Microland Ltd

User Entity Behavior Analytics

Creating Visibility, Dashboard and Reports on anomalous activities in your network by user and applications.

Features

  • Potential Threats and Anomalous patterns detection
  • Centralized Dashboard for Enterprise Security Analysis
  • Visibility on User & Network Behavior
  • Visibility on every user, application and device
  • Suspicious Activity Detection
  • Privilege Activity Monitoring
  • Network Performance Analysis
  • User Context Dashboard
  • O365 and other Cloud Application Analytics

Benefits

  • Threats & Anomalous security patterns detection in real-time
  • Centralized Dashboard with drill down to transaction detail
  • Baselining for user and network behavior
  • Analytics on user activities on cloud applications
  • Raise alerts and alarms in realtime for access violations/threats

Pricing

£4 per user per month

  • Free trial available

Service documents

G-Cloud 10

839269734798456

Microland Ltd

Nagaraja Kini

+44 -7725257954

nagarajakg@microland.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to User Entity Behavioural Analytics - UEBA
IDM/AM/PIM  - Identity and Access  & Privilege  Management
Security Information & Event Management  - SIEM
Cloud deployment model Hybrid cloud
Service constraints No
System requirements It is cloud based

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Ticket response is based on priority of the event/incident/request. 15 minutes is the minimum commitment for Priority 1 incidents on a 24*7 service coverage. Responses for other Priorities will vary from 30 minutes to 4 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide Silver, Gold and Platinum level of support. This is based on support coverage of Silver 8x5, Gold 16x5, Platinum 24x7. Microland provides a designated Account Manager and a Service Delivery Manager for service governance.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Users can start using the service after security assessment.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats Videos
End-of-contract data extraction At the end of contract, the logs are transferred to the users.
End-of-contract process At the end of contract, the logs are transferred to the users.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The Service is a SaaS based product which can be accessed through web URL.
Accessibility testing Yes, the same is done at Testing and Production stage.
API Yes
What users can and can't do using the API Sending Logs, Sending Alarms, Sending Asset Context, Ticketing, Notifications, Pulling Reports, Vulnerabilities Updates, Integration with other security tools like IPS, Vulnerability Scanner, Patch Management, Triggering Action
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The services can be customised using the Editor Tool.

Scaling

Scaling
Independence of resources It has got auto-scaling feature.

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of Users
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold LTS Secure

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Database Level Encryption
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The logs are available in the Logger which can be easily exported.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee 99.95% availability.
Approach to resilience Our solution is based on multi-tenant architecture and running on multiple availability zones.
Outage reporting Any outage/alert is reported through monitoring tools.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication IAM/IDM/PIM
Access restrictions in management interfaces and support channels Role based access control
Access restriction testing frequency At least every 6 months
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI India which is accredited to ANAB issued the certificate
ISO/IEC 27001 accreditation date 11/12/2016
What the ISO/IEC 27001 doesn’t cover Any services that does not fall under the category of “managed annuity services” are not covered.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO/IEC 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have Change Management Process in place and all changes are done as per that, where change type is defined and CR for every change is raised.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have VAPT process in place. It is done for all business applications by a third party organisation. This is done on a quarterly basis and the reports are published for the same. All vulnerabilities found in primary round are fixed before final round of the tests and reports.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have implemented multiple monitoring tools and basis the same, all findings are published by the dedicated team with action taken on daily basis.
Incident management type Supplier-defined controls
Incident management approach We as an organisation follow Incident Reporting Policy, wherein we cover the complete management of any incident.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We can share a link and credentials to our demo instance.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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