bibliotheca Limited

open+ access, open+ count, open+ reserve

OPEN+ ACCESS: libraries can extended opening hours in unstaffed mode, using software to control schedules for door access (via LMS link) and control library hardware (lights, kiosks)
OPEN+ COUNT: standalone software sets/displays patron occupancy on internal/external screens
OPEN+ RESERVE: standalone library visit slot booking software - embedded in library website

Features

  • ACCESS: Controls Access
  • ACCESS: Monitors Activity
  • ACCESS: Manages Devices,
  • ACCESS:Broadcast Messages
  • ACCESS: Schedule opening times
  • COUNT: measures and displays patron occupancy (people flow)
  • COUNT: reporting dashboards
  • RESERVE: can combine booking and walk up numbers
  • RESERVE: advanced library visit bookings and phone booking option
  • COUNT AND RESERVE - both standalone solutions

Benefits

  • ACCESS: No reliance on staff to open/close the library
  • ACCESS: Events are recorded together with video footage
  • ACCESS: PCs and kiosks are automatically started and shutdown
  • ACCESS: voice messages communicate with Library users
  • ACCESS: Flexible opening hours to suit the public
  • COUNT: Accurate footfall data so can staff at busy times
  • COUNT: Correlate count data for patron insights
  • RESERVE: phone booking allows slots for vulnerable patrons
  • RESERVE: can be used for advanced booking of library space
  • RESERVE: can use for event registration

Pricing

£10,000 to £25,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders-uk@bibliotheca.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 3 7 3 7 7 3 7 3 2 8 5 9 9 9

Contact

bibliotheca Limited Ben Sullivan
Telephone: 0161 498 1140
Email: tenders-uk@bibliotheca.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
The open+ access solution designed for patrons and not staff access control.
System requirements
  • Internet Access: 1 mbit
  • Windows 7 or newer to run
  • Administration software: .Net 4.6 Processor 1 GHz or faster
  • Administration software: RAM Min: 1GB (32-bit) or 2 GB (64-bit)
  • Administration software: Harddisk: 500MB
  • Administration software: GPU: DirectX 9 or newer
  • Administration software:Screen: 1366 x 768 (preferred) 800x600 (min)
  • Electronic door locks
  • Network with PoE support for cameras

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours for email and online
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Remote access is available 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday (excludes Bank Holidays). We have specialist open+ access software technicians

We will attend site on the next business day Monday to Friday when an onsite visit is required by a field engineer for hardware issues (reported before 3.30pm previous day).
Support available to third parties
No

Onboarding and offboarding

Getting started
The service involves on-site hardware and software installation. The system is always provided as a turn-key solution.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Customers will be offered a copy of data with personal and/or statistic information (not settings). All other data will be deleted from the server.
End-of-contract process
At the end of a contract,all customer data will be deleted from the server. This service is included as part of the contract cost.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
The Administration Program is only for Library Staff. Within the application they can administrate all settings and see logfiles and surveillance recordings.

The only patron facing interface is the PIN pad door entry panel
Accessibility standards
None or don’t know
Description of accessibility
Open+ integrates with the LMS to authenticate the patron access request. If both the library ID and PIN code are valid, then the access door to the library unlocks electronically allowing the patron to access the library.

If either the library ID or PIN code is invalid (or if the patron has been placed on a ‘blocked patron’ list), the access door will remain locked and a message will be displayed on the screen.
Accessibility testing
Patron facing interfaces are optimised.
The Door Entry Panel is designed to be easy to use. 2D barcode scanner (if used) is scanning from the bottom making it easy to reach from a wheel chair (installation is considerate of DDA). The 7” LED backlit screen displays messages, providing simple, clear instructions with the option for patrons to select their preferred onscreen language. The tactile telephone style numerical keypad includes a raised bump on the number 5 button to assist visually impaired patrons to orientate the keyboard and easily enter a PIN, should the library service chose to implement this additional level of security.Pin-pad complies with :
http://www.ecbs.org/keyboard-layout-for-atm-and-pos-pin-entry-devices/keyboard-layout.html which is used by Nordic countries guidelines
API
No
Customisation available
No

Scaling

Independence of resources
The open+ solution is easy to scale since the load is very flat. Most users generate very little traffic.

Analytics

Service usage metrics
Yes
Metrics types
The administration system also allows a statistical insight into the branches number of visitors based on number, gender, age and time of day. The statistics is illustrated by data and graphs in a given period, which may be spread over days, weeks, months or years.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported from the administration program
Data export formats
CSV
Data import formats
Other
Other data import formats
No data import

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
We only allow outgoing traffic from Library Controller to Open Library Server. Connection is TLS encrypted.
Data protection within supplier network
Other
Other protection within supplier network
SSL encryption

Availability and resilience

Guaranteed availability
The solutions are available 24/7 and we work to extended support and maintenance hours for which SLA's which are available on request. There are no refunds based on availability of the solution
Approach to resilience
This information is available on request
Outage reporting
Open+ system failures will be managed via the support and maintenance agreement to the agreed Service Level Agreements.
Any network failures would be recorded in the open+ log files

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Username or password
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Industry Best practice
Information security policies and processes
Internal based policies

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Bibliotheca has a change control review process as well as a commercial Software Configuration Management and Operations ticketing workflow system to govern all changes to our service
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Bibliotheca actively scans its service assets for vulnerabilities on a regular basis. Depending on the rated severity of a potential vulnerability bibliotheca responds accordingly and follows its change control process to eliminate or quarantine the vulnerability
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Bibliotheca actively scans its service assets for compromises on a regular basis. bibliotheca responds accordingly and follows its change control process to eliminate or quarantine the potential compromise.
Incident management type
Supplier-defined controls
Incident management approach
In the event of an operational security incident that impacts our customers/users accounts or information, bibliotheca will notify the impacted users and provide them a report of the impact and any additional steps to follow

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£10,000 to £25,000 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders-uk@bibliotheca.com. Tell them what format you need. It will help if you say what assistive technology you use.