Charterhouse Voice & Data

Palo Alto Prisma Cloud

Palo Alto's Prisma Cloud service is designed to safely enable the use of multi-public cloud. Security and compliance challenges hinder organisations ability to confidently adopt public cloud. Through easy to use controls, automatic remediation, reporting on compliance and incorrect public cloud use. Prisma Cloud provides visibility and control with context.

Features

• Multi-Public Cloud PaaS & IaaS security
• Detection of configuration drifts & compliance violations
• Detection of suspicious and anomalous user activity
• Detection of workload and host vulnerabilities
• Detection of network intrusions into the public cloud
• Analysis of cloud storage configuration to avoid accidental data leaks
• Evaluation against industry standards such as: PCI, SOC2, NIST, GDPR
• Detailed visualisation of public cloud data, assets and risks discovered
• Automated remediation of discovered issues
• Easy-to-use query language for powerful searches and visualisation

Benefits

• Reduce risk of external attacks by identifying and remediating risks
• Agent-less: RedLock utilises the API’s of the public cloud providers
• Support for Amazon Web Services, Microsoft Azure & Google Cloud
• Safely enable usage of Public Cloud environments for sensitive data
• Reports on issues and risk introduced by human error
• SaaS delivered: maintenance free and automatically updated
• implify Compliance: Immediate evaluation against common security frameworks

£21,600 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at katie.nicholas@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

835972675711838

Contact

Katie Nicholas
02076137400
katie.nicholas@cvdgroup.com

Service scope

• Service constraints: At present, Amazon Web Services (AWS), Microsoft Azure, Google Compute Platform and Alibaba Cloud are the only supported platforms for all functionality. Docker Enterprise Edition, IBM Cloud, Kubernetes, OpenShift, Rancher and Pivotal are supported from a containerisation technology only at time of writing
• System requirements: A service-account with sufficient permissions for chosen public cloud platform(s)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support Priority 1 (Critical) - < 1 Hour Priority 2 (High) - 2 Hours Priority 3 (Medium) - 4 Hours Priority 4 (Low) - 8 Business Hours Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support. A dedicated "Resident Engineer" is available at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Palo Alto Networks offers on-site training (EDU-210, EDU-214, EDU-220, EDU-330, and more) and online training (EDU-110, EDU-114, EDU-120, etc.). In addition, publicly accessible user-documentation which details everything from initial setup through to ongoing maintenance & usage and how to use the API. Professional Services are also available in the form of "Quickstart" packages to rapidly onboard organisations.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All customer data is exportable should the contract come to an end. Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s)
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can view system dashboards, view public cloud inventories (CMDB), utilise the investigate functionality to query their cloud environments for information, configure security policies, view and validate their organisations compliance adherence, view and respond to system alarms and alerts and configure system specific settings. The entire service can be configured and setup via the management interface. A role-based access control (RBAC) system is in place to enforce the relevant access and configuration permissions requirements for certain types of individual users or groups.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The web interface is accessible via a subdomain of prismacloud.io (e.g. organisation.prismacloud.io). IP Whitelisting can be utilised to restrict access to the management web interface.
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: The RESTful API has full-functionality of what is available through the web-interface. The API can be used to configure, program, retrieve and view practically any aspect of the platform. The web interface itself is a client of the API, anything that is possible in the web interface is possible in the API.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Python/Go Libraries – Published libraries for use in custom project
  • Demisto (Cortex XSOAR) - Supports the industry leading SOAR toolset.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Palo Alto Networks through an automated process is constantly evaluating and monitoring the load placed upon the application. Each customers instance is unique so there is no risk of shared resources being fully utilised by another organisation. As load increases the service will automatically bring online additional compute resources to accommodate the additional load.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Current active sessions
  • Compliance metrics against definable baseline
  • Best Practice metrics against definable baseline
  • Policy Violations
  • Vulnerabilities
  • Network activity and user activity metrics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Amazon and Google uses several layers of encryption to protect data. Using multiple layers of encryption adds redundant data protection and allows us to select the optimal approach based on application requirements. (further information to follow) Google Security statement https://cloud.google.com/security/overview/ https://cloud.google.com/security/ AWS Security Statement https://aws.amazon.com/compliance/data-center/controls/ https://d1.awsstatic.com/whitepapers/aws-security-whitepaper https://aws.amazon.com/compliance/data-center/data-centers/ All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.

Availability and resilience

• Guaranteed availability: Prisma™ Cloud services shall be available 99.9% of the time, measured monthly excluding scheduled maintenance. If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third-party connections or utilities or other reasons beyond the control of Palo Alto Networks will also be excluded from any such calculation. Customer’s sole and exclusive remedy and the entire liability of Palo Alto Networks, in connection with Prisma Cloud service availability, shall be to credit Customer 2% of monthly service fees (downtime credit) for each period of 60 consecutive minutes of downtime, provided that no more than one such credit will accrue per day. Downtime shall begin to accrue as soon as Customer notifies Palo Alto Networks that downtime is taking place and will continue to accrue until service is restored. In order to receive downtime credit, the customer must notify Palo Alto Networks in writing within 24 hours from the time of downtime. Failure to provide such notice will forfeit the right to receive downtime credit.
• Approach to resilience: Palo Alto Networks delivers the Prisma Cloud service utilising public cloud providers Amazon Web Services and Google Compute Platform. Within each of these providers the use of “availability zones” (AZ) to ensure geo and service redundancy and resiliency within a region (e.g. United Kingdom) and at a regional level with traffic being able to be steered to another region/availability zone/location should an incident occur.
• Outage reporting: A public dashboard available at status.paloaltonetworks.com and via email alerting.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Users authenticate to the service at organisation.aperture.paloaltonetworks.com or apps.paloaltonetworks.com using a username and password combination and multifactor authentication (if configured). API access is controlled via key/token system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Other
• Description of management access authentication: Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/10/2016
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: No exemptions
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • FIPS 140-2
  • NCSC Foundation
  • See https://www.paloaltonetworks.com/legal-notices/trust-center/technical-certifications#

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • Other
• Other security governance standards: SOC2; FIPS 140-2; NCSC Foundation; See https://www.paloaltonetworks.com/legal-notices/trust-center/technical-certifications#
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes. Palo Alto has a documented change control procedure in line with ISO27001 and additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Applications and software that collect, transmit or display, or process End User Data. Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognised organisations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review. Palo Alto Networks utilises a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practice.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Applications and software that collect, transmit or display, or process End User Data. Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognised organisations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review. Palo Alto Networks utilises a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Further information is available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Amazon Web Services and Google Compute Platform
• How shared infrastructure is kept separate: Each organisations compute instances are unique to that individual organisation with logical separation being achieved at the cloud provider level. This ensures that no virtualised infrastructure is shared organisation to organisation and each respective organisations data and network traffic is isolated from one another

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Palo Alto follows the best practice guidelines for the EU Code of Conduct on Data Centre Energy Efficiency

Pricing

• Price: £21,600 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at katie.nicholas@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.