Exponential-e Ltd

Exponential-e Secure Cloud Infrastructure as a Service (IaaS)

Secure IaaS is a seamless extension of our existing infrastructure. IaaS mitigates risks associated with Cloud adoption by remaining on the clean side of the firewall, providing private and secure access to your business. Remove the worry of upgrading, patching or managing infrastructure and appreciate improved resiliency for your business.


  • Enterprise level hardware and virtualisation software
  • Geographically diverse locations (UK based) in Tier III datacentres
  • Automation with self-service portal
  • Microsoft Operating System licenses included
  • 24x7x365 service support
  • Resilient architecture
  • Monitoring and Management of servers available
  • Tiered storage from Enterprise Flash, 15k SAS
  • Flexible connectivity options
  • Guaranteed storage IOPS at a VM level


  • Increased business agility
  • Increased resilience over traditional server technology
  • Quickly and efficiently create, modify and delete virtual machines
  • Reduce CapEx compared with traditional infrastructure
  • Reduce Total Cost of Ownership by flexing infrastructure spending
  • Improved resiliency for online businesses
  • Improved Business Continuity and Disaster Recovery
  • Faster response times to external factors impacting your business performance


£20 per virtual machine per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9


Exponential-e Ltd

Kay Sugg



Service scope

Service scope
Service constraints Planned and Emergency Works
Exponential-e will adhere to the following maintenance windows:
‘Planned Maintenance’ means pre-planned maintenance the infrastructure relating to the service. Planned Maintenance activity may result in periods of degradation or loss of availability. In such cases, Exponential-e will aim to provide at least 14 days’ notice via email of any planned works and shall aim to perform them between 00:00 and 06:00 GMT/BST.
‘Emergency Maintenance’
Exponential-e reserves the right to carry out emergency works at any time, without notice. Every effort shall be made to contact customers before the commencement of emergency maintenance.
System requirements
  • Management of content contained within Virtual machines
  • Antivirus protection against malware and removal within Virtual machines
  • Patching Virtual machine operating systems
  • Management and support of Virtual machine operating systems
  • Backup scheduling
  • Backup storage management

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 15 Minutes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Target Availability:
Infrastructure as a Service - 99.99%

Our customers are at the heart of everything that we do; from the solutions that we sell to offering a 24 / 7 x 365 UK based Service Desk as standard, we offer our customers only the very best.
Exponential-e employees aim to exceed expectations with innovation and service. They are open and transparent in their approach to ensure that our customers are kept updated at every step of the process.
All customers are provided with a technical account manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Exponential-e is able to offer on-boarding through a variety of technologies and techniques:
• Import from Open Virtualization Format (OVF) files
• Import from common hypervisor files (VMDK etc.)
• Online replication tools to take an image of the source virtual machine and incrementally update it until cut-over
• Application level replication (i.e. SQL mirroring, log shipping, backups etc.)
• Customised Exponential-e WAN circuits (layer 2 or layer 3 as appropriate) to facilitate the above options
• Internet or physical transfer of images
• Synchronisation VIA Server replication
The on-boarding process will be managed by Exponential-e’s dedicated Cloud Project Management team using PRINCE2 project management methodology.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction The customer may extract their application based data at any point during the contract term by self-service. At the end of the term and/or if the contract is terminated, the Service Migration provisions will apply. If customised data transportation, data extraction or full virtual machine export services are required these will be charged at the prevailing time and materials day rate listed in the pricing section below. In order to action these customised services, an off-boarding service request must be raised via the Exponential-e Service Desk and due to the fact those services have not been not included within Exponential-e’s G-Cloud catalogue entry and thus do not fall within the Framework Agreement and Call Off Agreement, Exponential-e’s standard terms and conditions for professional services would apply.
End-of-contract process At the point of termination, all customer data, accounts and access will be permanently deleted, and will not be able to be subsequently recovered or restored.

Using the service

Using the service
Web browser interface Yes
Using the web interface All elements of the VDC can be configured and resourced through the web interface. Additional functionality such as stopping/starting/removing/reconfiguring resources is also available.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing Details available on request.
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources Due to the way in which Exponential-e protects your production workloads we are able to provide a full disaster recovery test without the need to disrupt the availability of your protected server workloads. When performing the disaster recovery test, the recovered servers are placed into a dedicated isolated network; this allows both the protected and recovered workloads to run in parallel without the risk of these two instances interfering with one another.
Once the testing has been completed the recovered workloads are powered down and removed from the environment. The environment is then returned to its protected state.
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines
  • Files
  • Mail Servers
  • Application servers
  • Databases
  • Office 365
  • Sharepoint Online
Backup controls Users have access to full backup and restoration functionality via a console or web interface.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Invocation Start Time (IST)
The Server Replication Service is subject to the following target IST:
Server Replication Time 30 Minutes
* the time taken for Exponential-e to start invocation of the Clone Server in accordance with the Invocation Initialisation Document measured from the raising of the trouble-ticket.
Recovery Point Objective (RPO)*1 and Recovery Time Objective (RTO)*2
RPO and RTO will depend upon a number of Customer-specific factors and therefore cannot be detailed within this document.
*1 the maximum tolerable period during which data might be lost.
*2 the time difference between the start of invocation of the Clone Server and the point at which the Clone Server is accessible to the Customer to activate applications.
Approach to resilience Available on request
Outage reporting Service report outages are reported in real-time via:
- a customer dashboard
- email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Details available on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 03/09/2015
What the ISO/IEC 27001 doesn’t cover Details available on request.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 13/04/2015
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover Details available on request.
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • ISO 22301
  • ISO 20000
  • ISO 9001
  • ISO 50000

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Details available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Services separation is assured by assurance of service design.
Services management separation is assured by service design

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £20 per virtual machine per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Trials of IaaS are available for 30 days.


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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