Cloudreach Europe Limited

Cloud Operations - Agile Improvement Services on AWS and Azure

Customers are provided access to shared or dedicated Cloudreach DevOps engineering resources and expertise. Equipping the Customer with guidance regarding Cloud infrastructure and platform services, offering elasticity and increased agility based on the services defined in this Service Specification


  • Scale or grow your internal DevOps capability
  • Experienced, highly skilled Cloud consultants leveraged as a DevOps Team
  • Deliver, automate and deploy to meet your business objectives
  • Enable innovation
  • Equipping customers with expertise in their chosen Cloud platform services
  • Agile Improvement- Incremental delivery, team collaboration, continual planning and learning
  • Agile managed cloud service stacks
  • Advanced cloud services (such as Machine Learning, Big Data Analytics)


  • Update the configuration of an application service or database engine
  • Create or update AWS CloudFormation templates
  • Create or update Chef cookbooks and recipes
  • Create or update Azure resource manager templates
  • Implementation of financial optimisation recommendations / actions
  • Deployment cycle auditing
  • Operational task automation
  • CI/CD method/tooling implementation


£18000 per unit per month

Service documents

G-Cloud 10


Cloudreach Europe Limited

Pritesh Patel

07473 991 134


Planning service No


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Cloudreach Agile Operations is focused on: (i) enabling rapid application development; (ii) consistent and maintainable testing and delivery systems; and (iii) reliable and performant production environments.

Cloudreach provides access to shared and dedicated teams of highly skilled and experienced DevOps Engineers who work closely with internal development, infrastructure, application, and operations teams. Using our engineers as a bridge across typically disparate teams, equips customers with expertise in their chosen application space, cloud platform services, and DevOps technologies, offering elasticity and increased agility with the primary goal of meeting business objectives and modernizing core business applications.

Agile Operations tasks include:

- Deploying new releases of an application (packaged deployment);
- Updating configuration of an application service (e.g. Apache) or database engine;
- Refactoring and rebuilding monolithic applications using serverless architectures (e.g. AWS Lambda, Azure Functions) and Container services (e.g. Docker, ECS, Kubernetes);
- Creating/updating Infrastructure as Code templates e.g. AWS Cloudformation or Azure resource manager;
- Implementing/managing configuration management tooling e.g. Chef or Ansible;
- Implementing financial and security optimisation recommendations/ actions;
- Deployment cycle auditing;
- Operational task automation;
- Implementing and managing an end-to-end development and deployment pipeline using Continuous Integration, Continuous Delivery or Continuous Deployment techniques

Service scope

Service scope
Service constraints Monthly charges include travel costs on the assumption of 25% of engineers time being spent on site (for locations within M25). Please note this constraint on the delivery model and should an alternative arrangement be required this will be subject to resource availability and cost adjustment accordingly.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Differing reponses levels based on priority of incident:

Priority: P1
Target Response Time: 30 mins
Target Resolution Time: 4 hours

Priority: P2
Target Response Time: 30 mins
Target Resolution Time: 8 Business Hours

Priority: P3
Target Response Time: 1 Business Hour
Target Resolution Time: 12 Business Hours

Priority: P4
Target Response Time: 1 Business Day
Target Resolution Time: 3 Business Days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Shared Devops Team:
- Access to a shared pool of DevOps Engineers. At any time during the Service Term, Cloudreach shall select and/or replace the applicable DevOps Engineer(s) to be provided to Customer from an allocated group.
- Cloudreach shall use all commercially reasonable endeavors to support additional technologies.
- Guidance provided from a DevOps Engineering Lead on the available standards, methods, tools and applications based on knowledge in specialist areas.
- Availability compliance, overview of tasks and projects as well as recommendations will be reported during the scheduled monthly service reviews.

Dedicated DevOps Team:
- Access to a dedicated number of named DevOps Engineers for the duration of the Service Term.
- Cloudreach will invest in the continuous development of skills required to support additional technologies for dedicated DevOps engagements.
- Additional technologies that require support are tracked by the DevOps Engineering Lead and an upskilling plan will be developed for the relevant DevOps Engineers.
- Availability compliance, overview of tasks and projects as well as recommendations will be reported during the scheduled monthly service reviews.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)


Price £18000 per unit per month
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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