Dreamtek (TA The Virtual Forge)

Cleancar

CleanCar is a web based portal utilising a GPS device that is designed to track vehicle usage to help users decide on which economical 'green' vehicle best suits their needs. Tailored to gain insight into both individuals and fleet usage.

Features

  • GPS tracking
  • Graphical display

Benefits

  • Eco-friendly

Pricing

£100 to £1000 per unit

  • Education pricing available

Service documents

G-Cloud 11

836968021457036

Dreamtek (TA The Virtual Forge)

Garrett Doyle

07595116625

Garrett.Doyle@thevirtualforge.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to AWS
Cloud deployment model Public cloud
Service constraints Service designed around client requirements, uptime is guaranteed at 99% allowing time for maintenance or unplanned outages. Support is limited to P1 critical issues out of hours only. In hours support 9am to 5pm Monday to Friday
System requirements
  • Latest version of Chrome
  • Latest version of IE
  • Latest version of Safari
  • Latest version of Firefox

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times P1 - Critical - 2 hours P2 - High - 4 hours P3 - Medium - 8 hours P4 - Low - 24 hours UK hours 8am - 9pm. Out of hours support for P1 only.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support No
Support levels Priority levels set out below. Clients can opt to have support out of hours for premium level, however this is for P1 only. Priority 1 / Urgent Service down; unusable by all parties, Priority 2 / High Major problem; system is functioning but severely affecting all parties. Priority 2 problems may be fixed with a workaround. If a workaround is provided, the priority level may be downgraded to Priority 3. Priority 3 / Medium Minor problem; system is functioning and workaround is available. One or some parties affected, Priority 3 parties may be resolved with a fix or workaround. Priority 4 / Low Minor problem; system functioning or only issue affecting one party. General questions or queries relating to the service or new products.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online documentation and email support. Any issues are raised via our Helpdesk
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction A report is manually sent to each user after completion.
End-of-contract process The user will return their GPS device and receive a report of usage.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
API No
Customisation available No

Scaling

Scaling
Independence of resources Each user has an independent device which has no effect on other users. The AWS portal hosting is scalable to meet the requirements of large traffic demand. Auto-scaling in place for further instances if pre-agreed thresholds are exceeded.

Analytics

Analytics
Service usage metrics Yes
Metrics types Users can view journeys that are logged by the GPS device on their personal portal.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data is viewable on the CleanCar portal. A PDF can be exported at any point, and they are manually sent a fully usage report at the end of their trial period.
Data export formats Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Use infrastructure assuring 99.9% uptime
Approach to resilience Available on request
Outage reporting Public dashboard Email alerts Text messages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Users are invited by a fleet manager and once registered they are approved.
Access restrictions in management interfaces and support channels Multiple levels of access rights
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 .
ISO/IEC 27001 accreditation date August 2018
What the ISO/IEC 27001 doesn’t cover .
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Company Information Security Policy must be signed by all employees, and is updated regularly. CTO – The company’s Chief Technology Officer is responsible for corporate-wide IS system planning, implementation, and execution. Information Security Manager – The IS Manager is responsible for the company-wide datacenter and network infrastructures. DevOps Engineers – The DevOps Engineers are responsible for all enterprise business systems. Internal Users -- All members of the the company User Community are required to familiarize themselves with the policies outlined in the The Company Employee and Contractor IS Policies document.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach -
Vulnerability management type Supplier-defined controls
Vulnerability management approach -
Protective monitoring type Supplier-defined controls
Protective monitoring approach -
Incident management type Supplier-defined controls
Incident management approach -

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100 to £1000 per unit
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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