Company Net Limited

Kira - Modern Cloud Workplace for Office 365

Kira is an intranet and digital workplace solution for Office 365. Kira becomes the core of your digital estate and your digital transformation, helping staff embrace new ways of working. Deeply integrated with Office 365, Kira drives wider adoption of the platform, evolving your Intranet into tomorrow’s Cloud Workplace.

Features

  • SharePoint and Office 365 cloud intranet platform with modern design
  • Intuitive yet powerful content publishing tools
  • ‘What you see is what you get’ visual Page Editor
  • Straightforward metadata entry means content doesn’t get lost
  • Helps employees find the right content faster than ever
  • Unified navigation creates consistency across your SharePoint estate
  • Each employee’s intranet experience is tailored using underlying metadata
  • Seamless integration with Active Directory login, Teams and Yammer
  • Full approval workflow built in and customisable with Microsoft Flow
  • Kira Analytics helps you measure success and understand staff needs

Benefits

  • Enables better collaboration and communication between staff
  • Establishes and encourages new ways of working
  • Empowers staff to enjoy more productive workflows
  • Maintain a single, centralised version of key documents
  • Close alignment with O365 drives adoption of the wider platform
  • Adoption drives value from your investment in O365
  • Fully mobile-first design enables and encourages mobile working
  • Future roadmap keeps your organisation at the cutting edge
  • Hosted on Office 365 so security and privacy are baked-in
  • Discover staff opinion, organisational performance through Kira Analytics

Pricing

£0.75 to £10 per person per month

Service documents

G-Cloud 11

832583922866556

Company Net Limited

Iain McIntyre

+44 (0) 1315597509

iain.mcintyre@company-net.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Modern SharePoint, SharePoint Online, Microsoft Office 365 and Azure
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints No, there are no constraints. If a customer has an Office 365 tenant they can use and benefit from Kira, our Intranet and Digital Workplace solution.

Microsoft Service Descriptions are available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx and https://docs.microsoft.com/en-gb/microsoft-365/enterprise/services-overview
System requirements
  • Office 365
  • SharePoint Online
  • SharePoint
  • Microsoft Technology stack
  • Typically licensed per user per month
  • Perpetual licensing negotiable
  • Office 2016 or Office Pro Plus for optimal experience
  • Windows 10 for optimal experience
  • Any Android, IoS or Windows device / form factor

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Between the hours of 8am - 6pm and operating Mon - Fri, except public holidays. Tickets are prioritised - High, Medium, Low and we assign a response time accordingly
High priority tickets are responded to within 1 hour
Medium priority tickets are responded to within 2 hours and
Low priority tickets are responded to within 4 hours.

Exceptionally,our service desk can operate beyond these days/hours when required by a customer.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing We have not formally tested webchat with assistive technology users
Onsite support Onsite support
Support levels We can offer a full array of support for our cloud software and cloud support services - from simple break-fix, annual 'evergreen' support services, through to support/enhancement contracts and full service continuous improvement contracts.
We offer 1st, 2nd and 3rd line escalation services all backed by a responsive SLA.
Support costs as typically priced on an effort x rate basis, as per our published rate card
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The product/service is typically sold with a number of service/consultancy days, used to configure/tailor the solution to the customers specific requirements and to support the customer get the most from the solution.
These service days can be used to support the buyer get the very best experience of the service, so for example, service days can be used to provide knowledge transfer, directed training sessions, online training and post go-live, early user support.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Microsoft Office 365 privacy policy, states, as a customer you own all of your cloud data and retain all the rights to it at all times. As a result, you can download a copy of the data at any time and for any reason, without any extra assistance from Microsoft or a Microsoft Partner
End-of-contract process Exit management arrangements typically apply at the end of a contract and are usually negotiated separately from other contractual matters

Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms Microsoft specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Kira solution (as with the Office 365 platform with which it is so closely integrated/aligned) is designed to deliver a fully responsive experience regardless of device. Presentation of content is optimised for the size and type of mobile device used.
Service interface Yes
Description of service interface By 'Service Interface' you mean the interface experienced by users of our service.
The Kira user interface, is the modern SharePoint experience delivered by Office 365
Accessibility standards WCAG 2.1 A
Accessibility testing We have had the opportunity with a number of customers, to work with users who use assistive technologies (screen readers for example) , to successfully test the accessibility of our Intranets / Digital Workplaces, built with Kira and Office 365.
API No
Customisation available Yes
Description of customisation Our Intranet solution can be customised by the buyer, if the buyer has the comparable deep SharePoint technical expertise that we have.
Customisation of a solution that sits inside Office 365 is not recommended (as custom changes can be lost with each update to the Office 365 platform is applied)

Configuration of our solution is relatively easy to follow and presents far fewer challenges with regards to the Office 365 roadmap / updates.
Configuration of our Kira solution by the buyer is positively supported.

Scaling

Scaling
Independence of resources The base Office 365 platform mitigates against this risk occurring
Please see http://www.microsoft.com/en-us/download/details.aspx?id=54249

Analytics

Analytics
Service usage metrics Yes
Metrics types The 'base' Office 365 platform provides service usage metrics through an API, Real-time dashboard. Our Kira service does not provide separate service usage metrics.

https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft, BinaryTree, Huddle,

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach You can download a copy of all of your data at any time and for any reason, without any assistance from Microsoft.
for example
Exchange Online data, including emails, calendar appointments, contacts, and tasks, can be downloaded to a local computer by any end user at any time via the Import and Export wizards.

SharePoint Online documents can be downloaded at any time from the workspace into your local computer.

Microsoft will provide you, by default, additional limited access for 90 days to export your data

Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats See https://products.office.com/en-us/business/office-365-online-data-portability

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network http://aka.ms/Office365TI and http://aka.ms/Office365CE

Availability and resilience

Availability and resilience
Guaranteed availability http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
Approach to resilience http://aka.ms/Office365DR
Outage reporting Office 365 reports outages via the service status portal https://portal.office.com/servicestatus/servicestatus.aspx, Alert or Mobile Application

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels "Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.

https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB

https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB"
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 15 Jan 2019
What the ISO/IEC 27001 doesn’t cover We are referencing Microsoft's accreditation above -

Service scope for Office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 2 Dec 2011
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover We are referencing Microsoft's accrediation above.

Service scope for office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
PCI certification No
Other security certifications Yes
Any other security certifications
  • CompanyNet has Cyber Essentials
  • Microsoft has - ENISA IAF, EU Model Clauses
  • EU-U.S. Privacy Shield, ISO 27001, ISO 27018, SOC 1,
  • SOC 2, FEDRAMP, FIPS 140-2, NIST 800-171,
  • HIPAA/HITECH. ISB 1596,, CCSL (IRAP),
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
Information security policies and processes Local working practices
in addition -
An ISMP has been established to enable Office 365 to maintain and improve its management system for information security. Through establishment of the ISMP, Office 365 plans for and manages protection of its assets to acceptable security levels based on defined risk management processes. In addition, Office 365 monitors the ISMS and the effectiveness of controls in maintaining the confidentiality, integrity and availability of assets to continuously improve information security.

The ISMS framework encompasses industry best-practices for information security and privacy. The ISMS has been documented and communicated in a customer-facing Information Security Policy, which can be made available upon request (customers and prospective customers must have a signed NDA or equivalent in place to receive a copy).

Office 365 performs annual ISMS reviews, the results of which are reviewed by management. This involves monitoring ongoing effectiveness and improvement of the ISMS control environment by reviewing security issues, audit results, and monitoring status, and by planning and tracking necessary corrective actions.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach "Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacenters around the world."
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach "Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event"
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Please see http://aka.ms/Office365SIM

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other
Other public sector networks
  • Office 365 is not directly connected to any public sector
  • Networks, but can be configured to do so by the
  • Customer and their telecoms operator.

Pricing

Pricing
Price £0.75 to £10 per person per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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