Microlink PC (UK) Ltd

Microlink Knowledge Accelerator

An e-learning platform facilitating knowledge and structured learning programmes to increase the independence and productivity of staff benefitting from self-sustaining wellbeing and assistive technology and accesibility tools in the workplace.
Includes configuring by staff condition/requirement, available in 8 languages, topics ranging from computer operating basics to in-depth office software training.


  • e-learning platform for workplace/assistive technology
  • Comprehensive knowledge plus training resource - facilitates staged learning programme
  • Enables a continuous learning programme at all user experience levels
  • Search & configure by requirement, eg visual impairment, dyslexia, etc..
  • Has a line manager/carer interface for supervisory purposes
  • Thousands of library & video resources covering technical/user subjects
  • Auto-scheduling/alerting for training with ticketing
  • Facilitates supervisor/carer course assembly/delivery
  • Includes facility for uploading personalised training video


  • Ready support assisting those with specific needs in the workplace
  • Video on demand and text-based where required
  • Increase confidence and productivity for the workplace and education
  • Includes Windows 10 migration training, MacOS updates, etc
  • Integration with existing HR/education systems, SCORM compliant
  • Learn in your language: 8 languages standard, additional on request
  • Full reporting and progress data export
  • Learn and progress at your own pace.
  • Variable licensing options to suit user requirements
  • Deployed on Microsoft Azure - fully secure, readily available accessibility


£25 to £250 a person a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam@microlinkpc.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

8 3 5 5 6 0 6 5 1 1 8 2 2 3 6


Microlink PC (UK) Ltd Stavroula Papageorgaki
Telephone: 02380240300
Email: sam@microlinkpc.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Office 365 and other services
Cloud deployment model
Public cloud
Service constraints
No service constraints - the platform configures extensively and has multiple integration options
System requirements
Late-release internet browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
9-5 Monday to Friday - 2 hours
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Microlink works with each of our individual clients to agree upon an appropriate support structure for the service in scope of that contract. Support services are aligned to meet unique needs and preferences as Microlink recognises that each client will be different.
Support available to third parties

Onboarding and offboarding

Getting started
Implementation is project-driven, starting with requirements gathering via web session or in-person, and them managed via project team between Microlink and the organisation. is set up.

Onsite and online training is packaged as part of the project and tailored to specific requirements.
Service documentation
End-of-contract data extraction
On request by email at any time or at end of contract. Microlink will ask the organisation to specify any format extract required and usually supplies data outputs in .csv format.
End-of-contract process
Upon end/termination of contracts, and platform extensions and API's, plus user accounts, are automatically de-activated and the user is notified via email or other means as selected by the user. Any user-specific application data within the platform (note this excludes personal/sensitive data) will be only be retained in accordance with our data retention policy to facilitate any specific requirements for extraction of data.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The service is fully responsive on Mobile devices and the functionality is similar.
Service interface
Description of service interface
Various options depending on the user existing systems and requirements
Accessibility standards
Accessibility testing
What users can and can't do using the API
The API is used for transfer of data to and from the platform. There is no Adminstrator accessibility for setup of the system via API
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • Other
API sandbox or test environment
Customisation available
Description of customisation
There is extensive configuration that is implemented by Microlink at user level during set up. Certain customisation will always be accessible by the user, examples include workflow configuration, report output preferences, display preferences, communication/alerting (SMS, Email, etc..)


Independence of resources
The platform is hosted in the Microsoft Azure cloud and benefits from their latest platform and infrastructure-as-a-service (IaaS) offerings. This allows us to monitor service demand in real time, and to effect additional system or user resources accordingly. The platform itself has been designed around a modular architecture, facilitating platform performance management at modular level, which in turn allows dynamic scaling up (or down) of user-specifics within the platform.


Service usage metrics


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Knowledge Accelerator

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
By email request to us under a pre-approved procedure for this. We will arrange a secure File Transfer of the data.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our hosting provider ids Microsoft (Azure Platform). Full details of their SLA's are available at www.microsoft.com/azure.
Approach to resilience
Resilience is underwritten by our service provider, Microsoft Azure.
Outage reporting
Any outage is reported by dynamic email alerting. Outage alerts are sent to pre-registered user(s) at the client by the support desk

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to the management interfaces is restricted by MS Azure using their IP address controls and additional user authentication as specified by them.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
No exclusions from NQA'a assessment
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
SEC-1 Ltd
PCI DSS accreditation date
To answer
What the PCI DSS doesn’t cover
No exclusions.
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Microlink is ISO 27001:2013 certified and maintains information security policies accordingly.

This includes the Business Management System Manual, which details the scope, the objectives, the responsibilities and the risk rating and management, as well as the mobile device policy, clear desk, access, teleworking and encryption management policy.

Several other policies are also in force, including Change and Release procedure, document retention policy, incident management procedure, information classification and handling policy and the physical security policy.

Finally, Microlink maintains a detailed Risk register for logging of events and triggering any preventative/remedial measures. There is a documented escalation path from operator level right through to our board with dynamic stakeholder alerting at each level.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes to the production platform go through a change request process, overseen by our services delivery manager. This process ensures appropriate approvals are in place before changes are made.

Configuration information is stored in a revision control system to track all changes made through the lifetime of the system
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Through Microsoft Azure we have a number of systems in place including automated container vulnerability scanning, monthly patching of servers, and annual penetration testing of the service.

We subscribe to relevant vendor security announcement lists in addition to monitoring the IT media for new vulnerabilities and threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our protective monitoring approach includes a monitoring system that provides real-time status information and alerting to our operations team. Logging is aggregated centrally to enable effective search and correlation of events to take place, and logs are mirrored to a remote location to prevent tampering.
In addition, we monitor and log all data access, log on activity and other metrics to highlight a potential compromise.
Incident management type
Supplier-defined controls
Incident management approach
We have an Incident Management Process that defined the process for reporting and handling incidents. Any incidents are logged on an internal issue tracking system.

This alerts appropriate members of staff to the incident so that they can prioritise and resolve the incident effectively as well as providing a log of such incidents.

The procedure includes steps for initial investigation, containment, recovery and client notification as well as later analysis and remediation of the cause.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£25 to £250 a person a year
Discount for educational organisations
Free trial available
Description of free trial
Free, time-specific full access to the service, subject to some pre-agreed criteria around the cost to set up and GDPR management between Microlink and the customer.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sam@microlinkpc.com. Tell them what format you need. It will help if you say what assistive technology you use.