Speech-i Ltd.

Digital4Democracy

Digital4Democracy is a cloud based platform for the digitalization of Public Administration reporting activities it is based on Automatic speech recognition & Digital technologies enabling a new generation of verbalization services. More than 500 Public Administration are using the platform worldwide

Features

  • Real-time or batch Automatic Speech Recognition
  • Archiving indexing and search of audio/video files synchronised with text
  • Additional functionalities such as clipping and alerting
  • Audio & Video Streaming
  • Automatic video indexing word by word
  • Transcription
  • Realtime reporting with automatic speech recognition
  • Subtitling
  • Audio video storage with indexing
  • Multimedia pdf: a pdf with synchronised audio and text

Benefits

  • simplify and automate the reporting workflow in Public Sector
  • Time saving, Increased productivity, increased empoyees satisfaction, cost reduction
  • Customizable reporting process for any Public Administration
  • Supporting different language models, Acoustic Models, accents
  • Reduce the time to deliver for verbalization of the meetings
  • Workforce automation and optimization of the resources
  • Automatic Speech Recognition to reduce time and improve accuracy
  • Archiving and indexing solution for better access to content
  • Accessibility and Transparency
  • Enabling the digital transformation

Pricing

£0.0015 to £2 per unit per minute

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

8 3 6 6 1 4 5 7 4 3 3 6 3 3 1

Contact

Speech-i Ltd.

Enrico Giannotti

+44 753 888 1973

e.giannotti@speech-i.com

Service scope

Service constraints
No major constraints
System requirements
Workstations must be MS Windows based with MS Word

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA can vary from real time to deferred support if Real-time 24x7 extra cost could be applied, no additional cost for working days office hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The SLA is based on priorities and time to respond for incident and requests, with escalation plans for incident.

Rather than give standard SLA that eventually won’t meet the customers' requirement we prefer that our support teams, local and remote, will define with the customer the priorities and the time to respond to incident and request.

When a ticket is raised with our helpdesk, a priority is assigned according to the urgency and impact of the support case.

Urgency: The urgency level is determined depending on how much functionality is
Urgency Definition

High Total/severe loss of business functionality, complete section/department affected, potential major clinical risk.

Medium Partial loss of business functionality.

Low Minor issue that does not impact business functionality.
Impact: The impact level is determined depending on the number of customers

Urgency Definition

High Whole organisation, trust, site or multiple sites; single large/multiple business units impacted.

Medium Group of users or one site affected.
Low One user affected.

The combination of impact and urgency will determine the priority.

In general, once a priority has been assigned to a case a target response, update frequency and resolution will be set to ensure we provide the best service possible.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide on-site and/or remote training online. We provide a full set of documentation, we are available for onsite consulting prior the acquisition
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
If on-premises all the data are already with the customers, if on the cloud and we provide archiving we will define the most suitable method to return the data to the customer
End-of-contract process
There is a license terms expiration and all the access to the platform will be deactivated unless differently agreed with the customer

Using the service

Web browser interface
Yes
Using the web interface
The web interface is related to the usage of the Digital4Democracy platform.

All the ASR/reporting activities can be monitored through a Web interface and the assigned user can modify the status of the assignment of each tasks.

Also the activities related to interaction with the Digital4Democracy platform are alle Web based.

Security levels and users assignments can give specific rights of intervention on the platform.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
TT
Web interface accessibility testing
Tt
API
Yes
What users can and can't do using the API
We provide Web Socket API's or Restful API's to exchange data between the customer platform and the Digital4Democracy Platform
API automation tools
Other
API documentation
Yes
API documentation formats
Other
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Every users have own environment which it can work.
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Cedat85 Srl

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual machines
  • Databases
  • Containers
Backup controls
We've a script that at the end of operations provide a logs.
In case the backup process failed it sends a notification.
Datacentre setup
Single datacentre
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
- Power e Cooling Datacenter (PDC) 99.8%

- Datacenter e Rete Backbone (SDC) 99.5%

- Accesso a Internet (BI) 99%
Approach to resilience
It's available on request
Outage reporting
Through email alerts

Identity and authentication

User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Depends on platform, every user has own roles, so the system administrator define where it can access.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
IMQ
ISO/IEC 27001 accreditation date
19/04/2019
What the ISO/IEC 27001 doesn’t cover
The certification covers the full process managed by Digital4Democracy
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We've just receive a issue and through a platform manage that issue with different level priority.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Actually not defined
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We've a unique platform that collect every log ( not all) and define which action to do. Afterwards we classify the threat and create a rules for mitigating that one.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We've a monitoring system that sends a several alert on services or hosts or other stuff. Afterwards fix the problem, with different priority/SLA.
Incident management type
Undisclosed
Incident management approach
The Users create a issue on a platform and a first level support defines the priority of incident and after send a email or calls a specific Business Unit.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
We've a lot enviroments separated to software tier that sharing a unique infrastructure

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£0.0015 to £2 per unit per minute
Discount for educational organisations
Yes
Free trial available
No

Service documents

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