EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Supply Chain Management for Oracle Cloud

DXC Supply Chain Management for Oracle Cloud allows clients to transform and transition their businesses into a digital supply chain and to realize innovation with modern, end-to-end supply chain processes, customer and user experiences. DXC's offering provides logical prepackaged solutions, which are easy to adopt and deploy.

Features

  • Management of ERP solutions throughout their lifecycle
  • Design to build and delivery and ongoing maintenance and support
  • Provision of the environment and platforms to optimise business processes
  • Delivered via cloud or hosted in DXC UK-based data centre
  • Visibility and predictability to lower total cost of ownership
  • Advisory services on upgrades and implementations to replace legacy applications
  • Full life-cycle services for Oracle and CRM applications
  • Mobility services to provide mobile access to critical business processes

Benefits

  • End-to-end estate management
  • Experience to customise applications where required
  • Rapid data migration in a move to the cloud
  • Integrates with third party applications
  • Replace legacy applications if non-Oracle applications can optimise your processes
  • Delivery of service is aligned to the ITIL framework
  • Accommodates all data classified at OFFICIAL, and OFFICIAL-SENSITIVE

Pricing

£495.00 to £2200.00 per person per day

Service documents

G-Cloud 11

833618561926345

EntServ UK Ltd part of the DXC Technologies Group

DXC Frameworks Team

+44 (0)560 303 4826

ukitenders@dxc.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints No
System requirements Requirements vary with the situation in hand. Contact for advice.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Dependant on client SLA needs
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Online digital support services.
Web chat accessibility testing NA
Onsite support Yes, at extra cost
Support levels SLA to be agreed with customer
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We supply a variety of training approaches, to be agreed with the customer
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • PowerPoint
End-of-contract data extraction Options around data extraction are available on application
End-of-contract process Our service is tailored, and as such details will differ.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Descriptions available upon application
Accessibility standards None or don’t know
Description of accessibility Online via Web
Accessibility testing NA
API Yes
What users can and can't do using the API Description supplied upon application
API documentation Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment No
Customisation available Yes
Description of customisation Description upon application
Customisation at extra cost

Scaling

Scaling
Independence of resources Details around capacity and stress testing are available upon application

Analytics

Analytics
Service usage metrics Yes
Metrics types Details available upon application
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Details available upon application
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Details available upon application
Approach to resilience Details available upon application
Outage reporting Details available upon application

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels Details available upon application
Access restriction testing frequency At least every 6 months
Management access authentication Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 23/09/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/11/2016
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/A
PCI certification No
Other security certifications Yes
Any other security certifications
  • HMG Accreditation
  • PSN Accreditation

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Details available upon application

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available upon application
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available upon application
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available upon application
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available upon application

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £495.00 to £2200.00 per person per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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