Computacenter (UK) Ltd

Computacenter - Check Point Cloudguard SaaS

Computacenter provides CloudGuard SaaS enables Zero-Day threat protection within SaaS environments. It offers the same Check Point protections without the need for additional on premise gateways via use of the API, this ensures that emails, attachments and data are processed by all Check Point software blades.

Features

  • Identity Protection - Prevent Account Takeovers
  • Zero-Day Threat Protection within SaaS environments/mailboxes
  • DLP ensures sensitive data isn’t leaked through SaaS application
  • Provides extra layer of data encryption within SaaS storage solutions
  • End-to-End Coverage, consistent policies between mobile, cloud and on premise
  • Synced policies and unified management across gateways, endpoints, and cloud
  • Quarantine area for release of documents, emails, or attachments
  • Many commonly used SaaS apps supported

Benefits

  • Prevents attacks on enterprise SaaS applications, within minutes’ deployment
  • Prevent malware and zero-day threats from getting into SaaS apps
  • Blocks cybercriminals from taking over employee SaaS accounts with ID-Guard
  • Protects organisations by blocking sensitive data sharing and forcing encryption
  • Provides full security coverage with synced policies and unified management

Pricing

£1.44 per user per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 3 6 4 8 7 2 9 9 8 9 5 3 0 9

Contact

Computacenter (UK) Ltd

Karen Baldock

+44 (0) 1707 631000

government@computacenter.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
" Standard Support Customers have an SLA of 4h for Severity 2,3,4 Questions and 30 Minutes for Severity 1 Questions.
Premium support customers have an SLA of 4h for sev 3-4, 2h for sev 2, and 30 mins for sev 1.
Elite support customers have an SLA for 4h for Sev 3-4, 30 mins for Sev 1-2. "
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Customers can log into Check Point Web Chat via www.checkpoint.com, Then they would click support, support center and the underneath "Get Help" select Live Chat.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Check Point Standard Support: SLA 9x5 Business Day. Response Time Severity 1: 30 Minutes, Severity 2,3,4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Check Point Premium Support: SLA 7 x 24 Every Day. Response Time Severity 1: 30 Minutes, Severity 2,2 Hours and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Check Point Elite Support: SLA 7 x 24 Every Day. On Site Engineer for Critcal SRs Response Time Severity 1: 30 Minutes, Severity 2 30 minutes and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Check Point Diamond Support: SLA 7 x 24 Every Day. Designated Diamond Engineer Response Time Severity 1: 30 Minutes, Severity 2,3,4 based on level of support(Standard, Premium or Elite. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once purchased an admin and admin email must be nominated for initial providing of the link and account creation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
It cannot be extracted, it is securely erased
End-of-contract process
We securely erase your domain and restrict access to your portal, the encrypted portion of the cloud drives is unencrypted and opened back up. The original SaaS solution returns to normal.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Same look and feel however interface has not been scaled for mobile device
Service interface
Yes
Description of service interface
CloudGuard Saas is accessed through a web user interface: https://portal.checkpoint.com/signin. From this webUI, you can view events, policies (and configure), analytics and all of the configuration options for CloudGuard SaaS.
Accessibility standards
None or don’t know
Description of accessibility
The web interface can be accessed from a URL that after purchase can be linked to the buyers domain. The mobile application can be downloaded from the Google play and IOS app stores.
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
It’s a closed API used to sync with the SaaS applications. You cannot interface with the API to modify.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers can write their own compliance bundles and queries

Scaling

Independence of resources
The service is cloud hosted, therefore all back-end resources are scalable to meet demand.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Check Point Software Technologies

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
They can export the policy that has been created
Data export formats
CSV
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
When a user connects and makes the API integration between Cloudguard SaaS and their Saas application we create a TLS tunnel between the two cloud sites and ensures the communications are encrypted
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Encryption

Availability and resilience

Guaranteed availability
Service Availability Control (99.95% montly - what AWS claim to)
• Redundant systems and networks are deployed across servicing components.
• Load balancing ensures service availability in case of component failure.
• DRP: In case of data center failure, automatic failover is deployed to an alternate data center. (Note: Selecting a specific data center (for example, in EU) will cause the loss of data center failover functionality.)
• The customer account: policy, users, logs and configurations are stored in redundant locations.
• Check Point enforces internal policies to control the retention of backup data. All data is backed up at each data center, on a rotating schedule of incremental and full backups.
Approach to resilience
We will have resilient deployments of our service in clusters in AWS ensuring that service uptime is as high as possible
Outage reporting
Yes, via https://status.checkpoint.com

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
When using Cloudguard SaaS ID-Guard patent technology you will need to integrate the companies ADFS with Cloudguard SaaS through following a few tutorials on our support site and link your AD domain with Cloudguard
If they do not use ID-guard they log into the regular SaaS application as normal with no difference, if they are using ID-Guard however they will require the integration (performed by the IT admin) to have been completed before then and then their experience is the same as the integration results in single sign on experience.
Access restrictions in management interfaces and support channels
Only the administrators will know the URL to access the management pane, and can restrict what users have access / logins to it.
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
19/03/2019
What the ISO/IEC 27001 doesn’t cover
Our ISO/IEC 27001 certification covers all our managed service people, processes and IT systems. The areas of our business not covered are those that fall outside the following: The scope of Certificate number IS 516767 is for the Group Information Security Management System in relation to the UK based Information Services Division encompassing data centre, telephony, system development, implementation, operations, administration and maintenance functions for Computacenter Group Systems, UK Corporate IT Systems and Customer Facing IT Systems including the Managed Services – Service Management Tool Suite (SMTS). This is in accordance with the Statement of Applicability v7.0 dated 03/02/2017. The scope of Certificate number IS559935 is for the protection of Computacenter and customer information that is accessed, processed or stored by personnel of the Service Operations Division Operational Support and Data Centre Services teams. This is in accordance with the Statement of Applicability v7.3 dated 04/12/2017. The scope of Certificate number IS 621751 is for protection of information that is accessed, processed or stored by personnel providing Computacenter contracted Desktop Infrastructure Services including Service Management, ITIL Service Lines, Supply Chain Services, Service Operations Engineering Support, Project Support and Operational Security. In accordance with the Statement of Applicability v4.3 dated 12/01/2018.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
GemServ
PCI DSS accreditation date
September 2018
What the PCI DSS doesn’t cover
Only the datacenters for the specific controls of Requirements 9 – Restrict physical access to cardholder data and 12 - Maintain a policy that addresses information security for all personnel of PCI DSS v3.2.1, which is not relevant for this service.
Other security certifications
Yes
Any other security certifications
Various which can be discussed, as relevant to different areas/services

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our Group ISMS contains a consistent security assurance framework and accompanying baseline set of Information Security Policies that are to be used throughout the Computacenter Group. Information Security Policies define the minimum security standards for the Computacenter Group. They consist of technical, procedural and staff behavioural rules that work in concert to preserve the security aspects of Computacenter IT Systems and the information that they process. The Group ISMS Information Security Policy set is divided into categories covering topics such as Information Security Management, End-user responsibilities and Acceptable Usage plus technology specific security requirements. An 'Acceptable use Policy' (AUP) document is included in the Policy set, as a minimum, which must be read and understood, for ensure employee’s know their obligations and comply with this and any other Security Policies that relate to their role in the organisation.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our Group Change Management service is based on ITIL best practice and has the primary objective of protecting client production services from outage and disruption resulting from change. Our Group Change Management team acts as primary interface for the client Group Change Management team to control changes to IT Infrastructure. The process is applied and governed to ensure that changes are recorded, evaluated, prioritised, planned, tested, authorised, implemented, documented and reviewed in a controlled manner with minimal or no disruption to service. Changes are initiated directly within our toolset, using various templated models, ensuring best practice policies and ease-of-use.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have in-house vulnerability management processes to cover scheduled and ad-hoc scanning, identification, notification, remediation and reporting. Customer specific programs are also deployed.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our protective monitoring processes are based and run in accordance with the service and customer requirements.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management processes are based on the requirements of each service and interface with our customer, as required by the contract

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.44 per user per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Interested parties should contact Computacenter - With this free trial, you will be able to integrate 10-120 users to test the service before procurement

Service documents

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