Landmark Cloud Hosting
Secure, scalable and resilient private, public and hybrid cloud services for all of your operational IT Services. Operating out of twin UK data centres, and optionally utilising public and hybrid cloud offerings. Supported by comprehensive service management, monitoring and security controls.
Our highly available private cloud supports numerous government services.
Features
- Enterprise Private Cloud
- Twin UK TIA943 Tier 3+ data centre environments
- Microsoft Azure ExpressRoute enables Hybrid Cloud functionality
- Fully compliant with CESG security principles and Cyber Essentials Plus
- Full service management, ITILv3 and 4 practitioners
- Full Monitoring Suite, MI and BI Reporting
- Secure ring-fencing – Software and hardware defined network
- No single points of failure, geo-redundancy configurable services
- Multiple concurrent WAN & telco connections and inbuilt bandwidth burst
- Full support, Service Desk based on ITILv3 best practices
Benefits
- Reliable, secure, resilient, high performance platform
- Configurable and scalable to meet your individual needs
- ISO9001:2008, ISO27001:2013, ISO14001:2004, Cyber Essentials Plus and ITIL standards
- Full monitoring - platform usage, MI and BI dashboards
- Relieves you of the burden of managing infrastructure
- “Always on” platform operated to SLAs and KPIs
- Open standard architecture
- Rigorous authentication and access controls (IAM)
- Responsive and rapid customer support
- Combine our support, software and data services for complete solutions
Pricing
£70 a unit a month
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
8 3 8 3 3 5 1 5 5 9 9 2 5 3 2
Contact
Landmark Information Group Ltd
Richard Wiles
Telephone: 03300 366000
Email: Bids@Landmark.co.uk
Service scope
- Service constraints
- None
- System requirements
-
- Windows or LINUX based
- Internet facing
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
According to Priority:
P1 - No Service 2 hour resolution; P2 - High Impact - 4 hour resolution; P3 - Low impact - 24 business hours resolution; P4 - No impact - 72 business hours fix This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate. Weekend support and/or extended hours support available on request. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
P1 - No Service 2 hour resolution;
P2 - High Impact - 4 hour resolution;
P3 - Low impact - 24 business hours resolution;
P4 - No impact - 72 business hours fix
This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Through a delivery manager, supported by appropriate documentation and training on specific issues as defined at contract inception.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- Data can be extracted by the users' software or exported by Landmark
- End-of-contract process
- Discussion with the customer on exit or continuation. Additional services may be negotiated, on request, and as per quotation.
Using the service
- Web browser interface
- No
- API
- No
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- Using the command line interface
- This is for Sysadmin use only
Scaling
- Scaling available
- No
- Independence of resources
- Resource Pools, segregated networking, and/or separate hardware
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- Memory
- Network
- Other
- Other metrics
- Anything that can be monitored via the standard vcenter software
- Reporting types
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Data
- Virtual Machines
- Databases
- Backup controls
- Backups are centrally controlled
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Supplier controls the whole backup schedule
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- Cloud platform is Internet facing with multiple Firewall controls. All traffic is encrypted.
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Service availability standard is 99.5% . This is guaranteed by Service Level Agreements underpinned by a service credit regime, agreed at contract inception.
- Approach to resilience
- Active-Active or Active-Passive capability via multiple geographically diverse data centres. All components within the data centre are deployed in at least an N+1 configuration
- Outage reporting
- PRTG monitors all components and reports outages or degradation to the support teams, via email, NOC and text alerts as required
Identity and authentication
- User authentication
-
- Dedicated link (for example VPN)
- Username or password
- Other
- Other user authentication
- Authentication is in line with customer requirements on any of the methods listed above
- Access restrictions in management interfaces and support channels
- All management and support interfaces can only be accessed by Landmark staff through a separate management cluster and authentication system
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 06/02/2017
- What the ISO/IEC 27001 doesn’t cover
- Our ISO27001:2013 covers all items related to the service
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials Plus
- Information security policies and processes
- Personal, Physical, Information, Communications, Access Control, Compliance and Business Continuity. All policies are embedded within our ISO accreditations, which are followed, implemented and enforced by all staff
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
All assets are tracked and monitored throughout their lifecycle for performance, reliability and effectiveness.
All configuration and change is governed by our ISO27001:2013 information and security controls.
The primary objective of the process is to ensure the integrity of the live service assets are protected whilst at the same time responding to changing business needs. Changes being delivered in a timely fashion to the appropriate levels of quality and risk. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
All potential threats are identified under our ISO27001:2013 and Cyber Essentials Plus security controls. Emergency patches are applied within 24 hours; others within 5 days of approval.
QualysGuard and Kenna provide the back-bone of our Vulnerablity Management design and associated processes. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
All potential threats are identified under our ISO27001:2013 and Cyber Essentials Plus security controls and associated end-point monitoring. Emergency responses are applied within 24 hours.
Conforms to GPG13, utilising ELK stack across infrastructure and application tiers together with AlienVault Ossim and internal processes and procedures - Incident management type
- Supplier-defined controls
- Incident management approach
-
Incidents progress through a life-cycle based on the standard ITIL model as follows:
1. Notification, Categorisation and Prioritisation
2. Investigation and Diagnosis
3. Recovery and Resolution
4. Closure
All reported incidents are managed by our support desk. Incident reports and their resolutions are disseminated internally and directly to our clients.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- VMware
- How shared infrastructure is kept separate
- VMWARE resource pools and virtual Firewall technology to apply controls at a VM level
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- Our data centres (remote from our head office location) conform to EU standards as stated. For example, our S. Wales datacentre has its own private connection to the Super Grid via an on-site primary substation, supplying 90MW with future capacity for 180MW. It’s clean, from 100% renewable sources, ultra-reliable and powerful enough to run a city. All centres comprise environmentally efficient cooling and insulation regimes, and pursue up-to-date procurement policies to ensure they use the most energy efficient hardware technology together with responsible disposal of redundant equipment.
Pricing
- Price
- £70 a unit a month
- Discount for educational organisations
- No
- Free trial available
- No