W3Partnership Limited

W3Partnership nJAMS Business Process Monitor

nJAMS is a non-invasive process-oriented tool which focuses on the business side of your mission-critical processes. IT issues are managed in the context and scope of business processes so businesses departments can understand and manage the impact of errors and warnings.

Features

  • Realtime reporting
  • Real time process insights, visibility in realtime
  • Full text search
  • Role based access to data
  • Web UI interface
  • High degree of optional customisation
  • End to end visibility of business processes
  • Monitoring and alerting of SLA's
  • Prebuilt for Tibco, Mulesoft, SAP and other software vendors
  • JAVA sdk

Benefits

  • Shorter time to error resolution
  • Identify and fix process breakdowns in realtime
  • Customisation of dashboards and reporting

Pricing

£53 to £1600 per unit per month

  • Free trial available

Service documents

G-Cloud 9

837159339795508

W3Partnership Limited

Hunmbal Khan

08458685041

hunmbal.khan@w3partnership.com

Service scope

Service scope
Service constraints No specific service contraints
System requirements
  • 10mb network connectivity
  • Webrowser access with IE, Chrome, Firefox

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Average response time is 4 hours 24x7x365
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels TBC
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Standard training classes, onsite training and workshops to provide user support. Online documentation and manuals available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The users can use the API and command line interface to extract all there data at the end of the contract. No limitations in place.
End-of-contract process All end of contract activites are included in the original contract

Using the service

Using the service
Web browser interface Yes
Using the web interface All features provided by the product are available through a web interface. Users can make changes using web UI and different levels of users are customisation.
No limitations to users and admistrators
Web interface accessibility standard None or don’t know
How the web interface is accessible Not accessible
Web interface accessibility testing Not relevant
API Yes
What users can and can't do using the API API provides full accessibility to the nJAMS platform.
No limitations
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • Puppet
  • Other
Other API automation tools
  • Jenkins
  • Maven
  • Ant
  • Shell scripting
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • Other
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Full access to the nJAMS platform no limitations

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Every tenant has there own isolated environment.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Integration Matters Ltd

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Databases
  • Virtual machines
Backup controls Users do not need to specify backups as the service is monitoring.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network VPC, Vlan.

Availability and resilience

Availability and resilience
Guaranteed availability %99.9 comes at no extra cost. Higher levels of availability are negociable.
Approach to resilience Available on Request
Outage reporting Public dashboard and email reports

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Role based access control enforced on every interaction with this system.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details are kept on CM database. Available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach OWASP database. Penetration test and security tests. Patches are deployed weekly
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Network intrusion detection is a the main source of spotting potential compromises. Contact via support to our customer and immediately respond to the incident
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Clients would reports incidents by the support page and raise tickets. We provide all reports to customer on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider AWS ec2
How shared infrastructure is kept separate Amazon standard polices EC2

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £53 to £1600 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 3 month limited trial is available.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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