The Virtual Forge

Cleancar

CleanCar is a web based portal utilising a GPS device that is designed to track vehicle usage to help users decide on which economical 'green' vehicle best suits their needs. Tailored to gain insight into both individuals and fleet usage.

Features

  • GPS tracking
  • Graphical display

Benefits

  • Eco-friendly

Pricing

£100 to £1000 per unit

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

8 3 6 9 6 8 0 2 1 4 5 7 0 3 6

Contact

The Virtual Forge

The VF Team

+44 (0) 207 078 8855

info@thevirtualforge.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
AWS
Cloud deployment model
Public cloud
Service constraints
Service designed around client requirements, uptime is guaranteed at 99% allowing time for maintenance or unplanned outages. Support is limited to P1 critical issues out of hours only. In hours support 9am to 5pm Monday to Friday
System requirements
  • Latest version of Chrome
  • Latest version of IE
  • Latest version of Safari
  • Latest version of Firefox

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times P1 - Critical - 2 hours P2 - High - 4 hours P3 - Medium - 8 hours P4 - Low - 24 hours UK hours 8am - 9pm. Out of hours support for P1 only.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Priority levels set out below. Clients can opt to have support out of hours for premium level, however this is for P1 only. Priority 1 / Urgent Service down; unusable by all parties, Priority 2 / High Major problem; system is functioning but severely affecting all parties. Priority 2 problems may be fixed with a workaround. If a workaround is provided, the priority level may be downgraded to Priority 3. Priority 3 / Medium Minor problem; system is functioning and workaround is available. One or some parties affected, Priority 3 parties may be resolved with a fix or workaround. Priority 4 / Low Minor problem; system functioning or only issue affecting one party. General questions or queries relating to the service or new products.
Support available to third parties
No

Onboarding and offboarding

Getting started
Online documentation and email support. Any issues are raised via our Helpdesk
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
A report is manually sent to each user after completion.
End-of-contract process
The user will return their GPS device and receive a report of usage.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Each user has an independent device which has no effect on other users. The AWS portal hosting is scalable to meet the requirements of large traffic demand. Auto-scaling in place for further instances if pre-agreed thresholds are exceeded.

Analytics

Service usage metrics
Yes
Metrics types
Users can view journeys that are logged by the GPS device on their personal portal.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is viewable on the CleanCar portal. A PDF can be exported at any point, and they are manually sent a fully usage report at the end of their trial period.
Data export formats
Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Use infrastructure assuring 99.9% uptime
Approach to resilience
Available on request
Outage reporting
Public dashboard Email alerts Text messages

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Users are invited by a fleet manager and once registered they are approved.
Access restrictions in management interfaces and support channels
Multiple levels of access rights
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
.
ISO/IEC 27001 accreditation date
August 2018
What the ISO/IEC 27001 doesn’t cover
.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Company Information Security Policy must be signed by all employees, and is updated regularly. CTO – The company’s Chief Technology Officer is responsible for corporate-wide IS system planning, implementation, and execution. Information Security Manager – The IS Manager is responsible for the company-wide datacenter and network infrastructures. DevOps Engineers – The DevOps Engineers are responsible for all enterprise business systems. Internal Users -- All members of the the company User Community are required to familiarize themselves with the policies outlined in the The Company Employee and Contractor IS Policies document.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
-
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
-
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
-
Incident management type
Supplier-defined controls
Incident management approach
-

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£100 to £1000 per unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

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