4OC Ltd

Digital Strategy

4OC develop Digital Strategies for Customer Centres and Operational delivery functions. Our approach involves understanding organisational goals, then reflecting back current market trends, technological opportunities and providing detailed costing and planning. We enable organisations deliver savings, improve productivity, quality and customer experience while ensuring buy in to the approach.

Features

  • Co-Design, Design Principles, Solutions, Target Operating Model, Roadmap, Plan
  • Key Stakeholder Mapping, Engagement and Communication Strategy/Plan, Decision Making
  • Knowledge Transfer, Capacity/Capability Building, Upskilling
  • Strategy built around operational need and financial constraints
  • Agree Project, Aims, Objectives, Outputs, Success Criteria and Measures
  • Strong business knowledge within the broad public sector market
  • Benefits Realisation Strategy/Plan and Ownership, Target Benefit Realisation Dates
  • Workshop Facilitation for Co-Design and Validation of Solutions
  • Mandate and blueprint for Change, Value Chain Mapping, Culture Change
  • Work with CRM, Contact Centres, Digitalisation, Cloud Services, Channel Shift

Benefits

  • Extensive knowledge of cloud solutions and associated benefits and efficiencies
  • Structured test teams and functions for package and bespoke testing
  • Quality approach supporting waterfall, iterative and agile
  • Provision of in-depth expertise in public sector change programme delivery
  • Supporting transition and migration to live services and operations
  • Informed Timely Decision Making, Transparency of Responsibilities, Progress Against Plan
  • Value for money, financial risk management, assured competitive rates
  • Dedicated programme/project team that understand problems, relevant solution development
  • Collaboration across Teams and Departments to Co-Design future state
  • Universal Buy In, Embedded Change, Increased Adoption, Sustain Benefits Realisation

Pricing

£350 to £1200 per person per day

Service documents

G-Cloud 9

832738441051467

4OC Ltd

James Curran

02079283127

james@the4oc.com

Planning

Planning
Planning service Yes
How the planning service works During the Mobilisation stage of all engagements, we agree the outputs to be delivered. Our co-design method ensures our clients are included in the production of deliverables to maintain business ownership of the change. This consistently results in a better buy-in from all those engaged, ensures ‘no surprises’ and delivers a high-quality output from the business analysis, solution and system design.

To ensure the quality of outputs, we developed an approach to deliver agreed outcomes utilising a flexible but rigorously managed programme methodology, the Programme Management Project Review (PMPR) process. PMPR is a practical fortnightly project review process (equally applicable to work-packages) with the project team focused on progress, risk and quality. It provides control via a structured process and utilising easy to use toolkits.

If agreed, the PMPR processes and toolset will be used to manage work-packages, including:

♣ Work-package Progress – output production and milestone management
♣ Risks/Issues
♣ Financial information (including Resources)
♣ Baseline budget – agreed with Project Manager at outset.

We will drive continuous communication to ensure that all parties are informed of progress, risks/issues throughout the implementation. We also agree, review and refine our communications approach with the Project Team during the Mobilisation stage.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide training support and delivery for cloud software and hosting services. We have extensive experience of developing training approaches that are tailored to suit business need and centred around how staff use systems rather than simply providing functional training. This ensures much greater engagement and an effective learning experience.

We always recommend that a Training Needs Analysis is conducted (scalable to the project), as it is essential to any delivery to fully ensure that training delivery will fulfil the needs of individual learning needs, considering skill levels and potential barriers to learning, as well as the overall business aims.

We use a variety of training materials, manuals, how to guides, quick reference guides, and delivery styles, such as classroom, on the job, one to one, online e-learning and blended learning approaches, to achieve a successful outcome.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Our comprehensive systems and service transition planning and management methodology, 4Sight, ensures that everyone is confident that deadlines and targets can be met and every individual and organisation understands their role in achieving them. We typically begin an engagement, using our 4Sight transition methodology, to structure, validate and analyse the approach across affected services.

Some of the key areas that we cover using our approach include: Re-design of Business Process/Customer Journeys; System and reporting requirements; Transition plans with key milestones/decisions; Project Governance and Performance Management framework.

We apply the 4Sight methodology principles to implement a programme structure that supports an organisation shifting systems or services online or transitioning to alternative cloud solutions.

We understand the need to deliver change in a controlled, measurable manner. We prioritise criteria with the client and undertake an Impact Assessment for each business team being transitioned. Underpinning this, we develop a change approach and implementation plan, drawing upon lessons learned of previous change programmes to ensure an approach to successfully deploying and embedding change was achieved.

Where issues are identified, the team will develop and implement effective mitigations and provide comprehensive measures to ensure senior managers have a live and accurate representation of progress.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We work with clients to clearly articulate and document the objectives and scope of testing to ensure that there is absolute clarity of understanding and deliverables. Once determined, we would apply our 5-stage approach to testing, covering the following areas:

♣ Unit testing
♣ System Testing
♣ Model Office Testing
♣ User Acceptance Testing
♣ Production Testing.

In all stages, test scenarios will be developed that document the business processes affected and how users will use the applications provided. Test scripts will be produced to ensure that appropriate test coverage is documented and that each business requirement is thoroughly tested. Any defects are recorded and classified in terms of severity and priority and are determined from the point of view of business efficiency and effectiveness.

At each stage, there are a series of quality criteria that must be passed before moving into the next stage. This provides buyers with evidenced based decisions about whether to proceed and provides structured and control in quality assurance and performance testing.

This is underpinned by a jointly agreed test schedule and clear roles and responsibilities to ensure all involved are aware of their role in testing and that there is no confusion.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We provide ongoing support to the client as part of all of our Cloud Support Services.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft; Nintex; cBrain

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £350 to £1200 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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