Our KPI Portal is a flexible platform which can be tailored to meet the needs of organisations requiring a “single version of the truth” regarding key performance measures across the organisation, particularly where key business functions are outsourced to third party contractors.
- Software as a Service (SaaS), no hardware or infrastructure required
- Responsive web design - can be run on any device
- Intuitive navigation, specifically aligned to the needs of your organisation
- Audit log automatically records all data changes
- Role-based security, allowing granular access to KPIs
- Tailored dashboards with a range of visualisation options for data
- REST API architecture to support integration with other business systems
- Exception management module, including a workflow-based approval process
- Abatement summary – enabling automatic calculation of penalty payments
- Allows capture of evidence for contractual non-compliance
- Highly flexible and scalable system architecture
- APIs allow easy integration with other enterprise systems
- Software as a Service model reduces total cost of ownership
- Dashboards provide “at a glance” visibility of contract performance
- Provides early visibility of contractual variances / non-compliance
- Easily accessible by both internal and external stakeholders
- Provides "at a glance" visibility of contract performance
- Can be easily integrated with other business systems
- Fully compatible with other Arcspeed services and products
£7500 to £13800 per instance per year
- Free trial available
Arcspeed Digital Solutions Ltd
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|System requirements||Accessible via any modern web browser.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
We provide an SLA based on the severity of the issue ranging from:
Severity 1 (High priority) where we aim to respond within 1 hour and fix within 4 hours 95% of the time,
Severity 4 (Low priority) where we aim to respond within 2 business days and fix within 5 days 95% of the time.
Business days are defined as Monday to Friday 0800 to 1800 excluding bank holidays.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AAA|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Consultant £600 per day
Project Manager £500 per day
Trainer £450 per day
Support Analyst £400 per day
|Support available to third parties||Yes|
Onboarding and offboarding
Training can be delivered either onsite or via electronic means.
A training needs analysis is undertaken for all new clients in order to determine the most appropriate method of training for the intended target audience.
|End-of-contract data extraction||
Data can be accessed via web portal export facility or via API at any point during the contract.
We can also carry out a bulk export on the client's behalf via a support ticket.
Software as a Service license
Configuration of solution according to client requirements
Hosting and storage of data (subject to reasonable use)
Support and maintenance according to SLA
The following are at additional cost:
Bespoke enhancements to core product
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Responsive design allows the portal to be used on any device.|
|What users can and can't do using the API||APIs are provided to access all data collected via the app.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
The platform is highly configurable and can be adapted to meet the needs of a range of organisation types and contractual measures.
Arcspeed provide a comprehensive on-boarding service in order to ensure that dashboards and KPI measures are fully aligned to the client's specific requirements.
|Independence of resources||Cloud-based infrastructure, hosted in Azure, is automatically scaled up to accommodate peaks in demand.|
|Service usage metrics||Yes|
Number of users
Data storage volumes
Support tickets raised and associated response times
|Reporting types||Regular reports|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Other data at rest protection approach||
Our service is entirely hosted in Microsoft Azure - see following links for more detail on data security:
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Via data export facility within web portal to either Excel or CSV format (for data) or native format for documents (eg pdf).|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
Our Azure-based service infrastructure offers 99.995% availability.
Our SLA is based on a target 1 hour response time / 4 hour fix time for Severity 1 faults.
|Approach to resilience||
Our service is entirely hosted in Microsoft Azure which has a target of 99.995% availability.
Our platform supports point in time database recovery and geo-replication of services to alternate data centres.
|Outage reporting||Availability outages are currently reported via automated email alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access to management interfaces are restricted to key staff only and restricted by IP to trusted networks only.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||2-factor authentication|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Available on request.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Our configuration and change management process is fully ITIL compliant and assures that all changes are reviewed for potential security impact prior to approval.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Our vulnerability and threat management process is disciplined and rigorous and uses a range of industry-standard sources to ensure that potential threats are identified and mitigated in a timely and effective manner.|
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||
Our protective monitoring process is pro-active and makes use of industry standard tools including Azure's own built-in monitoring and logging facilities to ensure that compromises are identified and resolved in a timely and effective manner.
Response times are in line with our SLA with all compromises classed as a Severity 1 incident (target 1 hour response / 4 hour fix).
|Incident management type||Undisclosed|
|Incident management approach||
We have a rigorous incident management process that is fully ITIL compliant.
Incidents can be logged via phone, email or online support portal and are managed in our Freshdesk instance, from where users can also access incident reports.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£7500 to £13800 per instance per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||By arrangement we can offer a free trial of the solution for up to 3 months.|