Infuse Consulting LTD

Performance Center (PC) powered by HPE

The service simplifies the adoption of HPE Performance Center - an enterprise performance engineering service. The service allows you to deliver the full benefits of enterprise performance testing without the need for infrastructure or administrative investments.

This service enables you create and deliver a performance engineering centre of excellence.

Features

  • Pay-as-you-go fee structure
  • 24x7x365 availability
  • On-going onsite and remote mentoring
  • Scalable environments capable of generating global scale loads
  • Built-in high availability, redundancy, and failover‑supporting infrastructure
  • Minimize hardware and software investments
  • Supports testing across over 60 protocols
  • Broad set of HPE & 3rd party integrations
  • Certified for the information security standard ISO/IEC 27001
  • IL3 compliant and non IL3 compliant available

Benefits

  • No upfront capital outlay for software or hardware
  • Save 15% on testing headcount costs for reporting
  • Fastest ROI in test automation on the market

Pricing

£5 to £266 per user per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 3 2 7 1 9 4 2 1 2 4 2 7 8 2

Contact

Infuse Consulting LTD

Ade Odumosu

07788 393923

_sales@infuse.it

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The ALM platform can be integrated into other cloud Services such as Performance Center or StormRunner as well as other collaboration tools such as JIRA, Rally, TFS, Rational CCM upon request
Cloud deployment model Public cloud
Service constraints Please refer to the Scheduled Maintenance Feature of the Operational Services Section within the Service Definition document which is downloadable below.
System requirements
  • Web browser
  • Local download of Script Generator
  • Local admin access
  • Port 8080 access to PC server

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times

Typical response times are 4 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is detailed in the Response and Resolution Targets section of the Service Definition document available below. Support is controlled by dedicated Support Operation Center, Members of the SOC can provide 1st and 2nd line support by guidance and/or physical intervention. SOC has direct access to server and the ability to start and stop service as required. 3rd line support available via HPE, however SOC will mange calls. A Technical Account Manager will be provided as part of the support agreement and will meet regularly to discuss progress and provide a point of contact if there are issues with the SOC.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Please refer to the On Boarding Process Section within the Service Definition document which is downloadable below.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All test artefacts (scripts, results, analysis) can be exported.
End-of-contract process Please refer to the On Boarding Process Section within the Service Definition document which is downloadable below.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Limited access to range of tools, only Requirements and Defects available via mobile
Service interface No
API Yes
What users can and can't do using the API PC uses Open Test Architecture (OTA) technology which are RESTful and SOAP - providing a many customization, synchronisation and integration possibilities. Any OTA changes must be checked and agreed before implementation. If required support staff may complete this, but at extra cost.

In addition there tools and wizards provided outside OTA that fulfil most customization requirements including integration with third party systems and workflow control.

ISO/IEC 27001:2005 certified IL3 compliant ITL certification ISAE 3402/SAS 70 type I and II
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Dashboards can be customized for view preference

Scaling

Scaling
Independence of resources All tiers of the SaaS infrastructure are proactively monitored for capacity and performance. The architecture allows for addition of capacity to applications, databases and storage.
As a part of Infuse PC on SaaS service customers are allocated with a maximum 3 TB of storage and any attachment file should not exceed 2 GB of size. Customer Infuse PC SaaS environment project capacity is based on the number of concurrent HPE PC users.

Analytics

Analytics
Service usage metrics Yes
Metrics types Infuse will provide monitoring of the Infuse SaaS PC powered by HPE (PC components only) 24/7 using system monitors for availability.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach CPA Foundation-grade assured components
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Test Artefacts are exported within compressed file folders containing HPE proprietary files.
Data export formats Other
Other data export formats WinZip
Data import formats Other
Other data import formats WinZip

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Availability is 24x7 except for scheduled service outage/upgrade.
Approach to resilience Cloud architecture is managed by third party, SLAs are in place to ensure site is resilient, back-ups are captured daily and rollbacks, restores and migration to alternate servers will be undertaken in event of failure.
Outage reporting Email to affected users

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Server access limited to support staff. Projects have varying level of user privileges, controlled by central administrator.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNV GL - Business Assurance
ISO/IEC 27001 accreditation date 24/09/2015
What the ISO/IEC 27001 doesn’t cover Any items requiring Cryptographic controls as they are not in use. Outsourced development- there is no outsourced development. System security testing - No security functionality in product. Secure development policy - All aspects controlled through internal process. Secure system engineering principles - All aspects controlled through internal process. Capacity management - not required due to size of company.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 25/10/2013
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover Supplier Defined
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Infuse follows ISO/IEC 27001. We have Board reviews and walk through's of the policies and processes as well as inducting all staff in the policy. Infuse has an annual external audit of its processes and policies. The Infuse Technical Account Manager is responsible for the policy and reports to the Infuse CEO.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change will only occur once a significant version change from HPE has been released. The new version will then be been reviewed to check impact that may occur. Change will then be enacted o ce agreement and time has been arranged. In most cases dedicated timings and duration for the upgrades and general maintenance will be detailed in a Master Services Agreement agreed by all parties prior to commencement
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Please refer to the Security and Audit Management Feature of the Operational Services Section within the Service Definition document which is downloadable below.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Please refer to the Service Monitoring Feature of the Operational Services Section within the Service Definition document which is downloadable below.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Customers will raise incident vis SOC, this will then have a ticket associated which will be assigned a support engineer who will track and resolve.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 to £266 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Infuse allows a full production trial of the tools subject to qualification for up to 30-days. Contact us and we will deploy an instance for your trial

Service documents

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