Endava (UK) Limited

AWS Cloud Infrastructure, Migration, Consulting and Management Services

Endava is an AWS Advanced Consulting Partner, Channel Reseller and AWS Well-Architected Practitioner. Well-Architected is the AWS best practice model to help Cloud architects build the most secure, high performing, resilient and efficient infrastructure possible for their applications.

Features

  • AWS Well-Architected Practitioners
  • 24/7 Service Desk , integrated monitoring, alerting and management tools
  • Management approach certified to ISO 27001
  • All our staff are security cleared to BS 7858
  • Effective automation to manage Cloud in large, regulated organisations

Benefits

  • Addressing your business needs and growth requirements

Pricing

£250 to £1,000 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.boss@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 3 5 7 9 0 5 5 1 4 6 9 6 4 2

Contact

Endava (UK) Limited Michael Boss
Telephone: 07917270977
Email: michael.boss@endava.com

Service scope

Service constraints
None
System requirements
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Same
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
To be determined
Web chat accessibility testing
To be determined
Onsite support
Yes, at extra cost
Support levels
To be determined
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The first steps are to determine the scope of the service in a discovery phase, using workshops to work out how we can deliver value
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Users can extract their data using mechanisms agreed in the contract
End-of-contract process
To be determined

Using the service

Web browser interface
Yes
Using the web interface
To be determined
Web interface accessibility standard
None or don’t know
How the web interface is accessible
To be determined
Web interface accessibility testing
To be determined
API
Yes
What users can and can't do using the API
To be determined
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • Other
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
To be determined

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
This is a fundamental aspect of the underlying platform (AWS)
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Databases
  • Logs
Backup controls
To be determined
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
To be determined
Approach to resilience
To be determined
Outage reporting
Can include multiple channels, including dashboards, notifications via email, SMS and IM apps, APIs, event streaming etc.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
To be determined
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SRAC
ISO/IEC 27001 accreditation date
04/10/2019
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Endava has implemented Cyber Security Policies for the purpose of ensuring the confidentiality, integrity and availability of information owned by or in the custody of Endava as well as compliance with applicable data protection laws and regulations in jurisdictions where we operate. This Policy applies to all directors, executives, employees, independent contractors and any other person who performs services for or on behalf of Endava and its subsidiaries.
Policies cover all aspects of security, including personnel and organisation, training and awareness, general computing and network usage, servers and infrastructure, email and electronic communications, data protection and privacy, use of third parties, physical security, information classification and handling, secure software development, governance and assurance.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
To be determined
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
To be determined
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
To be determined
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The incident management is bound by the contractual service commitment with Client, both in the services to be delivered and response to service demand. The Service Level Targets (SLTs) are configured within the call management systems. The IT Service Desk and the Level 2 Applications Support Team are the first point of contact with copies to the email group which includes customer delivery/service management. SLAs will define acknowledgement, update and resolution times by incident severity.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
AWS
How shared infrastructure is kept separate
Separate instances are created for each client

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£250 to £1,000 a person a day
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.boss@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.