Symatrix Ltd

Symatrix Oracle HCM Managed Services: Cloud & E-Business

Our Oracle HCM Managed Services for Cloud and E-Business is delivered from our UK service centre. The service is ISO27001 accredited for information security and is underpinned by ITIL best practice. Our HCM Managed Services are tailored to companies with 1,000 to over 20,000 employees.

Features

  • Cloud readiness & adoption service providing business transformation capability
  • Process reviews and improvement to maximise adoption
  • Hosting services for E-Business delivering security and control
  • Largest HCM Cloud/E-Business dedicated UK based/onshore support team
  • Release and test management to support your Cloud/E-Business optimisation
  • Environment/Pod management services to optimise your Oracle investment
  • Fully managed payroll underpinned by Oracle HCM Cloud and E-Business
  • ISO27001 accredited for data security underpinned by ITIL best practice
  • SC and DV cleared experienced consultants
  • Oracle Platinum Partner with CEI accreditation

Benefits

  • Process improvement reduces complexity to improve operational efficiency/outcomes
  • Proven approach underpinned by industry leading best practice (ISO/ITIL)
  • Maximise investment by guiding you through optimisation of new functionality
  • Support underpinned by ITIL best practice for continuous improvement
  • Managed payroll accuracy of 99.75+%
  • Unparalleled Cloud/E-Business payroll experience generating 250,000 payslips per year
  • A fully managed/outsourced payroll service on Oracle Cloud/E-Business
  • Experienced, accredited Oracle Cloud/E-Business training services
  • Benefit from our knowledge, one of Oracle's largest payroll users
  • Confidence with the highest standards of data security with ISO27001

Pricing

£350 to £1850 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

8 3 9 0 4 3 7 6 3 9 2 5 1 8 6

Contact

Symatrix Ltd

Richard Dutton

07825369346

richard.dutton@symatrix.com

Planning

Planning service
Yes
How the planning service works
Over years of delivering Oracle HCM Managed Services: Cloud & E-Business, Symatrix has taken customers through over 65 new releases, resolved over 8000 issues, performed over 3,500 days of change requests and delivered 150 training days. Symatrix offers comprehensive services from the planning of quarterly updates to environment managements to testing and change requests. The teams within our Manchester service centre work seamlessly to ensure our customers Cloud/E-Business platform is expertly managed. This enables customers to focus on their day to day business activities.

We undertake an initial “base build” of the application using information gathered from the high level design and then proceed into a series of clarification workshops and further build cycles which allow the Client to review the build completed to date, provide further detail for subsequent build cycles and form key knowledge transfer opportunities.

We provide knowledge transfer of the data migration process and the templates and tools that Symatrix can provide and produce a systems map to identify all integration points required.

The Symatrix Project Manager will work with the Client to ensure all management strategy documents, project plan, risks and issues log and governance model are set up and in place for the project.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Oracle HCM Cloud and E-Business
  • Oracle ERP Cloud and E-Business
  • Oracle E-Business Hosting Service
  • Oracle HCM Cloud and E-Business Managed Payroll Service
  • Oracle Cloud Quarterly Update Cadence
  • Oracle Year End Planning
  • HR Transformation
  • Planning for Testing as a Service to adopt new functionality
  • Environment Management
  • Oracle Cloud Optimisation

Training

Training service provided
Yes
How the training service works
Symatrix has a wealth of experience in providing training and user adoption services in the Public Sector, covering the whole suite of Oracle HCM Cloud and E-Business. At Symatrix we recognise that training at all staff levels is critical to the success of a project and the business. We deliver both generic and bespoke training. Our training services include; Training Needs Analysis, input into Training Plan, deliver generic training, deliver bespoke training tailored for your configuration, conduct knowledge transfer sessions, train the trainer or end user, training can be delivered to Groups or 1:1.

The benefits of this service include; Generic training /demonstrations to increase user awareness of the functionality available including, bespoke training provided reflects actual business process and configuration implemented, bespoke training reflects the roles (Business Specialists, Managers, Employees) and implemented environments thus improving adoption and enhancing productivity, training can be delivered to Groups, 1:1 or in knowledge based sessions training courses which can be delivered on-site classroom, live remote training, video on demand and supporting customised documentation.
In our experience, our training has helped improve end user adoption of HCM Cloud and E-Business, plus upskilling can also lead to transferring between services levels.
Training is tied to specific services
Yes
Services the training service works with
  • Oracle HCM Cloud and E-Business
  • Oracle ERP Cloud and E-Business
  • Oracle E-Business Hosting Service
  • Oracle HCM Cloud and E-Business Managed Payroll Service

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our Oracle HCM Managed Service is available to all Oracle clients whether implemented by Symatrix or another Oracle Partner. Symatrix has a proven model for on-boarding new customers who have been implemented by third parties. This on-boarding process includes a short period of due diligence, including a review of the configuration and the documentation, a walk through for the customer team of our Managed Services manual and document templates (e.g. test reports, impact assessments etc.).
Once the Managed Service is live, there are Quarterly service reviews supported by data to ensure that the customer is optimising their investment by gaining the maximum value that the product and service can bring.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Oracle HCM Cloud and E-Business
  • Oracle ERP Cloud and E-Business
  • Oracle E-Business Hosting Service
  • Oracle HCM Cloud and E-Business Managed Payroll Service
  • Oracle Cloud Quarterly Update Cadence
  • Oracle Year End Planning
  • HR Transformation
  • Planning for Testing as a Service to adopt new functionality
  • Environment Management
  • Oracle Cloud Optimisation

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Symatrix provides quality assurance. In the HCM E-Business ecosystem we do provide performance testing where we are also providing the Hosting Service and in the Cloud ecosystem the performance testing is delivered by Oracle HCM Cloud Services

The Symatrix Managed Service is ISO27001 accredited for information security and is underpinned by ITIL best practice.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
In addition to the standard Oracle Support Services, Symatrix provide additional support covering Functional, Technical, and Environment Management services across Oracle HCM Cloud.
The support teams are based in Manchester and are HR professionals, consultants or ex-Oracle super users and have a minimum of 5 years’ experience.
The service is underpinned by contractual SLA’s and ITIL best practice process and covers both a reactive resolution management of all issues from “how do I….?” queries to complex integration and bug fixing,regular service reviews are held to review performance and MI analysis. Our support service includes: Functional support including ‘how do I?’ queries, technical support including ‘how do I?’ queries, manage Oracle service requests, regular service reviews
Additionally, we can also offer Environment Management services. Environment Management services cover use of environment, who has or needs access and when do they need access and planning new releases. The benefits of this service include, experienced support team, ability to ask ‘how do I’ questions, contractual SLA’s, ITIL best practice processes, single point of contact for Cloud and E-Business queries and escalation within Oracle if required. Customers have a choice of the service level required.

Service scope

Service constraints
Oracle HCM Cloud and E-Business

User support

Email or online ticketing support
Email or online ticketing
Support response times
Symatrix has contractual SLA’s based on the severity of the issue being logged.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
In accordance with the ITIL framework, Symatrix provide first line support (basic/common assistance); second line support for more complex tasks; and third line support for external services or highly technology-specific issues for Managed Services. Symatrix provide a full managed support service for operations and this ranges from simple first line questions on 'How do I?' through to a fully managed outsourced payroll service. The support covers technical, functional and operational account management.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ORACLE

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£350 to £1850 per person per day
Discount for educational organisations
Yes

Service documents

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