Bramble Hub Limited

Bramble Hub Xn Leisure - Cloud Support

Support of Xn Leisure's fully hosted on line, on site and self service solutions.

Features

  • Complete self service solution, on line, mobile bookings and joining
  • Fast track and kiosk self service including payments
  • Concieige and front of house EPOS solutions
  • KPI, business intelligence and analytics including datahub integration
  • Membership, prospecting and direct debit amanagement modules
  • Payment solutions on line, front of house and self service
  • Comprehensive bookings management for courts, spaces, classes
  • Access control, turnstiles, door security - biometric and rfid options
  • Course management including hand held registers and online portal
  • Event ticketing, management, on line / mobile bookings and payments

Benefits

  • Complete self service for customers reduces member and booking administration
  • Kiosk self service reduces staff costs and increases throughput
  • Modern welcoming front of house systems improve customer satisfaction
  • Integrated web based KPI, reports and marketing intelligence solutions
  • Simple wizard based web membership and prospecting
  • Accept any payment method including contactless and BACS
  • Fast bookings interface speed up processing and throughput
  • Secure access control by facial recognition, thumbprint or smartcard
  • Course reception, teacher and home portals digitaly link to customers
  • Modern ticketing platform, grows your business & reduces operating costs

Pricing

£750 per person per day

  • Education pricing available

Service documents

G-Cloud 11

834563256267540

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Planning

Planning
Planning service Yes
How the planning service works Project planning and review of cloud software and hosting are part of te iplementation costs for the project.
Planning service works with specific services Yes
Hosting or software services the planning service works with Xn Leisure Management systems solutions

Training

Training
Training service provided Yes
How the training service works Xn Leisure employs a team of experienced Implementation and Training Consultants to manage the implementation of software and fully cascade training to users on site. A build team of up to six people will attend the training modules, these people will become the super users for the system. After the training and live data entry has been completed the process of data cleansing and migration will take place. Full documentation is provided. A debrief will take place to evaluate success and recognize lessons learnt prior to repeating the process for the remaining sites. The project will be concluded with a final debrief and sign off a week after the final site has gone live.
Training is tied to specific services Yes
Services the training service works with Xn Leisure Management systems solutions

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Xn Leisure normally completes two test data migrations and a live data migration depending on the specific requirements of the project. Completing multiple test data migration is particularly important where the member data is being provided from multiple sources. Following each member data migration, the build team will be requested to complete user acceptance testing to ensure the data is accurate and identify any issues promptly.
Customer records including member ID, name, address, telephones numbers, swipe card numbers, email address, Pin numbers notes, specific info e.g. user fields
Direct Debit information where applicable
Transactions within a 2 year period (sale/bookings/payments)
Subscription types with relevant criteria
The above data in an example of the data to be migrated but is not exhaustive
Setup or migration service is for specific cloud services Yes
List of supported services Xn Leisure Management systems solutions

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Xn Leisure are fully ISO 9001 acredited and we provide full User Acceptance testing documentation and support as part of the onboarding pr

Security testing

Security testing
Security services Yes
Security services type Security strategy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Xn provide a fully hosted solution or on premises or buyer hosted platform. Xn will provide full remote supplort for these solutions but require a technical sign off for non Xn hosted platform to ensure support quality is assured.

Service scope

Service scope
Service constraints Support is available between 7am and 22.00pm, 364 days a year and most support is carried out remoteley on site support can be provided at a daliy rate of £750 a day or at a rate contractually agreed by both parties.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Xn provide both on line support portal and telephone support only. Email support calls are not supported as this is not a quality method of gathering support information that Xn require.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Support levels Xn provide a single software and hardware support service from 7.00am untill 22.00pm 7 days a week, 364 days a year. Priority 1 calls are progressed throughout the day Priority 2 and 3 calls are withn office hours 8.00am until 18.00pm. Team Support tickets and phone calls are accepted, email based tickets are not supported. Our hosting platform is supported 24 hours per day. The Team support portal allows customer issue tracking and management including customer portal. Support included in the service price allows email and phone support. On site support is charged at standard day rates.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Pricing

Pricing
Price £750 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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