Kira - Modern Cloud Workplace for Office 365
Kira is an intranet and digital workplace solution for Office 365. Kira becomes the core of your digital estate and your digital transformation, helping staff embrace new ways of working. Deeply integrated with Office 365, Kira drives wider adoption of the platform, evolving your Intranet into tomorrow’s Cloud Workplace.
- SharePoint and Office 365 cloud intranet platform with modern design
- Intuitive yet powerful content publishing tools
- ‘What you see is what you get’ visual Page Editor
- Straightforward metadata entry means content doesn’t get lost
- Helps employees find the right content faster than ever
- Unified navigation creates consistency across your SharePoint estate
- Each employee’s intranet experience is tailored using underlying metadata
- Seamless integration with Active Directory login, Teams and Yammer
- Full approval workflow built in and customisable with Microsoft Flow
- Kira Analytics helps you measure success and understand staff needs
- Enables better collaboration and communication between staff
- Establishes and encourages new ways of working
- Empowers staff to enjoy more productive workflows
- Maintain a single, centralised version of key documents
- Close alignment with O365 drives adoption of the wider platform
- Adoption drives value from your investment in O365
- Fully mobile-first design enables and encourages mobile working
- Future roadmap keeps your organisation at the cutting edge
- Hosted on Office 365 so security and privacy are baked-in
- Discover staff opinion, organisational performance through Kira Analytics
£0.75 to £10 per person per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Company Net Limited
+44 (0) 1315597509
|Software add-on or extension||Yes|
|What software services is the service an extension to||Modern SharePoint, SharePoint Online, Microsoft Office 365 and Azure|
|Cloud deployment model||
No, there are no constraints. If a customer has an Office 365 tenant they can use and benefit from Kira, our Intranet and Digital Workplace solution.
Microsoft Service Descriptions are available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx and https://docs.microsoft.com/en-gb/microsoft-365/enterprise/services-overview
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Between the hours of 8am - 6pm and operating Mon - Fri, except public holidays. Tickets are prioritised - High, Medium, Low and we assign a response time accordingly
High priority tickets are responded to within 1 hour
Medium priority tickets are responded to within 2 hours and
Low priority tickets are responded to within 4 hours.
Exceptionally,our service desk can operate beyond these days/hours when required by a customer.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 A|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.1 A|
|Web chat accessibility testing||We have not formally tested webchat with assistive technology users|
|Onsite support||Onsite support|
We can offer a full array of support for our cloud software and cloud support services - from simple break-fix, annual 'evergreen' support services, through to support/enhancement contracts and full service continuous improvement contracts.
We offer 1st, 2nd and 3rd line escalation services all backed by a responsive SLA.
Support costs as typically priced on an effort x rate basis, as per our published rate card
|Support available to third parties||Yes|
Onboarding and offboarding
The product/service is typically sold with a number of service/consultancy days, used to configure/tailor the solution to the customers specific requirements and to support the customer get the most from the solution.
These service days can be used to support the buyer get the very best experience of the service, so for example, service days can be used to provide knowledge transfer, directed training sessions, online training and post go-live, early user support.
Exit management arrangements typically apply at the end of a contract and are usually negotiated separately from other contractual matters
Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms Microsoft specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The Kira solution (as with the Office 365 platform with which it is so closely integrated/aligned) is designed to deliver a fully responsive experience regardless of device. Presentation of content is optimised for the size and type of mobile device used.|
|Description of service interface||
By 'Service Interface' you mean the interface experienced by users of our service.
The Kira user interface, is the modern SharePoint experience delivered by Office 365
|Accessibility standards||WCAG 2.1 A|
|Accessibility testing||We have had the opportunity with a number of customers, to work with users who use assistive technologies (screen readers for example) , to successfully test the accessibility of our Intranets / Digital Workplaces, built with Kira and Office 365.|
|Description of customisation||
Our Intranet solution can be customised by the buyer, if the buyer has the comparable deep SharePoint technical expertise that we have.
Customisation of a solution that sits inside Office 365 is not recommended (as custom changes can be lost with each update to the Office 365 platform is applied)
Configuration of our solution is relatively easy to follow and presents far fewer challenges with regards to the Office 365 roadmap / updates.
Configuration of our Kira solution by the buyer is positively supported.
|Independence of resources||
The base Office 365 platform mitigates against this risk occurring
Please see http://www.microsoft.com/en-us/download/details.aspx?id=54249
|Service usage metrics||Yes|
The 'base' Office 365 platform provides service usage metrics through an API, Real-time dashboard. Our Kira service does not provide separate service usage metrics.
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Microsoft, BinaryTree, Huddle,|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
You can download a copy of all of your data at any time and for any reason, without any assistance from Microsoft.
Exchange Online data, including emails, calendar appointments, contacts, and tasks, can be downloaded to a local computer by any end user at any time via the Import and Export wizards.
SharePoint Online documents can be downloaded at any time from the workspace into your local computer.
Microsoft will provide you, by default, additional limited access for 90 days to export your data
Please see https://products.office.com/en-us/business/office-365-online-data-portability
|Data export formats||
|Other data export formats||Please see https://products.office.com/en-us/business/office-365-online-data-portability|
|Data import formats||
|Other data import formats||See https://products.office.com/en-us/business/office-365-online-data-portability|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
|Other protection within supplier network||http://aka.ms/Office365TI and http://aka.ms/Office365CE|
Availability and resilience
|Approach to resilience||http://aka.ms/Office365DR|
|Outage reporting||Office 365 reports outages via the service status portal https://portal.office.com/servicestatus/servicestatus.aspx, Alert or Mobile Application|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
"Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users receive audit information on a regular basis|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||15 Jan 2019|
|What the ISO/IEC 27001 doesn’t cover||
We are referencing Microsoft's accreditation above -
Service scope for Office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||2 Dec 2011|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||
We are referencing Microsoft's accrediation above.
Service scope for office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2|
|Information security policies and processes||
Local working practices
in addition -
An ISMP has been established to enable Office 365 to maintain and improve its management system for information security. Through establishment of the ISMP, Office 365 plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Office 365 monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.
The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request (customers and prospective customers must have a signed NDA or equivalent in place to receive a copy).
Office 365 performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
"Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacenters around the world."
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
"Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event"
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Please see http://aka.ms/Office365SIM|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||Yes|
|Other public sector networks||
|Price||£0.75 to £10 per person per month|
|Discount for educational organisations||No|
|Free trial available||No|