Rocktime Ltd

QR code generator cloud platform

Using Cloud Technology the QR Code Generator Cloud platform harnesses the power of QR Codes and integrates these into a system that allows local authorities to manage all communication messages whether delivered for citizen consumption and/ or guidance for council staff during the course of their daily work activity.

Features

  • Real-time
  • Inform at point of need
  • Targeted Audience
  • Most up-to-date Information
  • Cloud based
  • Mobile device accessible
  • Utilises different media formats such as web page, video, document

Benefits

  • Communicate at recreation venues with access to public amenities
  • Public Safety such as transportation
  • Environmental Protection
  • Parking Regulations
  • Business support and advice
  • Social Services supporting the community
  • Education & Childcare
  • Property access and maintenance
  • Community & leisure centres
  • Health & Social Care

Pricing

£3,000 an instance

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rtsales@rocktime.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 3 1 5 3 6 0 4 7 9 7 9 7 4 6

Contact

Rocktime Ltd Alex McCreath
Telephone: 01202 678777
Email: rtsales@rocktime.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The QR Code Generator Cloud Platform can be integrated with any other platform via an API so support the generation of important information statements/ messages.
Our platform benefits any situation where there is a need to display a QR Code with the option to access specific updateable information.
Cloud deployment model
Public cloud
Service constraints
No constraints identified.
System requirements
No requirements as standalone cloud hosted system

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our standard response times are during normal office hours with an option for clients who wish to extended this with an Extended Warranty and Support Agreement which includes 24/7.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Our Extended Warranty and Support Agreement is tailored to individual organisation requirements with access to a support team via our online ticket system which uses SMS notifications to inform the team out of hours or managed by the support team during normal office hours.
A support manager is made available for any additional communications.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Rocktime's ethos is to build partnerships with our clients to ensure the best possible outcomes. This involves scoping and stakeholder workgroups at the onset and regular account and project management meetings with the client during the delivery process. Full training is supplied onsite on a one-to-one or one-to-many basis, ongoing training support is via telephone or screen share facilities.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data is held in a SQL database or if integrated, within the users systems. All data will be extracted by Rocktime and sent to the user in their preferred format at the end of the contract.
End-of-contract process
Rocktime have a documented process for onboarding and offboarding clients using verso. this includes extracting client data from verso and ensuring all API links are closed. Any developer time required for this process will be quoted for depending on the client configuration.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our platform has been built using a responsive framework to maximise the user experience without losing functionality.
Service interface
Yes
Description of service interface
Our platform provides a user dashboard to allow for access to service functionality.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Our platform relies on the accessibility settings defined by the user's device.
API
Yes
What users can and can't do using the API
A custom API provides the necessary access to push and pull information.
API documentation
Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Each client will have their own iteration of the system

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported via API or .CSV
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Updates will be carried out on request by the client according to the following summary of services: Option 1: Telephone and email support service during standard working hours and evenings Email support service during evenings Site Monitoring Response Times Priority Level 1 Within 24 hours Priority Level 2 Within 50 hours Option 2: Telephone and email support service during standard working hours Email support service during evenings Site Monitoring (tests every 5 mins) Response Times Priority Level 1 Within 18 hours Priority Level 2 Within 50 hours Option 3: Telephone and email support service during standard working hours Email support service during evenings and weekends Site Monitoring Response Times Priority Level 1 Within 12 hours 24/7 Priority Level 2 Within 40 hours Option 4 - Critical: Telephone and email support service during standard working hours Email support service during evenings and weekends Site Monitoring Response Times Priority Level 1 Within 4 hours 24/7 Priority Level 2 Within 24 hours Note: These are response times for incident notification; they are not times for incident resolution.
Approach to resilience
Information available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Verso's control panel utilises role based permissions, so staff and admin user functionality is defined by the users individual login permissions. Support functions are limited to named persons within the organisations who will either email or provide authentication when using telephone support
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Assessment Bureau (UKAS accredited)
ISO/IEC 27001 accreditation date
08/03/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
CESG Architectural Pattern No. 10

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our systems and services are compliant with ISO 27001:2017

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Verso has has a release cycle for upgrades and changes, the implementation of which is managed under ISO 9001:2015 & ISO 27001:2017
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In accordance with ISO 27001:2017 Rocktime's approach for managing vulnerabilities is as follows: Timely identification of vulnerabilities - The sooner we discover a vulnerability, the more time we will have to correct it, or at least to warn the clients about the situation, decreasing the opportunity window a potential attacker may have. Assessment of Rocktime's exposure to a vulnerability. - Rocktime will risk assess to identify and prioritise those vulnerabilities that are more critical to our own or our clients assets and business. Proper measures considering the associated risks - plan actions and allocate resources to deal with risks accordingly.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Rocktime conforms to ISO 27001:2017 requirements for logging and monitoring. This includes Event Logging, Protection of log information, Administrator and operator logs and clock synchronization.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Rocktime conforms to ISO 27001:2017 incident management clauses that include: 5.1 — Leadership and commitment 7.2 — Competency 5.3 — Organizational roles, responsibilities and authorities A.16.1.1 — Responsibilities and procedures A.16.1.4 — Assessment of and decision on information security events A.16.1.5 — Response to information security incidents A.16.1.6 — Learning from information security incidents

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3,000 an instance
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rtsales@rocktime.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.