net-progress ltd

GDS Service Manual accessibility services

Tailored accessibility services to help your project meet GDS Service manual accessibility and assisted digital guidelines. These include:

*accessibility audits
*testing with assistive technologies
*research and/or verification user-testing with people who have accessibility needs

Support provided from every stage including Discovery, Alpha, Beta, and Live monitoring.

Features

  • Tailored service to meet GDS Service Manual requirements
  • Optional induction workshop covering WCAG and assistive technologies
  • Audits can cover WCAG 2.0 A, AA and AAA conformance
  • Audit to WCAG 2.1, if required
  • Reports contain non-technical executive summary, recommendations and impact analysis
  • Reports provided in an accessible format
  • Desktop, mobile and native app testing
  • Services appropriate for new build or existing digital products
  • Dedicated Account Manager

Benefits

  • Meet GDS Service Manual requirements
  • Meet WCAG compliance requirements and Equality Act responsibilities
  • Support provided for each phase of your project
  • Accessibility feedback, insight and validation from real people
  • 30-day fault investigation and social media monitoring
  • Time & materials invoicing for best value to taxpayer

Pricing

£400 to £600 per person per day

Service documents

G-Cloud 10

834897099487671

net-progress ltd

paul crichton

0208 296 0971

p.crichton@net-progress.co.uk

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works We can provide an introductory session on key accessibility principles. This is a non-technical session designed for project managers, developers, user researchers and other project stakeholders. It provides a demonstration the main assistive technologies and a high-level overview of WCAG guidelines.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works More details of our QA service are in the Service Definition document.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 3 hours of receipt of a question during the standard working week.

A similar response time can be provided at weekends, if requested in advance.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Select from:

• Email
• Skype / Google Hangouts
• Phone
• Onsite (where appropriate)

Each project will have a dedicated Account Manager as standard for the duration of the project.

Fault investigation for users and social media monitoring provided for 30 calendar days after launch.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Pricing

Pricing
Price £400 to £600 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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