Landmark Information Group Ltd

Landmark Cloud Hosting

Secure, scalable and resilient private, public and hybrid cloud services for all of your operational IT Services. Operating out of twin UK data centres, and optionally utilising public and hybrid cloud offerings. Supported by comprehensive service management, monitoring and security controls.
Our highly available private cloud supports numerous government services.

Features

  • Enterprise Private Cloud
  • Twin UK TIA943 Tier 3+ data centre environments
  • Microsoft Azure ExpressRoute enables Hybrid Cloud functionality
  • Fully compliant with CESG security principles and Cyber Essentials Plus
  • Full service management, ITILv3 and 4 practitioners
  • Full Monitoring Suite, MI and BI Reporting
  • Secure ring-fencing – Software and hardware defined network
  • No single points of failure, geo-redundancy configurable services
  • Multiple concurrent WAN & telco connections and inbuilt bandwidth burst
  • Full support, Service Desk based on ITILv3 best practices

Benefits

  • Reliable, secure, resilient, high performance platform
  • Configurable and scalable to meet your individual needs
  • ISO9001:2008, ISO27001:2013, ISO14001:2004, Cyber Essentials Plus and ITIL standards
  • Full monitoring - platform usage, MI and BI dashboards
  • Relieves you of the burden of managing infrastructure
  • “Always on” platform operated to SLAs and KPIs
  • Open standard architecture
  • Rigorous authentication and access controls (IAM)
  • Responsive and rapid customer support
  • Combine our support, software and data services for complete solutions

Pricing

£70 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

8 3 8 3 3 5 1 5 5 9 9 2 5 3 2

Contact

Landmark Information Group Ltd

Paul Morris

03300 366375

Paul.Morris@Landmark.co.uk

Service scope

Service constraints
None
System requirements
  • Windows or LINUX based
  • Internet facing

User support

Email or online ticketing support
Email or online ticketing
Support response times
According to Priority:
P1 - No Service 2 hour resolution; P2 - High Impact - 4 hour resolution; P3 - Low impact - 24 business hours resolution; P4 - No impact - 72 business hours fix This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate. Weekend support and/or extended hours support available on request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
P1 - No Service 2 hour resolution;
P2 - High Impact - 4 hour resolution;
P3 - Low impact - 24 business hours resolution;
P4 - No impact - 72 business hours fix
This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Through a delivery manager, supported by appropriate documentation and training on specific issues as defined at contract inception.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data can be extracted by the users' software or exported by Landmark
End-of-contract process
Discussion with the customer on exit or continuation. Additional services may be negotiated, on request, and as per quotation.

Using the service

Web browser interface
No
API
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
This is for Sysadmin use only

Scaling

Scaling available
No
Independence of resources
Resource Pools, segregated networking, and/or separate hardware
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Other
Other metrics
Anything that can be monitored via the standard vcenter software
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Data
  • Virtual Machines
  • Databases
Backup controls
Backups are centrally controlled
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Cloud platform is Internet facing with multiple Firewall controls. All traffic is encrypted.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service availability standard is 99.5% . This is guaranteed by Service Level Agreements underpinned by a service credit regime, agreed at contract inception.
Approach to resilience
Active-Active or Active-Passive capability via multiple geographically diverse data centres. All components within the data centre are deployed in at least an N+1 configuration
Outage reporting
PRTG monitors all components and reports outages or degradation to the support teams, via email, NOC and text alerts as required

Identity and authentication

User authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Authentication is in line with customer requirements on any of the methods listed above
Access restrictions in management interfaces and support channels
All management and support interfaces can only be accessed by Landmark staff through a separate management cluster and authentication system
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
06/02/2017
What the ISO/IEC 27001 doesn’t cover
Our ISO27001:2013 covers all items related to the service
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Personal, Physical, Information, Communications, Access Control, Compliance and Business Continuity. All policies are embedded within our ISO accreditations, which are followed, implemented and enforced by all staff

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All assets are tracked and monitored throughout their lifecycle for performance, reliability and effectiveness.
All configuration and change is governed by our ISO27001:2013 information and security controls.
The primary objective of the process is to ensure the integrity of the live service assets are protected whilst at the same time responding to changing business needs. Changes being delivered in a timely fashion to the appropriate levels of quality and risk.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All potential threats are identified under our ISO27001:2013 and Cyber Essentials Plus security controls. Emergency patches are applied within 24 hours; others within 5 days of approval.
QualysGuard and Kenna provide the back-bone of our Vulnerablity Management design and associated processes.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All potential threats are identified under our ISO27001:2013 and Cyber Essentials Plus security controls and associated end-point monitoring. Emergency responses are applied within 24 hours.
Conforms to GPG13, utilising ELK stack across infrastructure and application tiers together with AlienVault Ossim and internal processes and procedures
Incident management type
Supplier-defined controls
Incident management approach
Incidents progress through a life-cycle based on the standard ITIL model as follows:
1. Notification, Categorisation and Prioritisation
2. Investigation and Diagnosis
3. Recovery and Resolution
4. Closure
All reported incidents are managed by our support desk. Incident reports and their resolutions are disseminated internally and directly to our clients.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
VMWARE resource pools and virtual Firewall technology to apply controls at a VM level

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Our data centres (remote from our head office location) conform to EU standards as stated. For example, our S. Wales datacentre has its own private connection to the Super Grid via an on-site primary substation, supplying 90MW with future capacity for 180MW. It’s clean, from 100% renewable sources, ultra-reliable and powerful enough to run a city. All centres comprise environmentally efficient cooling and insulation regimes, and pursue up-to-date procurement policies to ensure they use the most energy efficient hardware technology together with responsible disposal of redundant equipment.

Pricing

Price
£70 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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