includes Episerver Find enterprise search product
  • Lower total cost of ownership with a fully managed service
  • Single platform including commerce, CMS and campaign
  • UK's largest implementation partner
  • Episerver is rated as a leader on Gartner Magic Quadrant

Pricing

£48000 per instance per year

Service documents

Framework

G-Cloud 11

Service ID

8 3 9 3 2 4 6 6 1 0 8 8 2 9 6

Contact

CDS

James Davis

0113 399 4076

james.davis@cds.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Deployment is on public cloud
System requirements
  • Content editing requires IE11+, latest Firefox or Google Chrome
  • Development OS is Windows 10/8.1, Windows Server 2016/2012 R2/2012
  • Development tool required: Microsoft Visual Studio 2017/2015

User support

Email or online ticketing support
Email or online ticketing
Support response times
For Major Incidents (e.g. website unavailable): Initial response 30 mins; target resolution time: 2 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Episerver DXC includes 24x7x365 platform support (up to CMS application).
CDS provides 3rd line code support for your specific codebase, this is charged at standard rates based on an agreed time provision based on the scale and complexity of your website
Support available to third parties
Yes

Onboarding and offboarding

Getting started
CDS commissions the DXC service which provides the platform and tools we need to build your website. We undertake discovery, design and development processes appropriate to your requirements, through to full system testing. The approved solution is deployed to the production environment by Episerver.

CDS provides tutor-led, on-site training for editors and administrators, and template user guides. Episerver also provides certified training courses and online user documentation for the application.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
All documentation is available on Episerver World: http://world.episerver.com
End-of-contract data extraction
Through request to CDS or the Episerver Managed Service desk, a full back-up of the Episerver database and accompanying binary assets can be provided. CDS can provide additional Exit Planning and Management services upon request.
End-of-contract process
Subject to 90 days termination notice being provided, there is no additional cost for ending the contract after the original contract period. If the termination date requested is before the end of the contracted period, the remaining period must be paid for in order to terminate. CDS can provide Exit Planning and Management services to assist in the transition.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
Episerver's API enables all aspects of the system to be interacted with.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Episerver DXC can be fully customised to suit your individual website requirements, including presentation templates, authentication providers, site functionality and editing/management functionality. Customisation is through .NET languages and javascript, using Visual Studio. CDS is a Premium Episerver Partner that provides all customization services, from discovery and design through to content and SEO optimisation, available through our Cloud Service listing on G-Cloud.

Scaling

Independence of resources
Each DXC implementation runs as a single tenant solution with its own dedicated set of resources that scale using public cloud infrastructure.

Analytics

Service usage metrics
Yes
Metrics types
Service level metrics
CMS activity, e.g. pages published
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Episerver UK

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported directly from the database or an export can be run that downloads content as a compressed XML file.
Data export formats
Other
Other data export formats
XML as part of a standard Episerver export.
Data import formats
Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Availability is guaranteed at 99.7%, rising to 99.9% depending on package selected. Should this service level not be met, the customer has the right to obtain a reduction on the monthly fee for the affected service(s), corresponding to 10% of the monthly fee for each interval of 1 hour that the effective availability falls below the SLA for the affected service(s). The reduction is limited to the actual month when the agreed availability level has fallen short. This compensation shall be the Customer's sole remedy for interruption or delay in the Episerver DXC Services(s).
Approach to resilience
Episerver DXC is primarily based on Microsoft Azure services and utilise other cloud services. Full details of resiliency are available on request.
Outage reporting
Email alerts, public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access management is enforced at different levels in the DXC-S. Episerver's PaaS portal is used to administer and manage a client's DXC users. Only authorised Episerver users with set permissions are allowed to manage the service, this is controlled via AzureAD; stings are also hard coded in the portal. Client developers or partners are allowed to access the DXC integration environment only; users must be requested. Customer editors can authenticate with the DXC via their own chosen federated security if they wish, Episerver can also restrict access via set IP ranges if required.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
2018
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
CDS maintains a set of security policies aligned with our ISO27001 certification, we are also Cyber Essentials Plus certified. All staff are BPSS cleared at minimum and are briefed on the security policy at induction and ongoing compliance supported by an internal learning management system.

Episerver maintains its own ISMS for DXC which is aligned to ISO27001, which is included in new starter training for all employees and supported by their learning management system.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Episerver development follows an iterative development lifecycle regarding code changes. Episerver performs web vulnerability scans that look for the OWASP top 10 vulnerabilities and use the OWASP references as a guide during development. Episerver has a review process for all changes/releases to the software (weekly), restricted to select publishers (who have been trained against Episerver's ISMS). Microsoft Azure teams follow a formal Security Development Life-Cycle process for their services which Episerver DXC consumes. More information is available on www.microsoft.com/en-us/sdl and www.episerver.com/legal/episerver-dxc-service-level-agreement
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
DXC-S uses a web application firewall (WAF) to stop attacks at the network edge, protecting your website from common threats and specialised attacks before they reach your service. Microsoft is also protected by an active Intrusion Detection/Protection system which detects threats. Microsoft regularly penetration tests the underlying infrastructure of DXC. The DXC is also subject to regular pen tests conducted by customers and partners. If a threat is detected these are given Episerver's highest service priority and escalation. Microsoft is responsible for patch management.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
DXC-S offers centralised monitoring and analysis systems that provide continuous visibility and timely alerts to the teams who manage the service. Triggers and thresholds are set, benchmarked against typical consumption or behaviour on your website. If unanticipated performance behaviour is detected, the service desk is alerted to analyse further. Security incidents receive the highest priority and customers are notified at the earliest opportunity.
Incident management type
Supplier-defined controls
Incident management approach
Incident reports are generated for all P1 and P2 indicents describing the issue, root cause analysis and corrective and preventative actions which were taken. Customer support contacts are notified once a support ticket has been generated.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£48000 per instance per year
Discount for educational organisations
No
Free trial available
No

Service documents

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